Doyles Casino?

[soflat]

On their web site they clearly write "US Players Welcome" ! Is it now allowed or forbidden for Americans to play there????

I don't see that on the site. I did ask them last month and was told they would be allowing it sometime after New Years. I assume they are planning to open a non-Microgaming casino for that purpose.

So, anyways just ask live support if you're thinking about playing there.

[alfred666]

According to gambling911 Doyles Poker is relaunching on Cake shortly.
The article implies they relaunch their casino as well, but I'm not aware that cake offers casino software directly, maybe through any of their partners.
Would anybody know if cake provides a casino?


<quote>
One of the world's most popular online poker rooms, Doylesroom.com, plans to debut an Internet casino along with its popular card room as the group moves to a new poker network - Cake Poker.

Currently, DoylesRoom is hosted on the Microgaming network, but that South African software firm made a decision this fall to no longer allow new US customers. DoylesRoom has always had a policy of accepting US customers even at times when they were stuck operating from other networks. Previously, the online card room had been hosted on another network that stopped accepting customers Stateside.

The Cake Poker network has shown they are dedicated to the US player just as Doyle is.

Doyles move is likely to propel Cake further into the top 10 among online poker rooms (real cash players). Microgaming may fall a notch or two as a result.

</quote>

[ether]

Recently I read on 2+2 forums they have some major payment problems to US players, so maybe that's the reason they dropped them?

[cyrus7b]

Doyle's Poker has been going for some time (I don't know how long), but they just recently (within the last few weeks) decided to add an MG casino.

However, when I asked them a few simple questions they were totally clueless

I strongly recommend steering clear of them until the casino is better established. We all know what disasters can happen with new start-ups - just look at Go Wild, and Red Flush to some extent...

KK

Hello KasinoKing,
My name is Bernhard and I am the casino manager at Doylesroom or DoylesCasino.
It's certainly not nice to hear that our support acted "clueless", but I take the criticism and will do harder training. I recently joined the DR network to get the product to next level. If you (or anybody else) sends an e-mail to CM@dbpn.com, I can assure that you will get a more than exhausting answer to all your questions. Our support does operate 24/7, but if your questions are not answered fully, I will make sure that you get what you need latest by the next day.
I do not want to comment on anything that "uungy" said, all his deposits have been returned and his account has been deactivated, but I want to keep the reasons for this undisclosed in his respect.

Regards

Bernhard/cyrus7b

[uungy]

Can I please clarify this.

My account was put on hold on the 3rd December, and was told they were looking into my transactions, and would get back to me by the end of the day, which they didnt. The following week, after numerous emails I recieved a call, and was given the option a) close account and recieve all funds (including winnings) b)return all funds and winnigs to account, and restart the wagering. I chose option a) however only deposits were refunded (yesterday, 55 days later). I have recieved no responses to my emails, and am still getting no response why I have not recieved my full withdrawal. I believe they only paid out because they were forced to!

I would keep away from them, as pointed out on the 2+2 network that they do have a payment problem. Either its a funing problem or just short of some bad management (which seems so in my case) which is a reason on its own to avaoid.

There is really nothing to keep undisclosed, and I may have taken advantage which was in my favour, however that does not give you a reason not to pay out. Making a fuss about a small amount of funds, doesnt show any credibility.

[daera]

Can I please clarify this.

My account was put on hold on the 3rd December, and was told they were looking into my transactions, and would get back to me by the end of the day, which they didnt. The following week, after numerous emails I recieved a call, and was given the option a) close account and recieve all funds (including winnings) b)return all funds and winnigs to account, and restart the wagering. I chose option a) however only deposits were refunded (yesterday, 55 days later). I have recieved no responses to my emails, and am still getting no response why I have not recieved my full withdrawal. I believe they only paid out because they were forced to!

I would keep away from them, as pointed out on the 2+2 network that they do have a payment problem. Either its a funing problem or just short of some bad management (which seems so in my case) which is a reason on its own to avaoid.

There is really nothing to keep undisclosed, and I may have taken advantage which was in my favour, however that does not give you a reason not to pay out. Making a fuss about a small amount of funds, doesnt show any credibility.

That doesn't sound quite right. Usually if a casino says anything about returning your monies from a cashout request to your account, allowing you to restart wagering, it's because you played with a bonus and didn't follow the wagering rules correctly before cashing out. Maybe played games that were restricted, or something like that. And if this is the case, I've never heard of a casino offering you to keep your winnings if they thought for some reason that you didn't follow the terms of their promotion correctly. Surely you misunderstood getting a choice between (A) and (B).

[uungy]

That doesn't sound quite right. Usually if a casino says anything about returning your monies from a cashout request to your account, allowing you to restart wagering, it's because you played with a bonus and didn't follow the wagering rules correctly before cashing out. Maybe played games that were restricted, or something like that. And if this is the case, I've never heard of a casino offering you to keep your winnings if they thought for some reason that you didn't follow the terms of their promotion correctly. Surely you misunderstood getting a choice between (A) and (B).

Please dont jump to conclusions on your own theories!

I played fairly, however since I won and they weren't "happy" about the way I played, that is what they offered me on the phone (about a half an hour call). Please dont say I misunderstood, it was a lengthy call and quite clear, since that is what they offered me, which in itself shows that they knew they should pay out, however that is the case, and haven't paid out the rest.

Offering a partial payout or re-wagering when the trems were kept to, is a "Virtual Group stamp", and with all Benhard's respect, his past reflects a little to that, with the casinos which were run by him as mentioned before.