GoWild Casino?

[Floyd GoWild]

I totally agree with everything Vinylweatherman said (3 posts up)

If GoWild really want to start a 'revolution' and be the best online, meeting all those points would be your minimum requirement. It would be very nice if this could be achieved, but I seriously doubt that it will.

One other thing, having read though this whole thread not only made my eyes bleed, but also made me very thankful that I always wait a month or two before trying a new casino - they always seem to launch too early & be a bit shambolic. I don't have time for all that messing about.

KK

I am kind of like you to be honest... I prefer actions!
I hope That in the near time we will prove ourselves to you.
Until then

All the best
Floyd W.

[vinylweatherman]

Made my withdrawal on 7th now its 19th. They answer no emails and withdrawal status still "work in progress". Great service indeed

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

[Artico]

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

I am experienced with casino gaming -> I did send them ID documents already. Their live chat support send me test email which came through. Problem seems to be their the finance department. Hopefully Floyd gets this fixed.

[vinylweatherman]

I am experienced with casino gaming -> I did send them ID documents already. Their live chat support send me test email which came through. Problem seems to be their the finance department. Hopefully Floyd gets this fixed.

Let's hope so. This proves they were not answering your emails, rather than your ISP blocking them. 12 days to process a withdrawal is BAD for a Microgaming casino when all ID document requirements have been met.

At least you should have more choice in how you receive your winnings now that they have changed their processor, and added another that can credit back to cards.

If I were to make a withdrawal here, I would expect to be promptly asked for documents if necessary, have them reviewed in a timely manner, and if I had deposited through Neteller, would expect payment back to Neteller to be done without fuss, and within 24 hours of my withdrawal being "processed" by GoWild, I would expect to see it on my Neteller statement.

[sickdoctor]

So it is


Pity, I just emptied the entire contents of my Neteller account into Canbet

Now for this "bonus abuse" malarkey. I see no rules regarding playing styles, only the base WR and game weightings.

One "revolution" I do see with GoWild is that the T & C, with dates of last update, are pretty much thrown at you every time you enter the lobby. Far bette than the practice of hiding the smallprint in the website.

Seems at least 4 nations are on the hitlist, with 99x WR. Funny that, I thought winnings were being confiscated Surely it isn't fair to have BOTH rules, as to have even the slightest chance with a 99x WR one has to play the "strategy" for your opening bet that has been getting those Poles, Danes & Chinese into so much trouble.

Opening with a 200% bonus, and having ALL GAMES count was asking for trouble in the first place. Bonuses of this size should really be "slots only", with a CLEAR TERM that PROHIBITS play on non-slot games the SUB.

Having such limited deposit options probably saved your bacon, since it seems only three players got caught "abusing" the bonus. If you had all the common eWallets, it would have been nearer 300

Now, you want to be the FASTEST, well the benchmark was held by Casino Action, with INSTANT withdrawals back to Neteller. By this I mean I could withdraw, use the "instant payment" facility in banking, log off the casino, log straight into my Neteller, and there it was, sitting there

Next best are the likes of Club World and iNetBet, with payments within the hour during the working day, and before 9am Monday morning if over the weekend.

Membership of the GoWild FASTCASH program should at least equal this.


Some BRITISH players have posted that withdrawals cannot be paid back to DEBIT cards. This is poppycock!!!!!! Certainly for the UK, there should be no problem at all sending both deposits AND surplus winnings back through a DEBIT card (except a Maestro variant - Mastercard)

Withdrawals should also be possible to VISA CREDIT cards. My Barclaycard (VISA) can happily accept a full refund, deposits + winnings, so players who do not use a webwallet should have this option.

VERY FEW casinos charge fees for "normal" withdrawals, such as back to cards or wallets, or even cheques (except if a fast couriered cheque is requested). This is NOT the way to be "revolutionary" (charging a £1.50 fee as noted by one poster).

Since we have at least one ISP placing a block on your domain, it might be worth finding out why, as supposedly you are new, and your domain should NOT have any kind of black mark against it.

If your domain has been seriously tarnished, then there may be quite a few players who never receive a reply from you, and thus assume you have screwed them over. Maybe spammers have been spamming heavily from your domain, and thus have managed to get it blacklisted. It would be enough that they spoofed it, they would not need to actually hijack it.

I registered an account over a week ago, and have received nothing, normally by now a casino would have sent a welcome message, and another reminding me of the benefits of the first deposit offer. It is highly unusual to have received nothing at all. I also signed up for the newsletters, and nothing has arrived that looks like one. It MIGHT be that your domain really HAS been tarnished, and MY ISP has placed a block on it.

At least now there are reports of players receiving payments, and the cheque to a UK player seemed fast enough to be only a minor pain in the a** should my preferred method become unavailable.


FASTCASH - Since it requires a CREDIT CARD deposit, as well as a deposit from another means, I have to ask WHY MANY players make an effort to AVOID using CREDIT cards, as this then involves them in this thorny "faxback form" business. With an eWallet such as Neteller, only standard ID documents are needed, usually a Driving License and Utility bill.
For many, CREDIT cards are a disappearing option, and this INCLUDES here in the UK. I have seen my card issuers one by one issue "anti online gambling" updates to their terms of use, and these are just the VISA cards. Mastercard has NEVER worked for me, I have tried half a dozen, and NONE worked with an online casino.
I have even had occasional rejections from VISA DEBIT, and the only reliable method I use is Neteller (even THIS goes wrong sometimes).

