GoWild question

[Marlow]

I received an email from GoWild stating the following:

Please note that we have received information from our processor
regarding compulsive gambling behavior in your account and therefore, we
were forced to lock it.

This was after making a withdrawal. What does this even mean? Do they limit how many hours a day you can play?

I have emailed them regarding the status of my withdrawal, but so far I have not gotten any response.

Has anyone else had there account closed for this reason?

[Marie2473]

They have a livechat don´t they? Why not ask them there?
I know that alot of people has had problems with them regarding long withdrawl times, but never heard this...
Compulsive behaviour - wonder what they mean with that?

[Marlow]

I have gone to live chat, but they won't give me any info. They just say that the finance dept has to deal with it and I should email them, which I have and am awaiting a response.

I have only made a few small deposits and was playing alot in the last week as I am on holidays. I got lucky and was up to 1400.00 from a 50.00 deposit. I cashed out 700.00 and received that email after making the withdrawal request and submitting my documents. Seems strange to me.

[kmay87]

I know of some casinos who will 'take it upon themselves' to lock your account if they think you are showing signs of addiction.

It's debatable as to whether they should or not, but they do have players' interests at heart. Or so we are told.

I would expect they would telephone you to talk this over. You could try PMing their rep on here. Or use live chat.

Edit. PM the rep here

[Marlow]

Thanks Kmay.

I have Pm'd the rep.

I was having a great time playing, all slots except a few hands of poker. Hit so many bonus rounds it was unbelievable. I was playing a lot because I was doing so well. I hardly play at all online any longer. I just hope I get paid.

[kmay87]

No probs

Let us know what the outcome was. Be useful to know in case someone else has the same issue.

[Marlow]

Just a small update.

I heard from the rep and he explained the situation to me.

A few years ago I excluded myself from a couple of Micro groups as I was playing too much. I guess somehow Microgaming flags you as having a potential gambling problem. He told me that GoWild doesn't care how long you play. So, that is why they closed my account. He was very nice about it and I appreciate his reply.

Now to see when my withdrawal will be processed. I will update when I have received it.

[mrcj]

hi,

Your issue is not uncommon, every account is monitered, not purely for this purpose but so that the company can tell what you are like as a customer, not even a player. In uk based telephone betting companies, they have on screen information which tells the operative if you are good for your money or not, if not they will limit your account. I guess your account has been flagged for one of many reasons. Get in touch with them and find out why they have done what they have and then you'l know more.

[vinylweatherman]

Just a small update.

I heard from the rep and he explained the situation to me.

A few years ago I excluded myself from a couple of Micro groups as I was playing too much. I guess somehow Microgaming flags you as having a potential gambling problem. He told me that GoWild doesn't care how long you play. So, that is why they closed my account. He was very nice about it and I appreciate his reply.

Now to see when my withdrawal will be processed. I will update when I have received it.

This is the downside of self-exclusion. Addiction is considered to be "incurable", so if you start to play at another MGS casino, they can check against this "addiction database", and exclude players who are on it. Even "a few years ago" seems enough for this database to get you thrown out of another casino. MANY MGS casinos use ProcCyber for processing, and you also have an "account" at ProcCyber, as well as at the casinos you play at.
You can even log in to your "ProcCyber account" and view your transaction history with many MGS casinos. It is NOT as accurate as cashcheck though, as it ONLY includes transactions handled by ProcCyber.

This SHOULD NOT affect your CURRENT withdrawals (assuming you complied with the terms for any bonuses), but will prevent you from making any further play. You are also likely to run into the same problem at other MGS casinos.

Overall, it seems many casinos are taking the issue of responsible gambling seriously, and will record a self exclusion, or previous problem, PERMANENTLY, even though you might think it a temporary 6 month break.

[Marlow]

Just an update.

I was paid today and I thank Floyd for his quick responses to my messages.

Overall I am very satisfied with Go Wild, and respect the fact that they take problem gambling seriously. Thanks Floyd and thanks Go Wild.