What if this were you ?

[shyspirit]

At first I had empathy for your plight.. I agree what happened to you should not ever happen to anyone..but reality is unjustices happen to everyone from time to time. But, now am really sorry but it just seems you are doing to them what you declared you didnt like being done to you. You didn't appreciate your name being spoken about, and worried it was/is being spoken about still with others to treat you differently. You said childish, and I really don't mean to flame I do understand the passion of your anger and hurt, but honestly don't you think you were right from the begining and just don't play where you don't feel comfortable anymore? I honestly don't know what more they could do than appologize to you other than throw you a free chip, but then what would that do to stop others from talking about you and you feeling unwelcomed there?

[DiamondGeezer]

Maybe it's a good thing you found out - at least you know now. Imagine putting a lot more money in there and have them behave like this?

Here in the UK many bookmakers refer to their customers as punters or mug punters. If you lose frequently they will have zero respect for you. And if you win regularly you get barred. We're used to this sort of treatment and half expect it really

Anyway it's their loss and there are plenty of good MG's out there. Well done for sticking to your principles .

[XOXOXOXOXOX]

I have to agree with previous posters but on a different note, after reading your last post i am getting an impression that you were taking time to "name and shame" because of the tourney even though a few weeks ago you posted that you made a decision not to play there. I really hope i am wrong....

http://www.casinomeister.com/forums/...tml#post293895

Ok, Now that the Survivor Slot tourney is over and yet them lying to me AGAIN ~! It is definitely time to NAME THE SHAME ! I owe more to you people ( fellow players ) than I ever will them.

[I BEEN THERE]

I have to agree with previous posters but on a different note, after reading your last post i am getting an impression that you were taking time to "name and shame" because of the tourney even though a few weeks ago you posted that you made a decision not to play there. I really hope i am wrong....

I would have NEVER named the SHAME had they not yet again lied to me via email. As for after the tourney, that is when the lie from them came. Trust me, I did NOT expect them to lie to me AGAIN! Hence the SHAME. But I now atleast was able to claim my winnings rather than have them close me out before having the chance to get what I earned. I have not deposited one dime since before I made that statement.( that is how I dropped from top 10 to mid 20's ) I have been nothing but completely honest in everything posted here or anywhere on this site.
If people choose to play there great, they payout atleast ( or did when I played ). As for their CSR staff and management, that's another story completely. I no longer trust any of them at all and with good reason.

I BEEN THERE

[Jasminebed]

Thank you for sharing this with us Ibeenthere. I am hoping the RedFlush rep will make a response here too.

For casinos, that CSR is your player's first point of contact with your casino beyond your website. Stories like this influence my decision to try out certain casinos, or not.

Sometimes a bad mistake comes to light and improvements are made. The management felt it important enough to bring up in a staff meeting. Hopefully, more attention will be paid in future to the handling of internal emails in a more professional matter.

[I BEEN THERE]

Thank you for sharing this with us Ibeenthere. I am hoping the RedFlush rep will make a response here too.

For casinos, that CSR is your player's first point of contact with your casino beyond your website. Stories like this influence my decision to try out certain casinos, or not.

Sometimes a bad mistake comes to light and improvements are made. The management felt it important enough to bring up in a staff meeting. Hopefully, more attention will be paid in future to the handling of internal emails in a more professional matter.

You are quite welcome. It was never my intention to name the shame and I told them that. I know many of you wanted to know but up until the lie I wasn't going to. Yes, they did apologize but they also lied again after that Survivor was over and that prompted my post to name them. As I said, I owe more to all real players out there than I ever do them after the things that happened. I welcome their comments, not that I trust them. But I would love to hear them explain some of the goings on that took place on more than one occasion and I am CERTAIN they know what I mean. At this moment, If I was a new player reading this I don't know what I would feel. I told you the payout was far better than most MGs but that is as far as it goes. Does take well over 10 days to ever receive a cashout but you do get it. However; If you have a complaint, question, or are persistant than you can bet your bottom dollar you will be in the same shoes as I was.

Again, I thank you all for all of your views on this matter and rest assure I have been nothing but completely honest.

I BEEN THERE

[RedFlush Host]

Hi Everyone,

There have been a host of different oppinions on this post and I am hoping that we can put this matter to rest.

"I BEEN THERE", Red Flush has apologized to you profusely on a number of occassions since this "incident" with Kim. One of the other reasons why we have had to apologize on so many occasions is the fact that you kept reminding us of this incident on almost every communication we received. Let me quote part of your first e-mail to us after you informed us of Kim's e-mail:
"I simply want to make it crystal clear I do NOT harbor ill feelings toward ANY of you nor do I hold grudges very long. There are some very wonderful staff there and they have always been kind"
It is clear that this incident was a hurtful experience and one that I hope you will someday let go off. With the exception of Kim's comment, the customer service reps at Red Flush have always been and will continue to be respectful and appreciative for your support and loyalty.
So, let me take this opportunity to publicly apologize to you from everyone here at Red Flush for a totally uncalled for comment by Kim. This should never be the oppinon of any of our customer service reps, we do our very best to employ people that will uphold our service levels and we may not always make the right choices, but we all certainly learn from our mistakes.

Kim's comment was certainly not the feelings of the rest of the support staff at Red Flush or anyone else from the Team and I can assure you that Kim was very apologetic about what she said and regrets ever saying those words. We are a new online casino and we did make an issue about this internally, hence a staff meeting was held with all the customer service reps regarding e-mail communication internally and professional e-mail ettiquette was re-iterated to everyone. This was not an incident that was taken lightly as we value every player and which casino does not want happy players, when you're happy you'll continue to play with us. I certainly hope that you see beyond Kim's comment and not judge the rest of team by this incident.

