Rival Casinos

[clj7221]

A few weeks ago I wote asking about why I stopped getting the cashback. This is the reply they mailed me.

'Dear
Following up on your email.Your account did not qualify for certain regular promotions this week like the cashback that normally credits only on lost deposits. When a cashout is made, the deposits were not lost deposits and thus certain promotions for losses will not activate. Thank you for understanding. If you have any further questions, please don't hesitate to contact us again. Sincerely,Lion Slots Customer Service

Hey guys, there is a loophole here. If you only have bonus money left in your account after meeting WRs you can bet the whole lot on table games since these are allowed and you have near to a 50:50 chance to win.

clj, I sorta think that the Rivals show disrespect to the players by saying they have the right to deny promotions. Though this is true, I dont have the same feeling for RTG or MG casinos because they dont do it in a blanket way ie cutting off the whole lot. You have a feeling of being despised. There was a thread several months ago where a player who was supposed to have a monthly cashback suddenly had this cancelled after he had lost several thousand quid. I believe that they should have honoured the cashback until they notified the player that he was no longer eligible for it but they obviously thought otherwise and did not allow the cashback.

[deucebag]

This one is from Vegas Regal

Attachment 16914


Lets say I just deposit the minimum of $25 X 300% = $75 bonus, so I start playing with $100 now at a 30X (deposit + bonus) wager requirement which = $3,000 to meet playthru. Lets say that I actually manage to accomplish this then I am off to cash out my huge winnings right...WRONG!!

Now since the bonus is non cashable that means that it will be removed from my cashout max of $300 which is 4X the bonus amount of $75 as the terms state...then that leaves me with the giant cashout of $225.00 after I have managed to meet these ridiculous playthru terms of $3000!

The bonus is not deducted from the 4x bonus max cashout unless your balance is less than 5x bonus. With your example: If your balance is 375 or higher you will be able to cash out 300.

I know because I did a similar bonus recently.

[RobWin]

The bonus is not deducted from the 4x bonus max cashout unless your balance is less than 5x bonus. With your example: If your balance is 375 or higher you will be able to cash out 300.

I know because I did a similar bonus recently.

Ok I'll buy that, but it still sucks to the high heavens though when you are only able to cash out 10% of your required playthru

[NicolasJohnson]

Hi Guys,

Wow, this thread has been busy. Let me try to answer the questions posed here:

This one is from Vegas Regal

Attachment 16914

These terms are just absolutely ludicrous !! and this comment comes from one of your affiliates here Nicolas. Look at this from one of your players perspectives:

Lets say I just deposit the minimum of $25 X 300% = $75 bonus, so I start playing with $100 now at a 30X (deposit + bonus) wager requirement which = $3,000 to meet playthru. Lets say that I actually manage to accomplish this then I am off to cash out my huge winnings right...WRONG!!

Now since the bonus is non cashable that means that it will be removed from my cashout max of $300 which is 4X the bonus amount of $75 as the terms state...then that leaves me with the giant cashout of $225.00 after I have managed to meet these ridiculous playthru terms of $3000!

And another note in those terms there above...where is the one mention of "Videopoker" and whether it can be played or not ??

Who is writing this stuff and What are you guys smoking over there my friend??

Oh, common now RobWin, with all due respect, I think you are being unfair. Our 300% bonus is not the only offer we have. New depositors also have the option of a 100% Bonus up to $1,000, 35x Play through, no max, fully cashable. Not many HONEST casinos offer such generous bonuses.

We provide both options to different types of players. There are players who don't mind having high restrictions, so we give a high bonus to them (I'm sure you know they exist).

For players that like less restrictions, we give less bonus. We try to satisfy everyone and I think by offering both types we do a pretty good job at it. As an affiliate, I think you will see our player conversion rates speak highly of what players think of our casino.

Hey guys, there is a loophole here. If you only have bonus money left in your account after meeting WRs you can bet the whole lot on table games since these are allowed and you have near to a 50:50 chance to win.

clj, I sorta think that the Rivals show disrespect to the players by saying they have the right to deny promotions. Though this is true, I dont have the same feeling for RTG or MG casinos because they dont do it in a blanket way ie cutting off the whole lot. You have a feeling of being despised. There was a thread several months ago where a player who was supposed to have a monthly cashback suddenly had this cancelled after he had lost several thousand quid. I believe that they should have honoured the cashback until they notified the player that he was no longer eligible for it but they obviously thought otherwise and did not allow the cashback.

I would comment on this, but since the casino has been named, it would be unprofessional of me to chime in. I can comment on people talking about an anonymous situation with a casino (like the What if this were you thread), but once the casino has been named, that is for the casino at hand to deal with.

Is there no one besides myself who thinks that these casinos may be having financial difficulties? Those bonus offers seem solely designed to garner deposits, with very little to no hope of ever cashing out on them. So come and deposit, and play...but sorry, you can't win. This sure seems like alot more than just mismanagement, IMO anyway.

