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elvispresley1

Dormant account
Joined
Feb 24, 2009
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I have been playing a bit on CasinoLasvegas recently. My first withdrawal of 175$ went through ok. Recently i made another 2 withdrawals. One for 490 and another for 425. I jsut received an email regarding the 490 withdrawal.

Thank you for accepting a recent promotional offer and receiving a bonus because of it. We understand you now wish to cash-out your winnings. Unfortunately, we are unable to process your request until you comply with our promotional bonus policy by wagering $1687.50 on appropriate games. For further information regarding our bonus policy, please visit the promotions section of our web site at:
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Please note, that the casino's management reserves the right to withhold winnings on same withdrawal requests that were declined for wagering more then 3 times, and in which there was no progress in fulfilling the wagering requirements between one withdrawal request to the other.


Im pretty sure the 2nd withdrwal will be rejected too. Now, im not sure what promotion i accepted here. When u deposit on CasinoLasVegas you automatically receive a bonus that u use along with what youve deposited, and when u withdraw all bonuses are removed. So is this standard stuff here guys?


Also, what the hell are they getting at with their last paragraph? seems kinda dodgy. Thanks guys.
 
That last sentence would be more sensible if 'same' is replaced by 'some' whereas 'more then' is replaced by 'less than'.

For a start, although the bonus was automatic you could have contacted them to remove the bonus before playing. Alternatively, if you had not used the bonus or part of the bonus to make large bets you could still argue that you did not voluntarily accept the bonus. Good Luck mate.
 
Hmm, i seem to be pretty fecked here so. What are the best ways to reach these wagering requirements without losing a load. CasinoLasVegas seem pretty dodgy from the sound of your site anyway. Would this policy be standard on most sites? Chuchu, what would u recommend is the best email i could send them at this stage? any help appreciated.
 
I havent played at Playtech-powered casinos for at least 2 years but when I was still able to play some bonuses were given automatically.

You got the bonus 3 times I believe and it is clearly written in the promo terms and conditions that you must ask for your bonus to be removed before playing. You didnt contact support to clarify this and as I said in my earlier post if you had used part or all of the bonus to place big bets, then I am afraid you will have to complete the wagering requirements.

The wording at their site seems okay so I dont understand where how they send you such a poorly-worded email.

Never mind. It seems that there are a bunch of games that do not count towards wagering requirements but my favourite game ie Paigow Poker isnt among those listed. I would suggest you confirm with support that this game counts towards wagering requirements and then proceed with low bets of $2 - $5 bets. Playtech paigow is quite fair and there are a lot of pushes. In my opinion, it is likely that you will lose about 4%-5% on your total wagering on $1687 which translates to $70 - $90. Slots is not a good option purely for clearing wagering requirements as most playtech slots are of medium to high variance.
 
Thanks alot mate. Ill email em about that. You dont think theyll have many issues when i each the requirements? I heard some pretty brutal experiences from the site on here.
 
Hi Elvis, I take it you just didn't play slots. Which games did you play?

Slots will count 100% to wagering, they should have a graph on there website to tell you how the games contribute to wagering.

You should probably wait to your other withdrawal is sent back to you before taking a crack at wagering, the extra cash will help also if you don't, I see things getting complicated at there end.

But then again if you made two separate deposits, with two different amounts of wagering, they may not be able to.

And this could be a major disadvantage to you if your other cash-out had next to none wagering left, you may want to talk this threw with them before they take action, point out you've already lost the subs so sweeten my deal.

PS, is this casino a Baden from the get go, or is it more trust worthy now that they got the Will Hill name?
 
Thanks alot mate. Ill email em about that. You dont think theyll have many issues when i each the requirements? I heard some pretty brutal experiences from the site on here.
I'm not 100% sure what you meant there, but I would recommend you don't do anything until you have them clarify (in writing) exactly which games count toward WR, and at what %'s.

As Lookaway pointed out, they are now under the 'umbrella' of a Will Hill owned company, so once you meet all the requirements I'm certain you wont have any problems with your cash-out.

Good luck - let us know how it goes! :thumbsup:
KK
(Elvis lives! :p)
 
I'm not 100% sure what you meant there, but I would recommend you don't do anything until you have them clarify (in writing) exactly which games count toward WR, and at what %'s.

As Lookaway pointed out, they are now under the 'umbrella' of a Will Hill owned company, so once you meet all the requirements I'm certain you wont have any problems with your cash-out.

Good luck - let us know how it goes! :thumbsup:
KK
(Elvis lives! :p)

Sorry typo there, I emailed them to ask what my total wagering requirements are? Oh good that they're under William Hill now. I also asked them if the piagow game counts towards it. Do ye all think this is the best game to play depending on the how much it contributes towards the wagering requirement?
 
Sorry typo there, I emailed them to ask what my total wagering requirements are? Oh good that they're under William Hill now. I also asked them if the piagow game counts towards it. Do ye all think this is the best game to play depending on the how much it contributes towards the wagering requirement?
As long as you know how to play the game and it counts at least 50%, then yes.
(Chuchu does know what he's talking about!)
I always used to use PaiGow to clear Intercasino bonuses, until they changed the rules... :(

KK
 
As long as you know how to play the game and it counts at least 50%, then yes.
(Chuchu does know what he's talking about!)
I always used to use PaiGow to clear Intercasino bonuses, until they changed the rules... :(

KK[/QUOTe

I emailed them to ask and they havent replied yet. I actually have never played the game. Could i just google the rules and get going ya think?
 
Never had a cashout from playtech actually i stopped playing with them due the crap you just posted. Bad enough they give you a automatic bonus and then there is no way to find out how much playthrough is left. Customer service tells you its so much and then as you start to keep track you find out you still have more and bust out. Not to mention the little pop up boxes asking you to stop playing and deposit more with a larger bonus. That means you will never cash out. Did you make a deposit on top of what you where already playing? If so then your playthrough is going to be tough to do.
 
Never had a cashout from playtech actually i stopped playing with them due the crap you just posted. Bad enough they give you a automatic bonus and then there is no way to find out how much playthrough is left. Customer service tells you its so much and then as you start to keep track you find out you still have more and bust out. Not to mention the little pop up boxes asking you to stop playing and deposit more with a larger bonus. That means you will never cash out. Did you make a deposit on top of what you where already playing? If so then your playthrough is going to be tough to do.


Bascially i made 2 50$ odd deposits. I spun the first one up to 490 on roulette in like an hour. Then on the 2nd deposit i spun the 50 up to 425 in like an hour again. Im hoping just to stick with the paigow thing. They replied and said thats a valid way of claering the bonus. Im just waiting to see now what mt total wagering requirements are and what % of my paigow bets will actually got towards the wagering requirements. I made a few other small deposits before and lost it all inclusing bonuses, will this increase the wagering requirements?
 
Right got a reply, it seems i need to complete the wagering requirement of 1687$. Only prob is there live paigow games doesnt seem to have many players... is this always a live game at casinos? Any other low variance games i can play?
 
Right got a reply, it seems i need to complete the wagering requirement of 1687$. Only prob is there live paigow games doesnt seem to have many players... is this always a live game at casinos? Any other low variance games i can play?
They should have 'computerised' PaiGow as one of their standard downloaded games.
Play that one - it will be 10x quicker than a live game.

KK
 
Thanks for all the help guys. I actually managed to reach it by putting tiny bets on blackjack. I lost 150$ but they seem happy to give me the rest which im happy enough with. I also asked them to remove bonuses on my account as i only play roulette, so I shouldnt have any problems with wagering requirements from now on!
 

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