GoWild Casino?

[SteveCut]

Floyd wrote:

Of course that a person who have been accused with bonus abuse will not be happy I have no doubt about it BUT PLEASE REMEMBER that
Bonus abusers are the reason why casinos have tones of restrictions, limitations and all the things that makes it harder for real casino players to enjoy their time playing a casino.

Yeh, the bonus abuser ruins it for the rest of us!
So, what constitutes a bonus abuser? After all, the casino chooses to offer a bonus, the casino chooses the bonus' terms & WR. The casino writes the terms and conditions. We're playing to the casino's rules. These restrictions are there to protect the casino, but any player seeking to gain a fair advantage within those rules is labelled a bonus abuser that spoils things for the rest of us.

This is nothing personal, Floyd. I know you believe what you have written. it's just that I don't believe it. Can someone please put me straight?
Steve

[vinylweatherman]

Floyd wrote:



Yeh, the bonus abuser ruins it for the rest of us!
So, what constitutes a bonus abuser? After all, the casino chooses to offer a bonus, the casino chooses the bonus' terms & WR. The casino writes the terms and conditions. We're playing to the casino's rules. These restrictions are there to protect the casino, but any player seeking to gain a fair advantage within those rules is labelled a bonus abuser that spoils things for the rest of us.

This is nothing personal, Floyd. I know you believe what you have written. it's just that I don't believe it. Can someone please put me straight?
Steve

GoWild is treading a fine line here. "bonus abuse" does not really exist, it is all down to poorly written terms associated with the bonus.
"advantage players", now, they DO exist, and they scour the rules and see what is and is not allowed. They will NOT BREAK ANY RULES, and WILL OBEY ALL REQUIREMENTS. They expect to get paid, and the Meister here expects casinos to pay such players UNLESS they have broken one of the rules laid down. They can be shown the door afterwards.
To have no rules, but then decide after the fact that "bonus abuse" took place allows the casino to decide who to pay based on whether they won too much or not, and how. This is the domain of the rogue casino, who will come out with more and more obscure reasons not to pay.
Before launching a promotion, someone WHO UNDERSTANDS CASINO PTOMOTIONS from the PLAYERS perspective needs to go through the rules with a view to maximising winnings. If an unintended loophole is spotted, it should be closed and the process repeated.
There are too many casino operators who appear to have little understanding of the mathematics behind gambling, and fail to spot glaring "advantage play" opportunities thrown up in their bonus rules.
I am wondering how many GoWild have spotted so far, it seems the Poles have found some for you, but not all by any means.

The last updated terms is full of "advantage play" opportunities, since there is no rule against them, and merely playing the casino games as supported by the software is all it takes. Making the 200% bonus SLOTS ONLY would be the best way to seal all the advantage play opportunities, as these rely on games such as Roulette, Blackjack, Craps, Bacarrat. There is also an obscure advantage play with French Roulette, but it seems GoWild have already been caught, and have corrected for it

The MG bonus system is NOT THE ANSWER, don't believe what the MGS salesperson told you. When first released, many MG casinos adopted it in default form. The lengthy process of research and evaluation by MGS before launch was to little avail, as "advantage players" were all over EZBonus, and had it cracked within HOURS of it going live. Once this was made public on some other forums, it's fate was sealed, and EZBonus has had to be redesigned beyond the capacity of the software to handle it, and this has lead to many complaints.

IF a player comes here to complain about non-payment, they will first be advised to use the PAB process, or contact a rep. If this fails though, or the player is impatient, they will post the experience here, and the issue will be discussed, and it will be down to "what rules did they break". If there are no rules found to be broken, then it will be a case of the casino deciding they are not going to pay after the fact. It is really no different to when a PLAYER LOSES, and the CASINO wins, for the player to think along similar lines, and say the casino didn't break any rules, but they didn't like the way the CASINO played, and decide to "confiscate the CASINOS winnings", which is more commonly known as a "chargeback", and is a risk all online casinos have to face.
Players who come here are STRONGLY ADVISED NEVER to resort to a "chargeback", since casinos have their OWN "rogue pit", and while ours lists CASINOS that don't pay, the ones casinos have lists PLAYERS who don't pay.

daywalker has probably been sent the cheque anyway, what makes him wary is the way CS (whose JOB it is to know), seem NOT to know WHEN, but give different days. If cashcheck is wrong, are these CS reps simply guessing dates based on the dat eof withdrawal, using their own personal set of rules, and thus coming out with different dates, but giving the impression they are ACTUAL RECORDED dates from the back end system.

In the REAL world, if a cheque is posted on the 12th, it STAYS "posted on the 12th", it doesn't suddenly become "posted on the 16th", or even "we haven't got your documents yet". Players DO NOT SEE what is going on in the office, they go on what they have been told, and if they have done their homework before playing will recognise these as "warning signs". Currently, the "rogue radar" of some players is throwing up "false positives" with GoWild, just as a poor anti-virus application will falsely show the GoWild VIPER casino software as "a dangerous trojan application", and recommend it's immediate removal.
Getting the FIRST WITHDRAWAL RIGHT is the most IMPORTANT thing to do with a new player (if you want them to deposit again). If this goes smoothly, they KNOW you pay, and if any later withdrawal seems to have problems, they will be more understanding, and will accept that it really IS an unintended problem, rather than a policy to stall and confuse.

When a player withdraws on the 9th, and sees no movement on it by the 16th, they KNOW this "just isn't right", and are not going to have their confidence restored by mixed messages of assurance, and will be worrying UNTIL that cheque lands on their doormat, and the longer it takes, the more worried they become. If the ordeal goes beyond a certain point, they surely will NEVER play there again, and will let their friends know too.

