Doyles Casino

[bb28]

I don't mean to derail, but I had an account there before the DOJ intervention, . For a while they did not accept US players then a year or so ago, they opened back up to US players, so I started playing there again. I've only made a few small deposits, never cashed out. My last deposit was a couple of months ago for $50. The last time I played I was down to around 10 bucks. I tried to log in after the change from MG to RTG and wasn't able to. I contacted support and was told that someone would email me, but they didn't. I didn't follow up on it until last week with chat, I was told that security had locked my account at my request. NOT!!!! I just called them and I didn't get an answer about how my account got locked but was told to fax in my documents and they would reopen my account.

I don't have a freakin' clue as to why they locked my account. Doesn't make any sense at all!
I most certainly agree with what some others are saying about their support department, it is certainly lacking in the times I've dealt with them. I remember that I had another issue with them when they opened back up to US players and it took them days to respond.

[rockycatt]

i was given the runaround also so i said to heck with them I'm flooded with m g sites any way
besides i don't think its a good idea to spin the reels were you grind out poker games especially mtt tourneys , they get thumbs down from my camp

PS if i want a runaround ill go to the park

[jas2587]

I opened a account there the other day
was a ok experience my cash didnt go in $15 minutes
the CS was pleasant I will deposit again

Fabio: Hi, welcome to the All New Doyles Room Poker and Casino

Fabio: How may I help you?

you: Hiya do you take USA players an is your poker room and casino RTG?

Fabio: Casino is RTG

Fabio: Poker Room is uses Cake Poker Network

Fabio: Yes. We take US players

you: great Thanks a bunch Fabio




I have played at many casinos that offered poker an slots an have cashed out quite a bit on their slots an been paid

so really it is only your decsion as to play here or not

Good Luck

Cindy

[vinylweatherman]

btw, what's up with this?



The UK is there right next to Sudan, Iraq and Libyan Arab Jamahiriya.

You missed this nugget just above that list

Fraud attempts such as purposely forced accumulation of funds based on potential technical glitches will result in a deep investigation and possible deactivation of the account if the result shows that normal transfer behaviors do not apply.

Could the rep translate this into English please, or is this an admission that there are known, and unresolved, technical glitches in RTG software?
This is just so damn vague that they could use this as an effective "F U Clause".

The site implies there IS an ability to transfer between casino & poker, and vice versa, but ALSO states that the software will PREVENT the player from making such transfers if they have not met any outstanding WR on any of their bonuses.

[tomtom]

I just read doyle's room asks for an imprint of credit cards you want to use.
this is a bit too much I think, what do you guys think?

[rockycatt]

I just read doyle's room asks for an imprint of credit cards you want to use.
this is a bit too much I think, what do you guys think?

in a word yes

[Nifty29]

I thought it was normal to request a scan of any card you have used, but not GOING to use. When I use it they can have it, otherwise.....go jump!

Ive been waiting almost 72 hours for my payout, and after I received a phone call to verify my information I received another email 24 hours later asking for my ID again (which I already sent in which is WHY they called to verify the information on it...grrrrr). Im also annoyed because they insisted I make a seperate neteller deposit to be allowed to withdraw via that method (I used a card to deposit originally) so they are effectively holding my money for no reason.

It seems that the process is too long for a Neteller payout - once my faxback is done it should be cut and dried IMO.

Makes one appreciate 32Red, 3Dice and SlotoCash.

I will update when and if I am paid.

[Nifty29]

Update!

I have been paid - it took a week but I was paid.

Unfortunately, I had to contact the manager to get it sorted but he assures me the processes are being made more efficient.

Kudos for Bernhard for helping me out....its just a shame he actually had to in the first place

[spiderlegz]

Had to bump this as I saw that they have been accredited

Doyles Casino Brand New RTG casino - from the people who brought you Doylesroom Poker

Have they paid uungy for example?

And from the people who brought you Doylesroom. There is almost always a thread at the first page in zoo (Internet Poker) at 2+2 about their SLOW payouts. And now one player claims that his account is locked because he complained there (zoo) about not getting paid.

[Casinomeister]

We've received only two PABs concerning Doyles Casino in the past year - both were resolved quickly via a responsive rep. Uungy never officially complained - and we have two reps in the forum.

As for other forums, I'm not an ambulance chaser - and I take other forum complaints with a grain of salt. The door is always open to come here and PAB if the issue warrants it. Confused customer service? Could have been the switch to RTG - same with the payment processing.

At the moment, they are listed in the Baptism by Fire section of the Accredited Section