New RTG Buzzluck

[Rusty]

EDIT: Just noticed this Casino is in announcements.

There is another new RTG Casino called Buzzluck.
They are Licensed in Costa Rica.
They have some dubious T&C's,
# At any time after the initial 7 days since opening an account at Buzzluck, a user can decide to withdraw part or all of his/her funds from his/her account. Depending on the currency and the location of the users bank, certain transaction fees may apply.
# Buzzluck will process any withdrawal request immediately. Depending on the handling time of the bank, the user should receive the money within 2 - 5 working days from request. Buzzluck retains the right to subdivide substantial amounts into partial payments.
# It is precondition for the processing of withdrawals that the user provides Buzzluck with the copy of a valid passport or identity card as well as a signed copy of his/her credit card in case he/she made a deposit by credit card. This procedure serves to confirm and most importantly protect the users identity.
# Credit/debit card payout requests should only be made to Visa cards that were used to deposit and for no amount greater than the originating deposit. Should the user have more than one registered credit/debit card, the payout will be processed to the credit/debit card on which the user deposited the most within the last 6 months.
# Each player is allowed 2 free withdrawals per month. Further withdrawals will be subject to a 10 charge. Depending on the currency and the location of the users bank, the card issuer may impose additional charges for the Visa Withdrawal, Buzzluck assumes no responsibility for any fees charged by these institutions on the users end.

but as long as you get verified before you play and wait a Week before you deposit they are probably ok.

Just a heads up and no US.

 

[RobWin]

Why the heck does this RTG Casino not accept USA players but the other 1000 RTG Casinos do ??

 

[Rusty]

Why the heck does this RTG Casino not accept USA players but the other 1000 RTG Casinos do ??

Good question.
I know their CS is quite responsive so maybe you should ask.

Sorry Bryan I missed this in announcements and is a new accredited Casino.
My experience with them started badly but they sorted things out pretty quick and even game me a freebie so no complaints.

I think they should perhaps revise some of the T&C's though.

 

[brucefinaldi]

It is an interesting question, why would they not accept US players, especially whe their software is a US dominant software at the moment.

I personally think it may be a decision based upon where the casino actually sits.
Any other thoughts?

 

[RobWin]

They are Licensed in Costa Rica though where most of the other RTG's are as well.

 

[alexbuzz]

Hey guys

Some quick answers re: buzzluck.

Let's see... why no US? The near term obective for Buzzluck is to move into a whitelisted jurisdiction and conquer the world with our fairly radical take on what a supercasino is and does. Tough to do that with US players onboard, so no US for now.

T's and C's: as we are white-list bound, we try to follow best practices now so we can move into our new jurisdiction with minimal disruption to players or the business processes. Some're following KYC and AML stuff now, before we need to, so it's not problematic later, hence delays on payouts and stuff... we have to know you-are-you for the jurisdiction--or so we're told!

If you see anything else problematic, dubious or just stupid on the site (nope, Tom Cruise does NOT count as 'just stupid' even if HE is (according to some and as a scientologist probably easy enough to confirm, apologies to all you casino-playing scientologists out there (both of you)). Post it here or ping me here and we'll see if we can address it, one way ot the other, ASAP.

Always double down on 11s.

Cheers
Alex

 

[XOXOXOXOXOX]

I cant check their website now but what currency do they accept? The CM pages says . Is it?

 

[alexbuzz]

Chips are in euros but you can buy them wth any currency

 

[XOXOXOXOXOX]

Buzzluck retains the right to subdivide substantial amounts into partial payments.

What is substantial amount and how many payments ?
Too vague for T&C imo....

 

[chuchu59]

Hey guys

Some quick answers re: buzzluck.

Let's see... why no US? The near term obective for Buzzluck is to move into a whitelisted jurisdiction and conquer the world with our fairly radical take on what a supercasino is and does. Tough to do that with US players onboard, so no US for now.

T's and C's: as we are white-list bound, we try to follow best practices now so we can move into our new jurisdiction with minimal disruption to players or the business processes. Some're following KYC and AML stuff now, before we need to, so it's not problematic later, hence delays on payouts and stuff... we have to know you-are-you for the jurisdiction--or so we're told!

