deposit by Neteller withdraw no?

[rydub]

I made several deposits at Vegas Slot casino always using Neteller. Now that I finally have a withdrawal they say I can not withdraw to Neteller. They want to send bank wire or check. That doesn't seem right to me. When I email them the emails either go unanswered or bounce. Does anyone understand this?

[deucebag]

Originally Posted by rydub

I made several deposits at Vegas Slot casino always using Neteller. Now that I finally have a withdrawal they say I can not withdraw to Neteller. They want to send bank wire or check. That doesn't seem right to me. When I email them the emails either go unanswered or bounce. Does anyone understand this?

I haven't played at that particular casino, but generally casinos reserve the right to decide which way to pay you, so it's not unheard of.

[kmay87]

Add to that, with the £5, or currency equivalant that they charge to withdraw, there are usually better options. Although normally, where appropriate, they will try and pay you via the same means you deposited as it saves going through the hassle of ID checks and the like on that respective account.

[KasinoKing]

Are we talking about www.vegasslotcasino.com - a Microgaming casino?
If so you definitely should be able to withdraw by Neteller if that's how you've always deposited.
I have played & won at a couple of their casinos - always depositing & withdrawing be Neteller...
Don't they have live chat?

If you still have no answer from them please post again or contact me by PM & I'll see if I can help.

KK

[Setsuna]

Well , it seems i'm getting the same problem - played at Vegas poker casino - same group as Vegas Slot casino (Minivegas - so they're accredited, isn't it ?), have a 2200$ cashout waiting, and...

Dear Joachim, Thank you for your cooperation.

We would like to inform you that we have received and accepted your documents.

We regret to inform you that we are currently unable to offer Neteller refunds but we offer to pay your winnings with the following methods:

- Direct bank transfer ($30/EUR25/£15 fee applies, please provide bank details by email, allow from 3-10 days)
- Click2Pay (free of charge,allow 2-4 days for receipt)
- Payspark (free of charge,allow 2-4 days for receipt)

Please note that as shown on the Casino website the terms and conditions you agreed to when you signed up state:


" The Casino will always try to pay your winnings in the requested way, but it reserves the right to offer other refunds methods when a certain withdrawal method is not available for any reason. In such cases, you will be advised and will need to choose an alternative method".

Meh. Deposited via Neteller , and they can't pay me via Neteller ? Where's the problem ?

[Jasminebed]

If sending you a bank wire is their choice of alternative to Neteller, then they should not charge you the fee. And it is unreasonable to ask you to join another ewallet just to pay your winnings.

I'd take the bank wire and ask them to waive the fee.

[Simmo!]

This is very strange. There's something not right here. Have you asked them the reason? And if not, could you and see what they say?

[winbig]

Is this what I've heard about for quite some time now - the merchant not 'passing' all of their security checks/verifications or whatever? Meaning that they can't fund their account directly; and have to rely on player deposits via Neteller to fund their merchant account?

If so, it makes sense - seeing as how they're readily available to pay out via C2P or MB.

[winbig]

Originally Posted by deucebag

generally casinos reserve the right to decide which way to pay you, so it's not unheard of.

Any reputable casino would never pull this BS.

[Setsuna]

Originally Posted by Simmo!

This is very strange. There's something not right here. Have you asked them the reason? And if not, could you and see what they say?

Reminded them yesterday that as i've deposited via Neteller , and as they're ecogra-approved , they have to fullfil my request of paying by the same method i've used to deposit. Still no response.

I'll send a pm to the MiniVegas rep to see if we can resolve this.