Seeing as Nicholas is quite active on the forum (which is appreciated).....is there any chance he could possibly address the Progressive Jackpots issue I raised in my previous post? Forget the other issues (lawsuit, bonuses, intermittent withdrawal delays and withdrawal limits, etc). I would just like to hear a plausible explanation, or any explanation, as to why progressive wins are not paid out in full at the time they are won. What is Rival doing with that money that is supposed to be "set aside" to pay these jackpots? Thanks.

No we are not having financial difficulties, on the contrary. And I seriously doubt Rival would have any, after all, their business is booming, especially with all the other software providers pulling out of the US market (look at the amount of new Rivals opening). I honestly don't have an answer as to why it isn't paid out in one lump sum, but I can say that I will contact Rival to make the suggestion that it would be nice to change, and point them to this thread. The bonuses I can change, but Rival software policy is out of my hands, the most I can do is suggest and draw attention to an issue.
I hope I didn’t miss any messages. Let me know if you have any further questions.

Kin d Regards,
Nicolas Johnson
Regal Affiliates Manager

[clj7221]

The only decent reply I had about no more bonuses is from Paradise8 casino. They stated they can't understand why I should not get bonuses but it is not there casino who stopped it, it is Rival who did it to all of my accounts. She said she wants to check in to it and get back to me. Everyone else just mailed me what I posted about " Security alerts on my account" security alerts mean you won more then we want you to even though it was not anything near a jackpot. Anyway so far the rep here did not reply to any of my posts. I will mail him.

[mistye81]

Thanks Nicolas for replying to this thread. I honestly love Vegas Regal casino, and I take advantage of all the huge promotions. I love being able to bet high, or being able to play for longer than 10 minutes on a $25 deposit. I welcome all huge promotions to my account. Every once in awhile, I like taking the smaller promos, and being able to meet playthru faster. But I am just one of those people who love to "just play."

[NicolasJohnson]

@ clj7221
I'm so sorry, I didn't mean to ignore your post. I didn't realize you had this issue with our casino (you mention a Rival, but I didn't notice it was with all/ours). I'll check your account and get back to you via PM in less than 12 hours, per our private communiation.


@ mistye81
Thanks, you are too kind

[Pinababy69]

No we are not having financial difficulties, on the contrary. And I seriously doubt Rival would have any, after all, their business is booming, especially with all the other software providers pulling out of the US market (look at the amount of new Rivals opening). I honestly don't have an answer as to why it isn't paid out in one lump sum, but I can say that I will contact Rival to make the suggestion that it would be nice to change, and point them to this thread. The bonuses I can change, but Rival software policy is out of my hands, the most I can do is suggest and draw attention to an issue.
I hope I didn’t miss any messages. Let me know if you have any further questions.

Kin d Regards,
Nicolas Johnson
Regal Affiliates Manager

Hi Nicolas,

Thanks very much for the reply, it really is appreciated. I realize it's not always an easy thing to take on tough questions.

I wasn't really looking for an answer to the financial difficulties question...as no business would ever publicly admit to being underfunded. It would be professional suicide. And booming business doesn't always mean alot either....Casino Action had numerous casinos, had been around for years and then one day...boom, out of the blue, bankrupt. So it happens.

But anyway.....won't dwell on that. If you could approach Rival and find out about the progressives, I would really appreciate it. I just can't come up with one single logical or valid reason why a Progressive shouldn't be paid in one lump sum. It's not money that's coming out of the casino's everyday "float" or coffers. It's money that has accrued from each spin of a slot, and that should be in a totally separate fund. It just makes no sense to me.

I do realize that you have nothing to do with policy, and trust me..I'm not trying to put you on the spot. It's just that you're here, and seem willing to tackle some issues at least, so I thought it might be worth asking you directly. Any feedback you could get out of them would be great.

Again, thanks for the reply.

[clj7221]

Don't be sorry this was my fault. I just realized that the casino your with I do not play. Thanks though.

@ clj7221
I'm so sorry, I didn't mean to ignore your post. I didn't realize you had this issue with our casino (you mention a Rival, but I didn't notice it was with all/ours). I'll check your account and get back to you via PM in less than 12 hours, per our private communiation.


@ mistye81
Thanks, you are too kind

[NicolasJohnson]

@ Pinababy69

Don't worry, I never felt you put me on the spot, if anything I did that. And I did, because you are asking a valid question that should be answered with a valid answer

As I said, I don't know why, but I will try and find out. I also agree that it should be paid in one lump sum, so I will be suggesting they change that. How much attention I receive, I don't know; after all, this is Rival policy, not the casino's policy which I can help get changed much more easily.


@ clj7221

No need to apoligize, I'm here for you and the community