If you see anything else problematic, dubious or just stupid on the site (nope, Tom Cruise does NOT count as 'just stupid' even if HE is (according to some and as a scientologist probably easy enough to confirm, apologies to all you casino-playing scientologists out there (both of you)). Post it here or ping me here and we'll see if we can address it, one way ot the other, ASAP.

Always double down on 11s.

Cheers
Alex

"Conquer the world?". Now you really are an ambitious lot.

There are several things to deal with first:

1/ Ditch that RTG = rogue tag. Some have been successful in doing this,

2/ Match prompt payments with that of Inetbet

3/ Provide excellent customer service like that of the Rushmore Group. Get a good CS rep like Louise.

4/ Have promos that are in tandem with Jackpot Capital. They regularly send out 100% match bonuses which are withdrawable to their regular customers with reasonable WRs.

In a nutshell, you will have to beat your competitors first before you advance further. Otherwise, why should we not stick to the tried and trusted?

 

[alexbuzz]

Cheers

1/ Working on that hence here with trhe CM himslef
2/ We aim to be as fastas anyone, given AML and KYC restraints
3/ Have that and plan to grow; see Rusty's comment above
4/ I'll meet or beat any legitimate casino promotion any Casinomeister player ares to bring us,relevant T&Cs included.

I don't really want to conquer the world; I jst want to start a fire ion YOUR heart (to mix metaphor/sing lyrics)

 

[alexbuzz]

What is substantial amount and how many payments ?
Too vague for T&C imo....

Fair question; what do YOU think would be a reasonable amount? Let's say you win a non-progressive jackpot of 100k... would 2 50k's be okay? ten of 10k over as many months? we're a start-up, so such language protects us from a surprise unplanned bank kil and protects YOU as you WILL get your dosh!We want to be fair toour players... while avoiding/limiting damage from fraudulent players (and you know they 're out there!)

 

[chuchu59]

Fair question; what do YOU think would be a reasonable amount? Let's say you win a non-progressive jackpot of 100k... would 2 50k's be okay? ten of 10k over as many months? we're a start-up, so such language protects us from a surprise unplanned bank kil and protects YOU as you WILL get your dosh!We want to be fair toour players... while avoiding/limiting damage from fraudulent players (and you know they 're out there!)

I disagree Alex and believe that with the statement that you have there is a need to pencil in what constitutes a substantial amount and the maximum number of partial payments. Alternatively, you could state the max amount that you could pay out to any single account per week/month. Since you mentioned it, without speaking for everyone, I believe that you should meet most demands with a max of 50k per month (given that it is in euros) and would mean $65-$70K per month. Even Nash would be happy with that I think.

I also think that it should be mentioned in the Ts and Cs that progressives are paid in one lump sum irrespective of the amount won.

 

[alexbuzz]

fair play, guys. we want to run a totally above-board "supercasino" so it does deserve a figure. That figure will change over time, no doubt, as our revenues improve, but we'll work out exactly what we mean today so no one is surprised (/plug except in the 3d lobby /plug). I'll discuss with the directors and post our thoughts here and in revised t&cs cheers.

I cling blindly, perhaps stupidly, to an honesty is the best policy mantra.... you guys know how it works, perhaps together we can create something that eliminates boredom, and has a potential upside for players and operators..

cheers for the frank input

Alex

 

[XOXOXOXOXOX]

Fair question; what do YOU think would be a reasonable amount? Let's say you win a non-progressive jackpot of 100k... would 2 50k's be okay? )

most RTG casinos have weekly limit, so personally for me 5-8K/week sounds fair. It should cover most of random jackpots, not that i win those often . Could be a problem for high rollers though...

Since its only in euros, i will be an ultimate lowroller anyways if i decide to sign up.

 

[vinylweatherman]

Fair question; what do YOU think would be a reasonable amount? Let's say you win a non-progressive jackpot of 100k... would 2 50k's be okay? ten of 10k over as many months? we're a start-up, so such language protects us from a surprise unplanned bank kil and protects YOU as you WILL get your dosh!We want to be fair toour players... while avoiding/limiting damage from fraudulent players (and you know they 're out there!)

ALL of it

Whilst there may be practicalities with amounts so large as 100K for example, subdividing transactions does not mean there has to be a month's wait between them.

