What if this were you ?

[winbig]

Valid or not, if they're too stupid to see who they're sending an email to before clicking "send", then they have no business working with anything that has to do with a computer.

[kmay87]

At the moment I do not work with the public, but I have before and probably will again. I, like my colleagues, was the epitome of politeness whilst dealing with the customer. However in internal communication, we were able to be honest about exactly what we thought about them. The CSR in question has accidentally sent an internal message to I BEEN THERE, but people make mistakes and it doesn't change the fact that, based on her posts so far, I am pretty sure the internal communication was valid.

You know the OP personally then? You can't make a comment like that otherwise.

We all make comments like this no doubt. But while there is always a fear of 'being found out' clearly sending emails is NOT the way to conduct such matters. The UK is a great example of constant lapses by the government, among others, in sending emails which are subsequently released into the public domain.

If I was giving anyone business and found out they were talking about me in a derogatory manner, I'd be out of there in a shot. Perhaps in most instances, our choices are limited. But in terms of casinos, there are plenty offering the same services who would welcome you with open arms.

[winbig]

I guess it could be worse....

http://news.bbc.co.uk/1/hi/uk/2787019.stm

When Devon schoolgirl Claire McDonald logged on to check her e-mails she was taken aback to find an urgent missive from the Pentagon among the chatty greetings from her friends. It contained confidential information not intended for civilian eyes.

Claire replied to point out the error, but the e-mails kept coming, from the Pentagon, the Ministry of Defence and elsewhere. One detailed communications problems on British warships; another New Zealand's defence strategy.

On average 11 such e-mails arrived a day for six months - so many that Claire's computer crashed, unable to cope with the huge files sizes.

It turned out a Royal Navy officer based at the Pentagon had inadvertently included Claire on a mailing list because of a typing error.

[sublime9]

I forgot I had this happen to me too a couple years ago, I mistakingly got some inter-department email sent to me from some MG casino (I forget who, some casinorewards or grand prive one) in which they were complaining about me asking for some bonus.

[zebedy]

the email was obviously sent in error but and the damage has been done,
now its up to the casino to limit the damage by offering some sort of remuneration, maybe they think the OP is more trouble than is worth in which case they should politely tell her that they would prefer her to go elsewhere,
either way there are other casino's to play at, why play where your not wanted, its the casino's loss in the end by not making any more money from her.

[I BEEN THERE]

At the moment I do not work with the public, but I have before and probably will again. I, like my colleagues, was the epitome of politeness whilst dealing with the customer. However in internal communication, we were able to be honest about exactly what we thought about them. The CSR in question has accidentally sent an internal message to I BEEN THERE, but people make mistakes and it doesn't change the fact that, based on her posts so far, I am pretty sure the internal communication was valid.

What about my posts makes them valid ?

You know nothing about me at all. Yes, outsoken I am. Good thing too, wish more were just like me and I think online gaming would be more beneficial to us all. I look out for ALL players, not just myself. When I see something fishy or perhaps feel unappreciated and disrespected I am not going to just sit on my ass and keep feeding. I am going to voice my feelings and HOPE they see what I am stating is FACT ! The problem however inlies when someone does NOT read an email thoroughly ( which happens more times than not ) and then gets upset because it is too complicated to answer since it wasn't thoroughly read or investigated ( that would be too much trouble & time ). All the whilst still asking and taking money as if nothing has happened.

The Shame ( so to speak ) has obviously read these post and sent me an email just moments ago & I replied in detail as to what & why this post exists.
I am looking forward to their reply and sincerely hope they can for a first time see exactly how hurtful & unnessary that email was and has become. No paying player should ever have to remove a dagger from their back for ANY reason and there should never be a trickle down effect from her peers because she screwed up. If they don't want me there because I have a voice, so be it. Tell me to my face, don't keep asking for my money or complain when I have a question or concern.

Again I thank ALL of you for your replies and I truly do appreciate ALL of them ! I will let you know what their repsonse is.

I BEEN THERE

[jas2587]

At the moment I do not work with the public, but I have before and probably will again. I, like my colleagues, was the epitome of politeness whilst dealing with the customer. However in internal communication, we were able to be honest about exactly what we thought about them. The CSR in question has accidentally sent an internal message to I BEEN THERE, but people make mistakes and it doesn't change the fact that, based on her posts so far, I am pretty sure the internal communication was valid.

an how do you know it was sent by mistake?

Cindy

[Antonia1953]

Bryan presented another view and a viable one for the subject at hand, so why was it taken so personally? He got many rude remarks in return...just for speaking his mind...

