This Rival system looks more and more like a computer running amok. What is worse, when this "flag" is on your account, it seems to give CS the authority to treat you like something the cat dragged in - gone are all the polite platitudes, and they may as well drop the pretence and just say it out plain - F*&^ off 
Even the Rival reps have not the slightest clue as to what is going on, the computer can spew out crap, and they treat it like the word of a prophet is treated by a religious order.
If you spend 40K per annum, you are a pretty high roller, probably more than most online casinos ever see, yet they still value this so little they can treat you so inconsiderately.
The bonus ban is not the issue really, it is the totally illogical way it is done, the lack of any explanation, even woolly, and unwavering slavery to the mighty bonus computer shown by nearly all Rival casinos.
There are a HUGE number of online casinos that will offer you dream holidays for that kind of action, let alone regular bonuses. They just have different software.
Maybe ditch them, don't give them the time of day, no point moaning, and try SlotOcash, as they seem to have come to their senses, ditched the computer, and use their intelligence when it comes to who needs a bonus ban, and who is just a loyal player.
I have noticed that a HUGE number of Rival casinos have opened recently, but nearly all are white labels of the one, Bonne Chance. It is Bonne Chance that run this computerised bonus database, but they are trying to confuse the issue by opening so many "independent" casinos to lure in players.
I have started to notice a pattern though, and this might have some bearing. Nearly ALL those who complain about being hit by this computer bonus ban have accounts at MORE THAN ONE of the Rival casinos that fall under the ownership of Bonne Chance.
You say this:-
What's worse, I can't find online what group they are in.
This is no accident, they want players to think this is a brand like Microgaming, where if you have, say, 20 accounts with MG software, you could be playing at a dozen COMPLETELY INDEPENDENT casinos.
It may be that the computer uses the number of Rival accounts as part of the bonus banning formula, so you could still spend several K over all the Rivals, thinking each offer is independent, but the computer looks at your gaming as though it were all in the same account. They may even take, say, 3000 withdrawn from one Rival, and a similar amount deposited in a DIFFERENT Rival (or set of Rivals), and taking another bonus, as "bonus abuse" akin to claiming a bonus on a reversed withdrawal.
Playing intensively could easily trigger this, since you are probably withdrawing and depositing again as soon as you get paid, thinking that these are unconnected if the deposits are in a different casino.
I could withdraw, say, 10K from All Jackpots, get it flushed, and then put most of it into All Slots, with a 10% loyalty bonus. I doubt this would be seen as "getting a bonus on a reversed cashin", or a form of "bonus abuse", provided I played the deposit, perhaps entering one of the promotions.
I am beginning to suspect that there is a hell of a lot more "sharing" going on between these managed (by Bonne Chance) Rivals than they have cared to admit. They have admitted to the forum that the sharing is very limited, and is only done in order to prevent "bonus abuse". It seems it goes far deeper than that, since it is NOT stopping players from doing the SUB at all Rivals, but rather kicks in once they have become established loyal players. One player reported being loyal for THREE YEARS, and then getting "the treatment" from their computer.
This issue is the worst possible publicity, as it might do nothing to deter the SUB hunters, but it DOES deter me from thinking I can become a long term LOYAL player, and expect an increasing level of priviliges as the months (or years) pass.
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Full Sails - before we get raided ourselves.
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Originally Posted by vinylweatherman
They seem to run scared of any player winning big, or even MEDIUM sized, on their slots, it this "not supposed to happen", implying that players who DO win when "the game is not supposed to pay that much" get not only a blanket ban from bonuses, but a reduction in bet size on top.
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