For example:-

If I win & withdraw 50,000 from a Microgaming casino, I can withdraw this 50,000 back to Neteller. Now, there is usually a per-transaction limit imposed by Neteller, and a max balance imposed on customers. In my instance, this is 25,000.
I would expect the following to take place with a MG casino such as 32Red or All Jackpots to give but 2 examples:-

I withdraw 25,000 (my Neteller balance limit)
I request a "flush"
Next working day (or next but one MAYBE) I will receive the 25,000 - although it will be subdivided into per-transaction limits set by Neteller on the merchant. Example might be 5x 5000.

I will then request a withdrawal from Neteller, and this will free me to request the second 25,000 from the casino. In another 2 working days, I have this also.

In total, probably around a week, maybe 2, to receive the entire 50,000. Delays down to practicalities, not the casino using a throttling "max per period withdrawal amount" to slow down receipt of funds.

This should be your ASPIRATION, even though this may not be possible at present.

To mitigate having to pay, say, 100K in the first weeks from launch, you should consider insurance. Many competitions use insurance to insure against the chance that a major prize will be won without the entry fees covering anything like the amount.

Such an example is the "win a car" event sometimes seen at village fetes. These are sponsored by a car dealership, but they don't put at risk a car, rather they insure against the unlikely event the car will be won, needing only to cover the cost of this insurance from the event, not the cost of the car. I have seen these where throwing 6 on all of 6 dice wins the car, so usually the car is not won, but the chance is always present. Long term, this type of competition favours the "house", but the insurance mitigates against an early winner.

Now for the choice of RTG. Since it is not intended to allow US players, one HUGE problem with RTG is the lack of multi-currency support. Although you have chosen the Euro, this still leaves many players unable to use their own currency, whereas they can in many other casinos. This places you at an immediate disadvantage when trying to attract NEW players, all other things being equal. It is not so much a problem depositing and withdrawing, but of the unduly large currency conversion fees entailed in depositing and withdrawing in "foreign" currency.

The "dubious terms" are similar to those seen in other casinos, but the wording is more "predatory", making them look a little "rogue", even if there is no such intention.

Take this for example:-

Credit/debit card payout requests should only be made to Visa cards that were used to deposit and for no amount greater than the originating deposit. Should the user have more than one registered credit/debit card, the payout will be processed to the credit/debit card on which the user deposited the most within the last 6 months.

This is a mouthful, and a minefield. yet you have shovelled all the responsibility on the PLAYER to back calculate his deposits over the last 6 months, and second guess how your processor will apportion these when it comes to refunds to multiple cards.
Keep it simple, let the player simply request a withdrawal, and indicate his preferred method of payment. THEN, it is up to the PROCESSOR to reapportion the withdrawal so as to return deposits back to qualifying VISA cards before returning any balance to the player's preferred method of payment.

It is precondition for the processing of withdrawals that the user provides Buzzluck with the copy of a valid passport or identity card as well as a signed copy of his/her credit card in case he/she made a deposit by credit card. This procedure serves to confirm and most importantly protect the users identity.

Predatory bordering on rogue, but is this what you MEAN. Surely what you are wanting is a signed DEPOSIT DECLARATION form (maybe), and a simple set of images of the card (to prove the player has the card in their possession, and that it is valid). Players are now advised, and casinos have to accept (if not to be considered "rogue") that players will blank out the middle 8 digits of the card number, and the 3 digit security code. This protects the PLAYER from misuse of the image files to initiate a "card not present" transaction using the full card number and 3 digit code, the ONLY safeguards for many online card transactions.

Because you are new, use RTG, and to start with are licensed in Costa Rica, you have some work to do to gain player's trust. Once in a whitelisted jurisdiction (except perhaps Malta), this trust should become pretty much guaranteed. Being CM accredited here means gaining the automatic trust from CM members (barring a bad experience), who will be able to tell their friends that whilst you may LOOK "dodgy", you can be trusted because you have passed the CM accreditation tests.

 

[DiamondGeezer]

Let's give a Casinomeister Forum welcome to Buzzluck

I like the fact that Alex has been upfront and open about the situation re payments. I think we need something a bit more concrete though or a lot of players will get scared off. Maybe Bryan could put his Casinomeisterly input in to a more definite payment schedule?

As for basing the currency in euros it looks a sensible move as it is a 300m target audience. Also I like the interactive social networking twitter facebook stuff. Don't understand twitter and facebook though . But the clever young people do and that is all that matters .

