rival: where is my win?!...

[Stovetopp]

Well, by looking at the "winning screenshots" thread, it seems to me the latest "hits"were done at a Rival site.. At least that is how it appears to me. The lobby sign is in that circle to the lower left of the screen :-)Could be another platform.
So we will see if the huge payments are made and hope the winner will let us know here.
While I am at it.......I enjoy viewing those winning screen shots and notice something I hardly ever see a big win except for the random jackpot from those REAL SERIES SLOT ON rtg platforms. Does one only play these slots for the random jackpot?
HAPPY HUNTING ON THOSE RANDOMS! I see Achilles has hit "-((

[anniemac]

Here is another example of not paying attention to your job. Scary Rich has been this way since yesterday. Asked chat about it and was told they would send it to Tech and get back with me.

[cynthial]

Same for us last night at Lion's. Did not take any screenies but in Winter Wonderland, the red Stockings appeared to land IN the cups of Hot Cocoa and a slew of other strange things.

I also saw no coins or lines register in Scary Rich so you were playing blind and had to use your balance to judge your bet.

The whole casino was lagging something awful.

As I was leaving the casino I dropped a note to chat and they said they were working on the problem.

[Fleur-De-Lis]

Posting this on request (demand? ) of casino:

Dear ....,

Following up on the live chat you had with us about your winnings not being paid.

We would like to inform you that you won $0.40 for the wager in question (reference
#508960763). You were asking about why the game didn't display the win properly.

There is no evidence of a malfunction in crediting wins to your account. We have
reviewed your account and you were credited properly for this spin and for all other
spins as well. We take this very seriously and you can be sure that you will always
be credited properly.

We are still investigating the problem with the win not being displayed properly.
This is an isolated problem and we have no other examples, making it difficult to
reproduce the problem. However we will track it down.

We feel that we've made our best effort to explain that this problem has not lost you
any money and we hope that you agree. We would appreciate it if, after considering
that no "money went missing", you would post a follow-up to your
CasinoMeister post about this problem.

We put a lot of effort into our customer support and, while people are very quick to
complain, which is understandable, we do not get the same level of positive feedback
(if any at all) when we resolve a problem.

Thanks in advance.

Sincerely,

Tyrone
Sloto'Cash Customer Support

[anniemac]

Hey Fleur,

Did you notice if your money amount changed? Just curious.

I guess what it boils down to is 'just trust me, everything is fine'.

[babs7262]

Thats BullCrap Fleur

I wouldnt play there anymore!! It didnt credit you because there is no .40 in that win circle thingy

Whether its .40 cents or $4K, a mistake is a mistake and when we are spending our money its very important. I have one question for you just incase and PLEASE I have to bring up 3dice because thats where it happened to me, Im sorry it didnt happen elsewhere

I was playing superbucks and got disc for a split second. When it came back it showed a $187.50 win but it wasnt a win, its their default screen for when you disconnect. Did you disconnect even for a second while playing? If your answer is no then they are full of crap!!

Im sorry, I know there are alot of Rival players and I even enjoy them but I cant take the chance or afford the chance for this malfunction to happen. Changing the RNG or whatever its called is one thing but pure not paying on a win is another. Its either incompetance(sp lol , irony) or cheating. Either way, theyve had enough chances

[Fleur-De-Lis]

I did not post this to bash rival - I like thier games etc. I posted this, 'cause 1) I never seen such 'error' before in any casino 2) 'cause Live Help proved to be of no help
I am not concerned about 40 cents missing, either. (Sorry, KK, I tried to check wagering report as you suggested, but there's so many pages my eyes hurt, so I quitted. If they say I got paid for all spins - fine. I trust it. I have no choice). It might be graphical error, connection issue, anything - I am not awfully concerned... but. There is but. I believe rep's responses and overall attitude were beyond incompetent.... and that's sad.

[KasinoKing]

I am not concerned about 40 cents missing, either. (Sorry, KK, I tried to check wagering report as you suggested, but there's so many pages my eyes hurt, so I quitted.

I know what you mean - it's a real pain in the ass looking through all those logs for the sake of 40c. But the point is that if this was an actual software error you (and others) could be losing way more than just 40c!

Up to you of course, but I think it could be a lot easier to find that spin now that the rep gave you the reference number in the e-mail you quoted:
"Spin reference # 508960763"

KK

[Sensical]

I signed up at lion slots over 3 weeks ago and worked a free bonus coupon up to over 6,000. I made a deposit of 25 and got down to about 1500. CS said I could cash out at that but I played it and lost it all. Now I'm kicking myself for doing that. Funny thing is since then I've made a few more small deposits with them and I can't hit anything for nothing on any slots. I thought that was kind of weird considering when I first signed up I played their 25 dollar free chip for almost two weeks hitting the jackpot on 2 of the three real slots and then hitting some good winning combos on various video slots. I've never had that much luck anywhere in my life. A casino you actually win? I thought now this is what it's all about. Now I'm not so sure. Seems fishy to me but then again I don't completely understand how the slots operate once jackpots are hit and things of that nature.

[Sensical]

Same for us last night at Lion's. Did not take any screenies but in Winter Wonderland, the red Stockings appeared to land IN the cups of Hot Cocoa and a slew of other strange things.

I also saw no coins or lines register in Scary Rich so you were playing blind and had to use your balance to judge your bet.

The whole casino was lagging something awful.

As I was leaving the casino I dropped a note to chat and they said they were working on the problem.

Cynthial,

You know now that I read your post I have to say I just recently as of this week had the same thing happen at This Is Vegas on a few of the video slots I played on. No coins or lines registered in Scary Rich and one other I played. I can't remember what the other one was though but you didn't know how much you were betting. Interesting!!!!!