What if this were you ?

[I BEEN THERE]

I would like HONEST opinions please to this important question.

What if you were a very strong supporter ( By that I mean frequent depositor & player ) and you emailed to ask for a bonus & BY MISTAKE the site sent you an email that was meant for someone else's eyes that said " Could you please help me with this irritating woman ? " & it was in reference to you ?

The reason they think I am irritating is because as some of you know from my post, I speak my OWN mind & told them what I thought about a few things.

My own feelings on this matter is: I don't care how irritating or nice ANY player is, they should ALL be treated with respect since they do support you with their deposits. NONE would not stay in business if not FOR ALL PEOPLE.
To call someone irritating that is paying your check is not smart business !

PS : YES THEY APOLOGIZED ( well not the sender ) AND YES THEY STILL DO NOT APPRECIATE MY BUSINESS LIKE SOME OTHERS DO !!

Now before you decide. Please take note: This is probably one of the very few MG site(s) that still pays off halfway decent & some of the support staff are fine but...................................... the email and knowing now how they truly feel...

Do you stay or do you go ?

LOOKING FORWARD TO ANY REPLIES !! THANKS !!

I BEEN THERE

[Pinababy69]

I'd be gone before you could blink your eyes....and I'd love to know which casino this is. This is indicative of what exactly is wrong with the industry in general....zero respect for players, the bread and butter, and the ones who put food on the tables of employees, webmasters and affiliates. I realize that this can't be applied to every casino and their staff....but I'd guess it goes on a whole lot more than what we think. Makes me sick.

[rockycatt]

it was only one person's view at the time and he/she was actually trying to enlist another in there view at the time
id blow it off like a traffic thingy like when some one makes a hand gesture

to let that take any quality from your life would be a insult to all your cherished dreams

elaphant skin is good ... rockycatt

[gloria460]

That might have been the opinion of just one person one can't really know. I suspect most of them probably say this from time to time about all players but we're none the wiser.

Since you said it's one of the few casinos that pay decent then I wouldn't cut off my nose to spite my face. I'd get an apology from the person who wrote it and ask for him not to handle any request from me again.

[Jasminebed]

Since all MG casinos pay back the same returns, unless you have awfully good bonuses or loyalty privileges, I'd walk. I'd let them know why too.

No staff, any industry, should talk about their customers with disrespect, especially with a paper trail, let alone be deliquent enough to send same to the customer in error.

Did the apology come with a ND free chip?

Trezz had a similar issue with receiving an internal email by mistake...http://www.casinomeister.com/forums/...w-meaning.html

[I BEEN THERE]

Since you said it's one of the few casinos that pay decent then I wouldn't cut off my nose to spite my face. I'd get an apology from the person who wrote it and ask for him not to handle any request from me again.

Thanks for your opinion but this is 1 major of a FEW IMPORTANT THINGS that matter to me. I just wanted an opinion on this first and I thank you all for sharing them.

I BEEN THERE

[I BEEN THERE]

Did the apology come with a ND free chip?

LMAO ARE YOU KIDDING ?? THERE BONUS'S IF YOU ARE LUCKY ENOUGH TO GET ONE AFTER GIVING THEM 5K IS 20 BUX WITH 30X WR. I GOT NOTHING FROM THEM AT ALL BUT A WE ARE SORRY !


I BEEN THERE

[Pinababy69]

Since all MG casinos pay back the same returns, unless you have awfully good bonuses or loyalty privileges, I'd walk. I'd let them know why too.

No staff, any industry, should talk about their customers with disrespect, especially with a paper trail, let alone be deliquent enough to send same to the customer in error.

Couldn't agree more Jazzy, especially with the bolded part. I worked as a bartender off and on for ten years, and let me tell you that dealing with lecherous, drinking men is no barrel of monkeys (some of the time, lol). But if there were times when someone got out of hand, I would try (politely at first) to explain to them why their behaviour was unacceptable. If that didn't work, I'd get a bit more forceful. And then there were the very few times when someone really got out of line, and there's a good chance that I called him an asshole to his face, and had a doorman escort him from the premises. But 99% of the time, I could handle any situation that arose, and still keep a smile on my face, the customer happy and the tips flowing into my jar.

In this case, it doesn't even sound like the OP was rude to them...just voiced an opinion. And this particular employee chose to see the OP as a pain in the ass, and too much trouble to deal with in a proper manner. Totally unacceptable IMO. Nothing to do with it letting it affect you OP....I just wouldn't deal with a casino whose staff have this type of attitude, and where it is obviously tolerated.

[vegetagirl2008]

It seems these people are not professional. When you conduct business you must act professional and your e-mails are to be written professionally as well. When you do or say evil things they have a tendency of biting you in the ass. Yes they apologized but things like that hurt. You have a personal relationship with these people and for them to say things like that makes me wonder what is done behind the scenes.

[bb28]

I'm with Pina on this.........I'd walk but if you are considering staying with this casino, I'd ask how they plan to deal with the CS rep and I'd also ask them how they plan to make it up to you. (Kiss your ass)

As a former customer service rep there have been times when I've said something that I shouldn't have but in all honesty I tried my best to treat everyone with the respect that we all deserve and have every right to expect. In my experience I've found that 98% of folks are reasonable and nice even if they are angry or frustrated at that particular moment. There is almost always some way to satisfy or correct the issue. Sometimes all it takes is to ask the customer themselves "how would you like this to be resolved?" Usually they know what they want and the request is not unreasonable.

Bottom line is it shouldn't have been said at all.....and worse it was emailed to you by mistake.
Oh and you have every right to feel bad about it....it was hurtful.


BTW........I think you should name and shame.