MG $100 bonus -turns into $200 bonus???

[AussieDave]

Maybe I'm going loopy in my old age but this just doesn't seem right to me.

I received a $100 comp from Casinoshare for Christmas. Which meant I had - Real Cash $0 and Bonus Cash $100. The WR is 30x.

I began play and not too long after I got a nice little win. So decided to change games, when I moused over the current bonus cash window, I discover that my Real Cash $5 but my Bonus Cash is now sitting on $224.

Now as far as I'm aware the MG Ez Bonus (or whatever they call it) work like this. For every $300 dollars of bonus money wagered $10 of that is released & it goes to your real cash account.

However any wins from the bonus money that are above the original bonus or part there of are released and this goes directly to your real cash account.

Anyway I took some screen caps.

The way I see it, I had $100 that required a 30x WR. But when I won instead of the $124 going into my real cash account (which would have meant I had $129 total) it got added to the bonus account. So at that point instead of a $3,000 WR I was now forced to roll over a $6,000+ WR.

However if you look at the second screen capture and after another nice win, I've got $131 in real cash

If anyone would like to give me feedback or tell me if my idea of the MG eZ bonus is screwed then I'd sure appreciate a heads up. On the other hand if I'm right then please advise


Cheers
T

[ether]

You probably had a $124 bonus when you last played. As there was no real money deposit made after that, the new bonus topped up the existing bonus balance. So that means your bonus balance became $224, and only winning over that go to the cash balance. This is how the Microgaming software works.

[AussieDave]

You probably had a $124 bonus when you last played.

The account was empty (no real cash) and only the $100 bonus. The playcheck clearly shows the $100 credit when I commenced play.

Reiterating my previous words... Anything won over and above the $100 bonus should be credited to my real cash account. Not added to the $100 bonus. Otherwise it turns the $3,000 WR into a $6,000+ WR.

Which basically means that the $124 I won from the $100 bonus should have been added to my real cash account not the bonus account! It also meant that my play thru was affected by this c@ck up too.

Edit: Oh and btw this is not the first time I've seen this happen on my CasinoShare account.
Other times I was either tired - I tend to play in the wee hour of the AM, and it simply didn't register. In addition there is always a deposit.

This is the first time I've really taken any notice & followed it thru. Because I had no other money in play apart from the $100 bonus. Thus realising that I've been shafted.

My next obvious question to myself is how long has this been happening for. That is how many other times had this bonus screw up taken place and my WR has been stuffed because of this software (bug) error?

Cheers

T

[vinylweatherman]

The account was empty (no real cash) and only the $100 bonus. The playcheck clearly shows the $100 credit when I commenced play.

Reiterating my previous words... Anything won over and above the $100 bonus should be credited to my real cash account. Not added to the $100 bonus. Otherwise it turns the $3,000 WR into a $6,000+ WR.

Which basically means that the $124 I won from the $100 bonus should have been added to my real cash account not the bonus account! It also meant that my play thru was affected by this c@ck up too.

Edit: Oh and btw this is not the first time I've seen this happen on my CasinoShare account.
Other times I was either tired - I tend to play in the wee hour of the AM, and it simply didn't register. In addition there is always a deposit.

This is the first time I've really taken any notice & followed it thru. Because I had no other money in play apart from the $100 bonus. Thus realising that I've been shafted.

My next obvious question to myself is how long has this been happening for. That is how many other times had this bonus screw up taken place and my WR has been stuffed because of this software (bug) error?

Cheers

T

Around 2 YEARS. Clearly, this is intended, as it has been brought to the attention of both MGS and eCogra (complaint about same at Grand Prive).

In effect, WR HAS A CARRY OVER under the MG bonus system, whereas previously zeroing out on a bonus meant WR was reset to zero. This is one of those sneaky things that got slipped in, and is only occasionally noticed.

[XOXOXOXOXOX]

Before depositing I always check this screen.... If there is a message like that, then most likely you have something from your previews bonus on your account even thought your balance is 0.

Usually casino reps can remove it however not sure about your case since it's from your winnings but I would ask them.

[AussieDave]

Thanks VW, so what should I do about it, or is there anything I can do about it with the casino? Because if this has taken place all every session then it's not a small matter

XOXOXOXOXOX thank you also. I took a screen cap like yours however it clearly shows that no WR is in play?

Edit: I decided to click on the link (right top) to read their explanation of the withdrawal cash versus bonus money.

What my beef is now, that if the $124 wasn't added to the bonus account, but my real cash account I could have cashed in $129.

So my question is , now that I've been shafted out of making a withdrawal of the $129 that was supposed to me added to my cash account. How many other times has this happen and money I was rightfully entitled to cash out has been credited to the bonus account???

I'm going to insist that CasinoShare do a complete audit of my account. As they are not eCogra sealed I can't take it up with them.

