GoWild Casino?

[damo10]

gowild finally contacted me yesterday and asked for my bank account details. will i finally get paid?

[pmhcfc]

dunno, you said you got paid no ?

I think chu's point was that you've been here since October- left it 5 weeks before you've posted and all your posts (apart from your first 'hi' post) have been telling us how fantastic GoWild are...whilst most of the rest of us have obvious reasons to be a little 'concerned' about them.

[Artico]

I got paid today after two months of waiting. Thank you maxd for you effort

[me_and_ed]

I got paid today after two months of waiting. Thank you maxd for you effort

Hopefully they will continue to pay and not just take care of the PAB'ers, but who is willing to take a chance?

[palapaisti]

I have been waiting my withdrawal from GoWild more than 2 months... they have only returned my initial deposit. I have not got any answers why my winnings have been confiscated.

[1819]

lol. worst casino ever. uncle floyd continues to ignore everyone. he came on her a few weeks ago to "thank" a post because someone said something positive. cant imagine what they were thinking. all others are fending for themselves. what a joke.

[vinylweatherman]

lol. worst casino ever. uncle floyd continues to ignore everyone. he came on her a few weeks ago to "thank" a post because someone said something positive. cant imagine what they were thinking. all others are fending for themselves. what a joke.

Let's see if I can flush him out again then

So far, I have been paid promptly, even when winning from a bonus.

There seems to be a bonus with every deposit, even when there is not a promo offered. My criticisms seem to have been addressed, with the prompt return of "EZBonus", and automatic crediting of offered bonuses for players opted in by default. They seem to have disappointed in one respect by making the SUB compulsory, which does not sit well with the volume of issues generated from the SUB they had at launch.

Apart from the regular bonuses, their promotional calendar is empty, and this soon gets a bit boring when some other casinos throw in contests and draws.

This thread now gives me the impression that they are only paying out to those players who make a huge fuss, whereas they assured Max that all players who abided by the terms at the time they played would be paid, and they just needed time.

They also have a habit of changing the terms almost on a daily basis, so it is hard to know where we stand. Some of these changes are significant, and give us the perplexing contrast between EZBonus and a long list of banned games, as well as a couple of games that are neither allowed, nor banned, leaving their status undefined which is unsatisfactory.

[thebizb]

I'm a VIP here and when i went to ask about all of this , here is what i was told


Ivonne: Hello, Brendon

brandon: hello
Ivonne: Ivonne is here for you
Ivonne: How are you?

brandon: okay thanks u?

Ivonne: Great!

brandon: In the past few days I have been reading a few things that have me worried

Ivonne: Please tell me all about it

brandon: Is it true people are having major problems withdrawing from here and infact that some players are being told that their winnings won't be paid to them because of bonus abuse??

brandon: How can there be bonus abuse when u offer a bonus with every deposit?

brandon: I've deposited over 1K in 2 weeks here and seeing these things makes me worried

brandon: its now making me skeptical as to whether I should continue my play here

Ivonne: There is nothing wrong with our withdrawal, if any issue comes up it is being taken care of successfully

Ivonne: No need to worry about that

Ivonne: Floyd now wants to talk to you about this matter, so I will transfer you to him now

brandon: ok

Ivonne: See you soon, Brandon

brandon: bye

info: Please wait while I transfer the chat to 'Floyd'.
info: You are now chatting with 'Floyd'

Floyd: Hi brandon

brandon: hey

Floyd: How are you feeling today?

brandon: not bad thanks u?

Floyd: I'm great
Floyd: Please let me know what is on your mind

brandon: just have been reading many issues about people having troubles receiving there withdrawls, about getting what they call the run around..

brandon: that many have been told they won't receive their payments because of bonus abuse and what not, how could there be bonus abuse when u offer a bonus with every deposit?

Floyd: yes brandon
Floyd: I think I know what you are referring to
Floyd: Please allow me to explain

brandon: more than willing to listen

Floyd: We had an issue with 4 players who used cheating strategies
Floyd: and fraud
Floyd: and as a result of that
Floyd: we had to open an investigation
Floyd: they were all paid
Floyd: from the benefit of the doubt
Floyd: though in the time until they paid
Floyd: they created a lot of forum threads
Floyd: Though I can assure you
Floyd: That GoWild Casino
Floyd: Not only pays
Floyd: We are one of the fastest casino's
Floyd: Our VIP players often gets the withdrawal on the same day

brandon: hmm... well if what you say is true then i understand

Floyd: I assure you That We are a well respected casino
Floyd: We pay with a smile
Floyd: How is your experience at our casino?

brandon: Other than getting my a** kicked every time, its been pretty good, reps are great... was just concerned taht my hard earned money was going somewhere that wasn't flying straight

Floyd: I am glad you like our support they are great

brandon: okay thanks for speaking with me, i'll be back in a day or two with a deposit.. means alot you took the time to explain things to me

Floyd: Your money is safe and I suggest you to make a withdrawal just to check us out

brandon: lol... gotta win before i can withdraw...