[wobble33]

hi floyd

welcome to casinomeister! i have now recieved an e mail off finance, they paying me by cheque. they can only pay me my original £300 deposit back to my debit card, and rest in cheque. guys we are worrying far too much here i think. they are having a lot of problems with cashier sysyem, but you can withdraw via cheque or bank transfer for now. i am sure this casino will sort all these withdrawl options out, just give them a bit breathing space. of course the casino shouldnt be up and running with these kind of problems, but at least things are getting sorted, and i not worried at all about my withdrawl now. some people mentioning financial problems, no way are these people having any financial problems, they just having teething problem. give these guys a chance to sort things out, and i am pretty certain this will be a top casino to play at

hi guys

just thought i would come back and let people know i recieved my cheque today. i will be depositing with neteller in future though. thanks go wild casino

[Artico]

I have received only empty promises. Still no answers to emails and status "work in progress". GOWILD I think it really is wild not to care about your customers! It would nice to have atleast option to cancel my withdrawal and maybe try Neteller instead.

GoWild has lot to learn about fast withdrawals and customer service. If I dont hear about them today I think I can say my money good bye. Everyday they have promised to do something about this nothing happened yet

[Shocked]

Thanks to the Go Wild people - I received my cheque today

May wait until it clears before redepositing, not that I'm paranoid

[vinylweatherman]

I have received only empty promises. Still no answers to emails and status "work in progress". GOWILD I think it really is wild not to care about your customers! It would nice to have atleast option to cancel my withdrawal and maybe try Neteller instead.

GoWild has lot to learn about fast withdrawals and customer service. If I dont hear about them today I think I can say my money good bye. Everyday they have promised to do something about this nothing happened yet

This case is worrying. The weekend is long gone now, and there have been 4 WORKING days available to get this sorted, yet Artico is not even getting replies to his eMails, and has already done tests to prove there is no blocking being done at ISP level.

Presumably, Artico is being paid by cheque, so how long does it NORMALLY take for a cheque to arrive for him. This can be added to the date the next working day after he was given approval for his documents, and since he has not heard otherwise, one has to assume there were no issues with the documents he sent.
Launching WITHOUT eWallet withdrawal is partly responsible for this kind of problem, as withdrawals rely on so many different parties to be as efficient as promised. GoWild may well have issued the cheque, and some party completely unrelated to GoWild has screwed up and created this delay - but, GoWild are getting all the blame, and partly this is due their failure to PROMPTLY reply to his eMails.

Now, the ABSOLUTE WORST thing GoWild can do now is to end this prolonged silence by announcing that Artico is a "bonus abuser", and will not be paid at all!
If you think this far fetched Floyd, you are wrong, as this FREQUENTLY happens to players in this industry who have endured a prolonged lack of communication over a withdrawal, which is WHY players are so "paranoid" when things, even minor things, related to payment just keep on going wrong.

[brutaldeluxe]

Got my cheque today although it was 12 days after I actually requested it.
Now to see if it clears. It was written on rubber.....is that a bad sign I wonder ?

[daywalker]

My cheque was received today.

Dated 18th November as was the letter that was sent with it.

This goes against the previous three 'sent' dates I was given and, more alarmingly different to the date Floyd told me it had been sent on PM only yesterday.

I hope it clears alright.

For me vinylweatherman has it right, the first withdrawal really does have to go smoothly if a casino expects a player to return. I seriously doubt I'll play here in future simply because CS and the rep on here appear to have been lying about the sent date of my cheque. It can't be that confusing for them to check the system and see what's what so I can only draw one conclusion.

[vinylweatherman]

My cheque was received today.

Dated 18th November as was the letter that was sent with it.

This goes against the previous three 'sent' dates I was given and, more alarmingly different to the date Floyd told me it had been sent on PM only yesterday.

I hope it clears alright.

For me vinylweatherman has it right, the first withdrawal really does have to go smoothly if a casino expects a player to return. I seriously doubt I'll play here in future simply because CS and the rep on here appear to have been lying about the sent date of my cheque. It can't be that confusing for them to check the system and see what's what so I can only draw one conclusion.

Well, there seems no problem with the speed with which cheques arrive once they are REALLY sent. In this case, and others, telling the player their cheque was sent at a far earlier date has them suspecting deceit because it just doesn't seem to turn up. It seems now that payments ARE being made, but so much confusion reigns in CS that players are being given erroneous information on which to base their expectations.

Sent on 18th, you got it on the 20th - can't fault that at all. If only they had told you this in the first place, then you would be praising their speed, not criticising their apparent deceit.

[chuchu59]

My cheque was received today.

Dated 18th November as was the letter that was sent with it.

This goes against the previous three 'sent' dates I was given and, more alarmingly different to the date Floyd told me it had been sent on PM only yesterday.

I hope it clears alright.

For me vinylweatherman has it right, the first withdrawal really does have to go smoothly if a casino expects a player to return. I seriously doubt I'll play here in future simply because CS and the rep on here appear to have been lying about the sent date of my cheque. It can't be that confusing for them to check the system and see what's what so I can only draw one conclusion.

Now that you have received your check, I doubt whether the CS reps were lying and it's just that they did not understand how to locate the date that the check was sent. Incompetence? Probably. Deceit? Dont think so.

BTW, were any one of the 3 dates mentioned to you the 18th and how far apart were they?

Also, what was the time frame taken for them to send payment to e-wallets like Neteller and MB. Anyone experienced this yet?