rival: where is my win?!...

[Fleur-De-Lis]

I am like totally lost: is it not supposed to be a winning combination?? Where are $$$ then?

[Fleur-De-Lis]

Just had live chat with rep:

Albert: We're sorry but the combination showed in your screen shot doesn't pay winnings.
you: what about wild symbols?
you: ??
Albert: Two symbols are not enough.
you: I am sorry - there are 3 OAK on top line, to start with. Is it not so?
you: two anchor symbols followed by wild?
you: hello?

[winbig]

I am like totally lost: is it not supposed to be a winning combination?? Where are $$$ then?

That's not good...at all! While it's not much, you should have won the 2 anchor's and the wild....I wonder how many other wins aren't being paid...

The only other thing I could think of is that it's a graphical error.

[Fleur-De-Lis]

I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot?

[vinylweatherman]

I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot?

Let's be BLUNT.

This is, in effect, CHEATING SOFTWARE. (even though the cheating is through incompetence, it does not alter the fact that players are getting screwed, and Rival are padding the bottom line with money that does not belong to them).

There is an error, one of a long list of errors of this nature with Rival, and the effect, accident or not, is that the game UNDERPAYS with reference to it's RTP - It's not much, but a CONSIDERABLE portion of the RTP of a slot is made up from such small wins.

Rival are clearly not testing the games before launch, and they persist in doing this month upon month. IF this turns out to be a "deliberate policy", Rival may as well shut down. If it happens often enough, it will still LOOK LIKE a deliberate policy, and they will join the likes of Casinova and Oyster as "cheating software", and will then have to haul themselves back to credibility.

The right thing to do would be a FULL AUDIT of ALL PLAYERS to see how big a problem this has been, and the difference between design and actual RTP should be made public, and affected players compensated, This honesty should save Rival from being considered complicit in a deliberate dishonesty, and players will accept incompetence & human error as the cause, which can happen to anybody, although maybe not quite on this scale.

[LaHutti]

Did Albert get back to you, or was that all he had to say ?
I that was it, I can't even believe the arrogance, and incompetence of this guy.

[KasinoKing]

That's not good...at all! While it's not much, you should have won the 2 anchor's and the wild....I wonder how many other wins aren't being paid...

The only other thing I could think of is that it's a graphical error.

I agree, missing win amount is peanuts, but I played most of the session on autospin, and with higher bets, too. I wonder how much $$$ went missing before I noticed this and took screenshot?

Fleur, this is an extremely worrying discovery.
We need to establish if this is a graphical error, or something more serious. Would you spend 10 - 15 minutes to investigate further for us?
This is what you'll need to do:
Log into the casino.
Go to Cashier
Click on Details/History
Click on History
Click on Wagers

Now this is the ball-ache part if you played loads more spins after that incident; you need to go back through the pages (20 results per page) and try to find that exact spin. The time on your screenshot (11:52) should help.
Then click on the ID for the spin & you'll get details as in my shot below.

If you could screenshot that & post it here that would be wonderful!
Thanks!
KK

[AudiManinBoro]

One of the rival casino reps need to input here before this spirals out of control and rival loses what little credibility they have left. As far as im concerned they are fast losing it in my eyes and im starting to lean towards this as being `software i no longer trust`

[Upset]

I have NEVER EVER EVER EVER HAD 1 cashout from rival. And I've played them since they first came out.

[AudiManinBoro]

i know what you mean upset lol i must be bordering close to the 100 times deposit mark now with rival and only ever had one cash out. must be a sucker for punishment cos im not even sure why i keep going back ill wise up one day lol