Floyd: I will give you a chance to win
Floyd: You have in your account
Floyd: 15 spins
Floyd: on the tomb rider slot

brandon: thank you... glad your willing to take the time to speak with the players and address their concerns

They didn't say who the players were, but if theres any truth to this then i see their concerns.

[vinylweatherman]

I'm a VIP here and when i went to ask about all of this , here is what i was told


Ivonne: Hello, Brendon

brandon: hello
Ivonne: Ivonne is here for you
Ivonne: How are you?

brandon: okay thanks u?

Ivonne: Great!

brandon: In the past few days I have been reading a few things that have me worried

Ivonne: Please tell me all about it

brandon: Is it true people are having major problems withdrawing from here and infact that some players are being told that their winnings won't be paid to them because of bonus abuse??

brandon: How can there be bonus abuse when u offer a bonus with every deposit?

brandon: I've deposited over 1K in 2 weeks here and seeing these things makes me worried

brandon: its now making me skeptical as to whether I should continue my play here

Ivonne: There is nothing wrong with our withdrawal, if any issue comes up it is being taken care of successfully

Ivonne: No need to worry about that

Ivonne: Floyd now wants to talk to you about this matter, so I will transfer you to him now

brandon: ok

Ivonne: See you soon, Brandon

brandon: bye

info: Please wait while I transfer the chat to 'Floyd'.
info: You are now chatting with 'Floyd'

Floyd: Hi brandon

brandon: hey

Floyd: How are you feeling today?

brandon: not bad thanks u?

Floyd: I'm great
Floyd: Please let me know what is on your mind

brandon: just have been reading many issues about people having troubles receiving there withdrawls, about getting what they call the run around..

brandon: that many have been told they won't receive their payments because of bonus abuse and what not, how could there be bonus abuse when u offer a bonus with every deposit?

Floyd: yes brandon
Floyd: I think I know what you are referring to
Floyd: Please allow me to explain

brandon: more than willing to listen

Floyd: We had an issue with 4 players who used cheating strategies
Floyd: and fraud
Floyd: and as a result of that
Floyd: we had to open an investigation
Floyd: they were all paid
Floyd: from the benefit of the doubt
Floyd: though in the time until they paid
Floyd: they created a lot of forum threads
Floyd: Though I can assure you
Floyd: That GoWild Casino
Floyd: Not only pays
Floyd: We are one of the fastest casino's
Floyd: Our VIP players often gets the withdrawal on the same day

brandon: hmm... well if what you say is true then i understand

Floyd: I assure you That We are a well respected casino
Floyd: We pay with a smile
Floyd: How is your experience at our casino?

brandon: Other than getting my a** kicked every time, its been pretty good, reps are great... was just concerned taht my hard earned money was going somewhere that wasn't flying straight

Floyd: I am glad you like our support they are great

brandon: okay thanks for speaking with me, i'll be back in a day or two with a deposit.. means alot you took the time to explain things to me

Floyd: Your money is safe and I suggest you to make a withdrawal just to check us out

brandon: lol... gotta win before i can withdraw...

Floyd: I will give you a chance to win
Floyd: You have in your account
Floyd: 15 spins
Floyd: on the tomb rider slot

brandon: thank you... glad your willing to take the time to speak with the players and address their concerns

They didn't say who the players were, but if theres any truth to this then i see their concerns.

This is a very small number of players, and there is one HELL of a difference between "strategy" and FRAUD. The strategies are not "cheating" if they are within the rules of the games being played, AND are within the terms and conditions. There were initially NO "banned games", and EZBonus was used, BUT, a major screw up was made with the design of the initial launch SUB. The casino is now trying to blame players for playing with a desire to actually win, which nearly all players aspire to achieve, both online and offline. Casinos make money because many of these players continue playing beyond the optimum point when they should take their winnings. Online casinos are suffering because players are becoming more educated, and more disciplined.

Since Floyd says ALL have been paid, any player who has NOT been paid should contact Floyd, or PAB (or bump their current PAB).

Floyd seems unconcerned, and has dismissed this as a minor issue with 4 players, yet will not come back here and post this, it was only offered to a player in chat as an explanation.

As to not naming the players concerned, this is to be expected due to player confidentiality. If Floyd HAD given out the names of these players, THIS is what would have been wrong.

[sdaddy]

So I take it Floyd sees no need to offer apologies or regrets for how the group of players initially denied payment were treated. In fact, he still perpetuates the charge that they were cheaters and fraudsters, even though there was no convincing evidence provided that the T&Cs were violated. That tells me that unfortunately GoWild has not learned any lesson from what happened.