Neteller verification farce!

[KasinoKing]

For about 2 months Neteller had a notice on their welcome screen saying "Some members will be required to re-verify their details on their Neteller account. If you get sent an e-mail, please respond ASAP" (or words to that effect).

Well I never got an e-mail, so I did nothing.

Then on the cut-off date of Nov-11 - Bam! I can't get straight into my account - instead the welcome screen says "Verification Required"

Obviously I'm pissed, but I e-mailed them the required documents right away.

Now, six days later, nothing has changed. Same verification message...
So I go to live chat (normally instant) to find out what's happening... see the size of the queue!

Nettwats.JPG

I guess they're pretty busy trying to sort out their latest major screw-up!!


Anyone else in this boat with me?

[GrandMaster]

I just tried logging in and my account is blocked and they never bothered to e-mail me about it, yet they send me all sorts of super VIP promotions. As my Neteller balance is something like 8c, I don't think I will bother.

[chuchu59]

Well, I did get an e-mail and a timely reminder for me to verify my account though I didnt as I dont use it anymore.

KK, that's a brilliant way for casinos to claim they have live chat (when they actually have none) by putting you away as you dont want to wait for so long.

[vinylweatherman]

For about 2 months Neteller had a notice on their welcome screen saying "Some members will be required to re-verify their details on their Neteller account. If you get sent an e-mail, please respond ASAP" (or words to that effect).

Well I never got an e-mail, so I did nothing.

Then on the cut-off date of Nov-11 - Bam! I can't get straight into my account - instead the welcome screen says "Verification Required"

Obviously I'm pissed, but I e-mailed them the required documents right away.

Now, six days later, nothing has changed. Same verification message...
So I go to live chat (normally instant) to find out what's happening... see the size of the queue!

Nettwats.JPG

I guess they're pretty busy trying to sort out their latest major screw-up!!


Anyone else in this boat with me?

Bloody Hell

Neteller just plumb new depths of incompetence.

That screenshot PROVES they have cut off a whole load of accounts that have not been verified because customers ACTUALLY FOLLOWED THE GODDAMN INSTRUCTIONS, and didn't contact them unnecessarily when the message appeared. Now, Neteller will be so busy cleaning up this mess that CS for other unrelated matters will be p*** poor for days (weeks maybe).

How the heck does an IOM registered company and one "regulated" by the UK get away with this, after all, they do say they are NOT a bank, nor a Casino

I was "verified" in the last purge, and managed to log into my Neteller yesterday, but maybe I had better go check again right now

[jetset]

I think I'm about 95th in the livechat queue at present, with only another 101 minutes to go before I can ask a couple questions from Net+Prepaid Card Support.

Got the card, got the PIN, activated the card as per instructions....I'm thinking "this is all coming together quite well."

Card activated, off I go to load the card.

Big problem. The withdrawal still has the old expired (in October for chrissakes) Globewallet card number and therefore the last six digits of the new card don't work.

So here I sit with my shiny new card, unable to load it with cash....and only 100 minutes to go .....

[Casinomeister]

It's totally pathetic.

My card expired a couple of months ago. In order to renew it, I had to send in a load of documents - including my work permission paperwork showing I was a resident of this place. That was weeks ago. Since then, I've resent the docs twice hoping they would respond - they finally did today after I mentioned the next email was going to Neteller's CEO. Now they say they have to call me to verify everything.

And I have a 6 year old VIP account

Some VIP treatment.

Should I PAB, or would I be wasting my time

[vinylweatherman]

It's totally pathetic.

My card expired a couple of months ago. In order to renew it, I had to send in a load of documents - including my work permission paperwork showing I was a resident of this place. That was weeks ago. Since then, I've resent the docs twice hoping they would respond - they finally did today after I mentioned the next email was going to Neteller's CEO. Now they say they have to call me to verify everything.

And I have a 6 year old VIP account

Some VIP treatment.

Should I PAB, or would I be wasting my time

You could try a PAB to the IOM regulator and the FSA. It will probably take longer to investigate than a complaint to Malta though.

Interestingly, I have just had a couple of offers from an eWallet solution called Ivobank. Unlike Neteller, it is a "proper" bank, based in London, and presumably regulated by the FSA. It even pays INTEREST on your funds while they sit waiting. Unlike a bank though, they are designed SPECIFICALLY for online gambling use, with deposits made with a virtual VISA card.
They seem to be in partnership with Webbet, and their Old Chicago casino. Unfortunately, this currently seems the only one accepting Ivobank, but maybe I have misunderstood, and maybe it is ALL casinos that accept VISA will just as easily accept the Ivobank one.

Neteller at long last seems to have some viable competition, and if Ivobank lives up to the launch promises, it could end up draining customers from Neteller. Certainly, VIP Neteller players who tend to hold a large balance will be attracted by the offer of payment of interest. The other factors will be the ease of use, and acceptability of their card to pay for things OUTSIDE of online gambling, including withdrawing cash without excessive fees.

If I have an idle moment, I will look more closely at what Ivobank has on offer, and how it compares to being a Neteller VIP.

When I was "verified", I had to tell them what I was using Neteller for


I was severely tempted to reply - "what do you F&^%$ THINK I use Neteller for you <............>)". I showed restraint, and gave them one of those general answers that some CS are adept at, and simpy stated "for making deposits to, and withdrawals from, online casinos".

They had vaguely accused me of using Neteller for "illegal business purposes", so what am I, a ****** American now

Perhaps the Meister's troubles are down to this, being a Californian, they probably suspect him of being a US resident operating an address of convenience in Bierland in order to continue gambling

Well, NEXT tiime they do one of these, lets ALL swamp their CS, and if they tell us it wasn't necessary because we hadn't been asked, we can show them what happened THIS time when players who "were not asked" got their accounts frozen without notice (actually, this itself might be a breach of the IOM and FSA regulations, and maybe PAB about THIS, rather than the requirements themselves). Normally, customers are required to be given reasonable notice of such a ROUTINE locking, and immediate action is ONLY expected where there is evidence of ongoing suspicious activity, where a warning might assist the completion of a crime, and loss of evidence.

[jas2587]

Bein in the USA I can
to this day log in to my
Neteller account that
was supposed to be locked
don't know why but I can


weird

Cindy

[EasyRhino]

Wow, for a service that works smoothly "when it works" it's amazingly how poorly it fails when it doesn't.

[GaryWatson]

got a call from neteller a couple of weeks ago, I need to send them docs but but as usual, funds will come and go, just no visa card until docs sent