Cheers
T

[AussieDave]

Here are the current Bonus T&C's:
TTThttp://www.casinoshare.com/TermsAndConditions.aspx

Bonus System - Terms & Conditions
A Player's Total account balance consists of a Cash account balance and a Bonus account balance.
The total account balance will appear when you are logged on and playing in the casino.
A player's Cash account may be cashed out at any time (except for new players who have received the opening offer bonus and have not met both the 250 minimum number of bets and 40x wagering play-through requirement).
A player's Bonus account may not be cashed out but can be used to place wagers.
Once the player has wagered the required play-through 30x10 bonus credits for ongoing bonuses, the 10 bonus credits automatically transfer into the cash account.

Example
Assume the player starts with the following balances:
- Cash Account Balance - 100
- Bonus Account Balance - 100

Then the player wagers on Slots* 300 credits (30x10 credits). Following this wagering assume the player has not lost. The player will then have the following balances:
- Cash Account Balance - 110
- Bonus Account Balance - 90

*Other game types contribute different wagering percentages. See item 8 below.


As the required play-through requirements are met, funds are automatically transferred to the Player's Cash Account from the Player's Bonus account.
Play-through requirements are achieved when real money wagers are made from either the Cash or Bonus Accounts.
Different games played contribute different percentages of the wager made toward the 30x play-through requirements.
Game type contributions are as follows:
- Slots and Parlor Games - 100%
- Table Poker, Roulette
- 25% - Blackjack, Video Poker, Craps, Baccarat, Casino War, Sicbo - 5%
- Progressive Slots and Games, Red Dog, All Aces and Jacks or Better Video Poker - 0%


For any bet made, the wager is deducted from the player's Cash account. If there is no cash available, then the wager is deducted from the player's Bonus account. Funds in the player's Bonus account are used only if there is no Cash account balance.
Any bets made in the gamble feature of a slot game, does not count towards a player's play-through requirement. Only the initial bet in the slot game will count towards the required play-through.
If a player makes a withdrawal from his Cash account, then the player loses any bonus credits available in the Bonus Account.
Before processing a withdrawal, players have a final opportunity to decide whether to withdraw their Cash balance or continue playing in order to qualify the remaining portion of their Bonus account balance.
If a player chooses to withdrawal a purchase, then they will lose any Bonus money they have in their Bonus Account or will become ineligible to receive a bonus on the respective purchase.
Winning bets made from a player's Cash account is credited directly to their Cash account and available for withdrawal.
Winning bets made from a player's Bonus account are credited to their Bonus account first and then the cash account. If crediting a player's Bonus account with winnings exceeds the size of the original Bonus amount (less earned credits), then the excess winnings are credited to the player's Cash account.

Found interesting piece of information.
General Terms & Conditions
Your casino account
1./ If no wagering activity takes place in either your casino or loyalty account for a period of 180 days, then the player understands that any balance in their account will be forfeited to the casino.

What tha?

Cheers
T

[vinylweatherman]

This seems odd with casinoshare, since they allow withdrawal withy forfeiture of bonus, yet have the carry over of WR when players zero out.

This problem seems particularly bad when you bust out and then get a free chip. The free chip is held to the TOTAL WR, that of the chip itself, and any unfinished WR from a prior bonus.

MGS cannot claim this is not a known issue, it has been moaned about for quite some while, and fed back to MGS through various sets of casino CS and promotions departments.

Are we to belileve in fact, that when support RESOLVES an issue as a "one off", but tells us "this has been forwarded to MGS for...." that this is all a big lie, and that NOTHING is EVER "forwarded to MGS" while something that works in favour of the casino can be resolved locally, but that can more often go unnoticed by the player.

In this case, it is likely this has happened to Trezz on EVERY SINGLE free chip awarded straight after a busted out bonus, and could well have happened on some DEPOSIT offers too.
I have deposited with a ZERO balance, and noticed that some of the new deposit becomes BONUS, usually only a small amount, and not worth the fight with CS (we're talking £10 to £30 showing as bonus on a deposit of several hundred).

Oddly enough, sometimes NOT "zeroing out" has the effect that "zeroing out" SHOULD have. I have deposited with small BONUS balances still showing, between 0.01 and £5, and these have "become cash", in effect, WR zeroed out. If bonuses are added instantly, it is near impossible to catch this moment as a screenshot, however where bonuses have to be claimed, or are not even offered or desired, it is easy to check for this.

[chuchu59]

Roughly the same thing happened to me whilst playing at All Jackpots. No use contacting support since they never seem to uinderstand. David brickman helped me solve this. So, in this instance, maybe you should contact Mario.

[spearmaster]

I think this is what you're looking for.

For any bet made, the wager is deducted from the player's Cash account. If there is no cash available, then the wager is deducted from the player's Bonus account. Funds in the player's Bonus account are used only if there is no Cash account balance.

Sounds stupid, but there it is. Which means you should cash out any real money as soon as it has been earned, although you might need to read the T&C's further - a cashout could also cause you to forfeit any remaining bonus funds.