Problem at Imperial

[winbig]

I may be in the minority here but I refuse to play at a casino that thinks they can ask for my ID. With identity theft in the news everyday the last think I'm going to do is trust a non-regulated, quasi legal, online casino with sensitive information like my drivers licence. I understant that this limits the places I play but it also insures that these scam artists won't steal my identity.

If you're from the USA, you might as well forget about playing at 99% of the casinos...you won't see a penny without ID.

And besides, it's not like they're going to be able to steal your identity from the heading of a cell phone bill and your drivers license (that's all I have ever given out, and never had any problems). The information they would get from those isn't any different than what they can get from public records, if they do enough snooping.

[slotheadlizard]

While it is fine to have principles, I'd rather have the cash. I'd take Spearmaster's suggestion since it would probably take more than a week to reach another resolution.

As Dr Phil says "Would you like to be right or do you want to be happy?"

Keep us posted on how long they take to pay you...sounds like a "stalling" tactic to me.

OP, yes sounds crazy but why not renew and just send? If they come up with something else then I would worry. As for Dr Phill, If its my husband Right
Everyone else, Happy

[DBarton]

I would just like to thank the rep for assiting me with this matter. Unfortunately there was no resolution other than sending another ID or a bank stamped/signed statement. So I guess I will have to send my ID when I get it. However I just want to reiterate that I think it's absolutely ridiculous that even after sending a valid ID, utility bill, AND a screenshot of my Neteller account, that they still needed more. You know you can take an international flight with less proof of identification!?!

[Pinababy69]

I would just like to thank the rep for assiting me with this matter. Unfortunately there was no resolution other than sending another ID or a bank stamped/signed statement. So I guess I will have to send my ID when I get it. However I just want to reiterate that I think it's absolutely ridiculous that even after sending a valid ID, utility bill, AND a screenshot of my Neteller account, that they still needed more. You know you can take an international flight with less proof of identification!?!

Personally, speaking for myself DBarton, I couldn't agree with you more. Casinos never seem to have a problem accepting our money in seconds, whether it be via an ewallet or credit card...but in some cases, trying to get our winnings is like pulling teeth.

This is a huge part of the reason why I stick to my tried and true three casinos....none of these hassles. For me personally, it would totally ruin the experience if I had to go through this.

Please come back and let us know when you do get paid, just for closure if nothing else. I'm also glad that the rep at least responded to your concerns. Thanks again.

[DBarton]

Ok, so here's an update on this ridiculous situation.......I received my new ID and sent them a scanned copy, yet now they are asking for me to send a picture of myself actually holding the ID! I have never heard of anything so absurd when dealing with a casino trying to validate info. At this point I feel I'm being "screwed" with just for the hell of it! As stated initially, everything I had originally sent was VALID. Against my better judgement I even provided a screenshot of my e-wallet, which I find high intrusive and basically a violation of my privacy. I know a lot of casinos ask for ID and a utility bill of sorts when validating information, but now they have gone too far! I have complied with EVERYTHING they have asked for, yet they keep finding excuses not to pay me my funds! So just a heads-up for anyone thinking about giving these people your money, be aware this is a scenario you might run into!

[rockycatt]

is there any way to have a prompt warning on your tool bar or a soft ware program that will refuse us to ,or at least warn us if we go to play at a black listed or a grey listed site ?

[Pinababy69]

Ok, so here's an update on this ridiculous situation.......I received my new ID and sent them a scanned copy, yet now they are asking for me to send a picture of myself actually holding the ID! I have never heard of anything so absurd when dealing with a casino trying to validate info. At this point I feel I'm being "screwed" with just for the hell of it! As stated initially, everything I had originally sent was VALID. Against my better judgement I even provided a screenshot of my e-wallet, which I find high intrusive and basically a violation of my privacy. I know a lot of casinos ask for ID and a utility bill of sorts when validating information, but now they have gone too far! I have complied with EVERYTHING they have asked for, yet they keep finding excuses not to pay me my funds! So just a heads-up for anyone thinking about giving these people your money, be aware this is a scenario you might run into!

I know that others may disagree, but I find this absurd. I think it was Jasminebed who also had to fulfill a request similar to this, albeit at a different casino. I don't understand the reasoning, unless they suspect you to be a fraudster who is using stolen or forged ID. And if you were, what difference does it make if you're holding it?

Again, I'd say if you want to get paid....you'll have to comply. It sounds like you're to the point of just not really caring about it anymore, and I can't blame you for that either. I would also contact the rep again, and ask what the purpose is....in having you fulfill this request.

I wish you luck, but depending on the amount involved...I would probably give up myself. I don't even own a digital camera, and I sure wouldn't buy one just for this.

[vinylweatherman]

It's taking the P***. Each time the OP fulfills a request, the casino just makes yet another.

When a drivers license expires, it is NOT THE ID ASPECT that has expired, but your legal ability to drive a motor vehicle.

They have ALREADY had WAY more than is considered "standard" in this respect.

This industry risks some govermnent taking notice of how "routine" this kind of thing has now become, and trying to put a stop to it, maybe by a PROHIBITION as the USA has attempted, followed by a few other countries.

The UK government have already put a stop to the practise of hotels asking for copies of passports, and the credit card issuing banks have issued warnings about allowing hotels to make blank receipts that they can use to bill later for extras. The big Rushmore fraud was enabled through leakage of copies of passports, thought to have been taken at hotels, onto the black market.

Rather than complaining to the various industry bodies, perhaps a few players should start bringing these issues to the attention of their respective goverrnments, and get some opinions.

Although few countries have gone for prohibition, there are many who turn a blind eye to online gambling, but when they see the extraordinary requests where some players are pretty much backed into a corner and HAVE to comply because, despite any risks or worries, their money is held to ransom.

If casinos feel they can justify these actions, they should have no worries about the governments of the countries to which they provide services finding out about this practise of over-the-top documentary requirements.

[ramones70]

I really hope you'll get paid. I for sure know that this casino goes straight to my personal rogue pit after reading the posts.

[Cassa]

I may be in the minority here but I refuse to play at a casino that thinks they can ask for my ID. With identity theft in the news everyday the last think I'm going to do is trust a non-regulated, quasi legal, online casino with sensitive information like my drivers licence. I understant that this limits the places I play but it also insures that these scam artists won't steal my identity.

How I agree with you I always put my right birth day but make the year 1 different because of identity theft I had so much trouble from a casino to get $500 because of that, even tho I had sent all documents requested. When I explained how I felt about identity theft they said they would not pay me untill I fixed up all registration details, I did but have been worried about it ever since I really hope no one else gets my details.
About an Australian licence you can renew it for 1, 3 or 10 yrs & it is quite expensive. I always go for the 1 year option. Honestly IMO whether it is expired or not it is still ID with a picture to back up your other documents & why should it matter if it is expired or nearly expired - it's not like your driving there to get your money. In Australia there is no need to own a passport unless you are leaving the country so the majority of Australians don't have one.