Superior

[classymom]

I really need to vent

I got a 5.00 n/d bonus from Superior - I did really well but can only cash out 35.00 - now here is my gripe. Its only 35.00 they want me to deposit 25.00 ( don't have to wager of course.) to verify my Q/T account. Now I have to deposit 50.00 to Q/T and deposit to Superior and will probably have to wait 5 days to get the money. I think this sucks. I could understand verifying for fraud purpose if I have never deposited but I have a lot of times..

[Marie2473]

Thats a bt weird. That they ask you to deposit if u have in the past? I would probably tell them to forget about it and place my money elsewhere in the future!

[GGW Laurie]

that does suck and i cant blame you for venting, i have seen in the t/c where they may ask you to make a small deposit to verify, have you ever played there before?.....laurie

[Jasminebed]

Were any of your previous deposits via QT? If so, they should not have to ask you for such a thing. I suspect that casinos do not have to do this, but simply "choose" to.

I know that 3Dice has been able to deposit to MB for me, and that Cherry Red is willing to (if I ever acheive a cashout), because my preferred method is by prepaid credit card, which cannot be paid back to.

[classymom]

I just looked my deposits have been from Netspend Visa - but Q/T is my only withdrawl option. I would think since this " deposit " is for fraud prevention any deposit should prove I'm not out for a freebie - its only 35.00

[GGW Laurie]

can you contact the rep on here and ask them about it classy, not a c/s agent but the rep............laurie

[classymom]

I sent a PM to the Rep, but the last time they were here was April

[GGW Laurie]

I sent a PM to the Rep, but the last time they were here was April

do they have a sister casino, if so maybe that rep could help.........no rep since april, thats not good at all

[babs7262]

That sucks Classy! I play at Superior and had my cashouts ok from them but I dont like what their putting you through

I really think that if youve cashed out at one Rival, you should be able to cashout at another. especially if you have the same exact info in your file

[classymom]

Here is what Customer Service says
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 5seconds. An operator will be with you shortly.
You are now chatting with 'Richard'
Richard: Welcome to Superior Casino Live Support. How may I assist you?
you: I have a withdrawal pending- they say I need to deposit in order for me to get it.
you: I have deposited on more than one ocasion in the past
you: why would I need to verify?
Richard: May I have your Login name and email address please?
you:
Richard: You will need to make a minimum verifying deposit from the method you will use to withdraw in order to withdraw and you may cashout the verifying deposit at the same time .. The verifying deposit has to be made with the option you wish to use to withdraw to verify your account with them. This is done so that we can confirm the account when processing the withdrawal to make sure the money goes to the correct account as it is possible that, for example, a typing error is made when requesting the withdrawal causing the money to be sent to a different account.
you: I have never had to do this @ any other Rival
Richard: At all the rival Casino you have to make a verifying deposit
you: If I make this deposit I will not see my withdrawal for up to 5 days correct?

Richard: withdrawal times are currently 2-5 business days
you: I think I wont be back - thanks

I always deposit by Netspend Visa and withdrawal by Q/T and have never had to deposit by Q/T to get my withdrawal. I'm done with Superior. Has anyone had to do this?