Common courtesy and civil behavior is the heart of any productive business communication-whether you are the buyer or the seller. Abusive behavior leads to abusive behavior. Mutual respect in any exchange of ideas will engage the vision of all parties involved.

Personally, I think the CSR should be fired. The email being sent to you alone indicates a serious lack of elementary skills for an online communicator. Asking someone for assistance with a problem that the CSR was not able to handle was the correct procedure. The right or wrong of the CSR referring to you as irritating would depend upon the rationality of your communications.

Before I made any definitive decisions, I would be compelled to examine my own behavior and determine if I provoked the comment. On the casino's end, they owe you a sincere apology and the recognition of an incompetent employee.

There is no more powerful tool than grace...in the giving and in the taking.

[I BEEN THERE]

My decision is made. Their email was very professional and kind and they did again apologize for the way I feel. However; Speaking from my heart and quite sadly, it is how I know I will always feel now when dealing with them. I will always feel as though someone or perhaps all of them truly feel my honest feelings and opinions are irritating. Well, as a paying player and someone who has been very supportive, I believe I have every right to question behavior or ethics when I feel it deemed necessary just as every single paying player should.
I don't believe it will happen again there anytime soon, but the fact is it did. Had there not been a huge meeting discussing what happened with me personally perhaps the entire support staff would be clueless and therefore no trickle down effect to make me feel the way I do now. It's kinda like you hurt my friend so,,,, and I am not comfortable any longer. I am sure they have some great people working there and I have no doubt there are some genuine apologies. The question is, who is genuinely honest and who still talking behind my back ? That is truly why my decision is to leave. I am not comfortable supporting a place I no longer trust for more reasons than one.


Again, I thank you all for your honest opinions on this matter and truly hope you are never in my position.
I know many of you want to know what Casino this is and perhaps one day I will say. However, why should I hurt them the way I have been hurt ? Their games play fine, hell better than any MG site I have been at in a long long time but they definitely lack in appreciation and respect like some of the other big names. Maybe my voice has been heard with them and any of you playing there will benefit from it ! I sincerely hope so !

I BEEN THERE

[casinobonusguy]

I would like HONEST opinions please to this important question.

What if you were a very strong supporter ( By that I mean frequent depositor & player ) and you emailed to ask for a bonus & BY MISTAKE the site sent you an email that was meant for someone else's eyes that said " Could you please help me with this irritating woman ? " & it was in reference to you ?

The reason they think I am irritating is because as some of you know from my post, I speak my OWN mind & told them what I thought about a few things.

My own feelings on this matter is: I don't care how irritating or nice ANY player is, they should ALL be treated with respect since they do support you with their deposits. NONE would not stay in business if not FOR ALL PEOPLE.
To call someone irritating that is paying your check is not smart business !

PS : YES THEY APOLOGIZED ( well not the sender ) AND YES THEY STILL DO NOT APPRECIATE MY BUSINESS LIKE SOME OTHERS DO !!

Now before you decide. Please take note: This is probably one of the very few MG site(s) that still pays off halfway decent & some of the support staff are fine but...................................... the email and knowing now how they truly feel...

Do you stay or do you go ?

LOOKING FORWARD TO ANY REPLIES !! THANKS !!

I BEEN THERE

Well anyone who knows me in person knows I like to play devil's advocate so here goes.If you sent a SINGLE email to the casino asking for a bonus and included some feedback *DARN MACHINES sucked all my money ,must be fixed * etc I would say that the CSR has a short fuse and probably his/her career will be short in this business.Although he didnt mean to send it to you ,if it was in reply to one email I say he should never have even referred to you as irritating even to a coworker.In that scenio ,I probably would find a new place to play.
Now if he gave you a bonus and you were not happy and you were engaged in some back and forth banter with him ,you probably did irritate him and I would understand his telling another manager to deal with you.(note to his boss , don't fire him for this one lol)
Bottom line is It probably depends on how long you have played ,if you win there ,is there a person at the casino you do enjoy dealing with that could take over your account.I do not know if you are a VIP player or not but in these days any player who is depositing faithfully is a valueable player.

I only play at two casinos online and god knows I have been a 'difficult player' but my casino vip managers always treat me like i am right even when i am wrong .That is the kind of place you deserve to play at :I want my xmas gift,my birthday gift , American and Canadian Thanksgiving Gift basket plus bring on the easter Bunny LOL.There ARE casinos out there who go above and beyond player expectations so don't feel discouraged