You had valid concerns about Slot Survivor the first time we ran the competition and we made changes to the Slot Survivor 2. You certainly have the right to question anything you think is unfair and I think that we have been very accommodating of each and every question and concern you have raised. We have only had good report on the way the tournament was run and your comment that we lied to you again was untrue. Firstly we have never lied to you about anything and you have mentioned that we did a few times, please could you let us know exactly what we lied to you about. Regarding your Slot Survivor prize, we credited your casino account with your winnings and you were notified via e-mail timeously. When you saw the credits in your account, all you had to do is contact us we would have re-sent the e-mail to you. We did keep to our promise and all winners were notified on Wednesday via email and we posted the results on or website.

I will end of by saying that we still value you as a customer and we have done everything we could to ensure that you are happy playing at Red Flush. You will always be shown appreciation and respect at Red Flush and I am hoping that we can all get past this.

Regards
RedFlush Host

[I BEEN THERE]

RedFlush Host Hi Everyone,

There have been a host of different oppinions on this post and I am hoping that we can put this matter to rest.

"I BEEN THERE", Red Flush has apologized to you profusely on a number of occassions since this "incident" with Kim. One of the other reasons why we have had to apologize on so many occasions is the fact that you kept reminding us of this incident on almost every communication we received.

That is simply not true at all. You were NEVER reminded until the poor treatment started coming from the other CSR's (her friends) and I was certainly not apologized profusely as you state. Hell, One honest one was all that should matter in the first place. Let me make it CRSTAL CLEAR TO YOU NOW, The other STAFF should have NEVER been informed of who I was personally and this would NEVER have happened.

Let me quote part of your first e-mail to us after you informed us of Kim's e-mail:
"I simply want to make it crystal clear I do NOT harbor ill feelings toward ANY of you nor do I hold grudges very long. There are some very wonderful staff there and they have always been kind"

Very true, So why did I ? Because ill feelings from her peers was pouring into emails & phone convesations as their entire emails and tone via phone had changed since the incident.

It is clear that this incident was a hurtful experience and one that I hope you will someday let go off. With the exception of Kim's comment, the customer service reps at Red Flush have always been and will continue to be respectful and appreciative for your support and loyalty.

If that were true, I would have never left.

So, let me take this opportunity to publicly apologize to you from everyone here at Red Flush for a totally uncalled for comment by Kim. This should never be the oppinon of any of our customer service reps, we do our very best to employ people that will uphold our service levels and we may not always make the right choices, but we all certainly learn from our mistakes.

You are correct, Some do. However in this case things changed ever so rapidly after the incident and not for the better. AGAIN, Nobody other than management & Kim should have been aware of what happened PERIOD !

Kim's comment was certainly not the feelings of the rest of the support staff at Red Flush or anyone else from the Team and I can assure you that Kim was very apologetic about what she said and regrets ever saying those words. We are a new online casino and we did make an issue about this internally, hence a staff meeting was held with all the customer service reps regarding e-mail communication internally and professional e-mail ettiquette was re-iterated to everyone. This was not an incident that was taken lightly as we value every player and which casino does not want happy players, when you're happy you'll continue to play with us. I certainly hope that you see beyond Kim's comment and not judge the rest of team by this incident.

That staff meeting is EXACTLY why I felt very uncomfortable and with good reason. Hell, Kim was still answering my emails. Poor judgement even though I hate to see anyone lose their job and you knew that but I would have thought for sure SHE OF ALL PEOPLE would NEVER answer an email from me again.

You had valid concerns about Slot Survivor the first time we ran the competition and we made changes to the Slot Survivor 2. You certainly have the right to question anything you think is unfair and I think that we have been very accommodating of each and every question and concern you have raised. We have only had good report on the way the tournament was run and your comment that we lied to you again was untrue. Firstly we have never lied to you about anything and you have mentioned that we did a few times, please could you let us know exactly what we lied to you about. Regarding your Slot Survivor prize, we credited your casino account with your winnings and you were notified via e-mail timeously. When you saw the credits in your account, all you had to do is contact us we would have re-sent the e-mail to you. We did keep to our promise and all winners were notified on Wednesday via email and we posted the results on or website.

Yes, A personal email was sent to me from Alex assuring me an email would be sent the VERY MINUTE they knew what my prize was and that never came. Your stats & figures this time around could not have ever been correct as mathematically those scores jumped in 1 hr many times more than ever possible IF you were to go by your own rules but they continued to do so weekly(special gifts perhaps?). If this affected me, I assure you it affected EVERYONE that gave HONEST efforts. We can go all the way back to the IPOD that was supposed to be sent from the first Survivor I NEVER got and had to CONTINUOSLY ask about until months later someone ( KEVIN ) got to the bottom of it and it was FINALLY sent.

I will end of by saying that we still value you as a customer and we have done everything we could to ensure that you are happy playing at Red Flush. You will always be shown appreciation and respect at Red Flush and I am hoping that we can all get past this.
Regards
RedFlush Host

I am truly sorry but after all that has happened, I will NEVER trust anyone there again. Things were never handled properly and too many things have happened to assure me I will never trust or feel comfortable playing at REDFLUSH again. You very well may have some good people there but I will never know that nor will I ever believe things will change for me at REDFLUSH.
You lost a valuable customer and a very honest one. I may be annoying and persistant but if things are important and you are taking thousands of my dollars then they should be equally important to you. As usual, the left hand never knew what the right one was doing most times so I was called irritating for asking the same question that was NEVER answered in the first place.

In closing, As I have already said to you numerous times before. DON'T LET IT HAPPEN TO SOMEONE ELSE, LEARN FROM IT. You lost a great customer in me and there are many great players at this forum that don't want the same thing happening to them. As for me, Once was one time too many, the fallout from the entire staff meeting is why I truly left.


I BEEN THERE