William Hill are spamming me to death and don't really give a monkey's for my custom. I can see this place suceeding because it is about fun and entertainment. A small company can still beat the big boys by being customer focused and offering something different.

My advice would be this - keep Bryan involved in the process. The one thing you can't afford to lose is accreditation. And keep the bonuses sensible - we are not expecting something for nothing.

 

[Nifty29]

4/ I'll meet or beat any legitimate casino promotion any Casinomeister player ares to bring us,relevant T&Cs included.

WOW

Alex you're growing on me mate LOL

Watch out Louise you've got some competition....

P.S. One good promo around the Euro thing is to offer some kind of % cashback/bonus for those players (like myself) who only have e-wallets etc in USD to make up for the conversion fees. Maybe the player could send a screenshot or some other proof and it could be added at months end. Attach WR or whatever - its still a bonus but it might be a nice little 'loyalty' reward for someone who had deposited several times. It is probably the main reason Im not playing more at Buzzluck - it costs me money on the way in and out

 

[alexbuzz]

WOW

Alex you're growing on me mate LOL

Watch out Louise you've got some competition....

P.S. One good promo around the Euro thing is to offer some kind of % cashback/bonus for those players (like myself) who only have e-wallets etc in USD to make up for the conversion fees. Maybe the player could send a screenshot or some other proof and it could be added at months end. Attach WR or whatever - its still a bonus but it might be a nice little 'loyalty' reward for someone who had deposited several times. It is probably the main reason Im not playing more at Buzzluck - it costs me money on the way in and out

Sure we can do that, mate... drop a note to myhost@buzzluck.com and we'll sort it out whenever you deposit.

 

[alexbuzz]

Given the input from this forum, we have updated the terms and conditions at Buzzluck.com to reflect the following:

1) There are no more charges for Withdrawals.
2) Credit Card withdrawals via visa can be greater than the amount deposited via the card.
3) We will pay out up to 5000 euros per week, consecutively until wd is completed. (This will certainly improve over time)
4) Once a player has been KYC'ed they can withdraw. They no longer have to wait seven days from opening the account.
5) We have updated our document requests to reflect that players should hide sensitive data we don't need.

Remember that Buzzluck.com does pride itself on highly individualized service--so as a player you have your own casino host-and they can always work wonders for legitimate quality players....

Cheers
Alex

 

[chuchu59]

Probably I looked at the wrong section but the Ts and Cs still state that the third withdrawal onwards is charged at 10 euros/per withdrawal whereas there is a daily withdrawal cap of 5k euros.

Once you have updated everything maybe you can send all your players an email as these are important changes.

BTW, what is KYC?

 

[ramones70]

4) Once a player has been KYC'ed they can withdraw. They no longer have to wait seven days from opening the account.
5) We have updated our document requests to reflect that players should hide sensitive data we don't need.
Alex

Great news to me since I started an account 2 days ago and will send the documents today. Now the withdrawal will be processed immediately.

 

[Rusty]

Given the input from this forum, we have updated the terms and conditions at Buzzluck.com to reflect the following:

1) There are no more charges for Withdrawals.
2) Credit Card withdrawals via visa can be greater than the amount deposited via the card.
3) We will pay out up to 5000 euros per week, consecutively until wd is completed. (This will certainly improve over time)
4) Once a player has been KYC'ed they can withdraw. They no longer have to wait seven days from opening the account.
5) We have updated our document requests to reflect that players should hide sensitive data we don't need.

Remember that Buzzluck.com does pride itself on highly individualized service--so as a player you have your own casino host-and they can always work wonders for legitimate quality players....

Cheers
Alex

That is pretty damn responsive I must say so praise is deserved for that.

Don't get too carried away though there is still that white label license and if you really want to be the best, independent audits with the results published on your site.

Still One step at a time and you have addressed every issue raised here directly so far.

 

[spearmaster]

BTW, what is KYC?

Know Your Customer

 

[Rusty]

I have One then KYS.

Over a period of 2500 spins I got a return of 18% :notworthy

That has to be my worse ever.

Free spin wins are the lowest I have ever come across too.
In fact I went 15 Free spin rounds straight without breaking $5

Prior to that I got more of a game and after it I hit One good win of $80 but since then I must have played 1500 spins and hit 2 features.
I would guess my return over the last 1000 spins has been about 60% and probably less.

These slots are about as tight as they can get without being rigged to not pay at all.