Just got an email from manager, i asked what happen if i don't have a credit card at all, and they said as far as for the FAST CASHOUT program they take every case to himself and that i can request or be a part of it WITHOUT credit card deposit... also got a freebie

[vinylweatherman]

Just got an email from manager, i asked what happen if i don't have a credit card at all, and they said as far as for the FAST CASHOUT program they take every case to himself and that i can request or be a part of it WITHOUT credit card deposit... also got a freebie

Thanks,

This is well worth knowing that they have flexibility behind the scenes when it comes to players who do not have credit cards, or would rather not use them for gambling sites.
I don't expect much flexibility on the other points though, 30 days and ID documents verified + at least one cash-in. These provide history on the player, and are the only ways in which the casino can get to know their customer.

The other rule is that players must be "eligible for bonuses". This does not say they have to TAKE those bonuses, so players who just don't like bonus rules could still play and eventually take advantage of the FASTCASH program.

[daywalker]

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

I've got the same problem. Cash out requested 9th November.
They've told me my cheque has been sent out (they told me it had been sent on three different days so far, yes, I've asked enough) but the withdrawal still shows as work in progress today.

ID has been sent, live chat have confirmed it's been approved twice now.
Email has confirmed it's been approved.
I sent them an email with my docs on, never got a reply, sent them an email chasing the answer to whether my ID had been approved, they asked me if I had sent ID....

What troubles me is everytime I contact them, they initially tell me the withdrawal is 'being worked on'.
Then they always ask me if I've sent ID.
Then, miraculously, they say my cheque was sent on whatever date they now decide.

It's not stacking up nicely for me anyway.

[vinylweatherman]

I've got the same problem. Cash out requested 9th November.
They've told me my cheque has been sent out (they told me it had been sent on three different days so far, yes, I've asked enough) but the withdrawal still shows as work in progress today.

ID has been sent, live chat have confirmed it's been approved twice now.
Email has confirmed it's been approved.
I sent them an email with my docs on, never got a reply, sent them an email chasing the answer to whether my ID had been approved, they asked me if I had sent ID....

What troubles me is everytime I contact them, they initially tell me the withdrawal is 'being worked on'.
Then they always ask me if I've sent ID.
Then, miraculously, they say my cheque was sent on whatever date they now decide.

It's not stacking up nicely for me anyway.

This seems to show internal communications to be in one hell of a mess. All the correct information should be stored on the "back end" application, and CS should be able to relay consistent answers, even if they turn out to be incorrect.
You should have seen this cheque by now. I have had cheques from a few MG casinos, and they normally spend 3 days at most in the post. Take the latest date you were told, and add 3 clear WORKING days, and the next day should be when the cheque sits on your doormat when you get up & read the day's post.
Another UK player has already confirmed this timescale for receiving a cheque.

The "work in progress" message is a Microgaming problem. I have seen "work in progress" against withdrawals I have already received, and sometimes it can take up to 2 weeks for this to reflect in Cashcheck. It must have something to do with the casino and it's processor though, as this problem is very specific to certain casino groups, whereas others update cashcheck immediately once a withdrawal has been processed.

[Floyd GoWild]

This seems to show internal communications to be in one hell of a mess. All the correct information should be stored on the "back end" application, and CS should be able to relay consistent answers, even if they turn out to be incorrect.
You should have seen this cheque by now. I have had cheques from a few MG casinos, and they normally spend 3 days at most in the post. Take the latest date you were told, and add 3 clear WORKING days, and the next day should be when the cheque sits on your doormat when you get up & read the day's post.
Another UK player has already confirmed this timescale for receiving a cheque.

The "work in progress" message is a Microgaming problem. I have seen "work in progress" against withdrawals I have already received, and sometimes it can take up to 2 weeks for this to reflect in Cashcheck. It must have something to do with the casino and it's processor though, as this problem is very specific to certain casino groups, whereas others update cashcheck immediately once a withdrawal has been processed.

Hi all,

I cant help from reading your chat and feel mistreated, The fact that GoWild is working hard to set a higher standard that is no reason to judge us with that attitude. I am on to every issue at GoWild and all issues are being treated with haste and personal care. If a player was told that his withdrawal was sent then it was sent, I don't know why it tells otherwise in the Casino software and it will be checked deeply. We had about 100,000 Dollars sent already and we process more cash ins every day. If someone has an issue with us why not contacting online support? I am watching and reading most of the chats For my belief that Good service and good marketing is all about the players and yet all issues Were solved in the best way possible to the player.
Of course that a person who have been accused with bonus abuse will not be happy I have no doubt about it BUT PLEASE REMEMBER that
Bonus abusers are the reason why casinos have tones of restrictions, limitations and all the things that makes it harder for real casino players to enjoy their time playing a casino.
I am happy that a player win money and it is good for GoWild as a casino! Hand in hand we are not here for people who seek employment Just for casino players who enjoy our services and doing it for their own pleasure (and those Great player do WIN A LOT OF MONEY).

Glad to be a part of this forum

Floyd W.

[daywalker]

Hi all,

If someone has an issue with us why not contacting online support? I am watching and reading most of the chats For my belief that Good service and good marketing is all about the players and yet all issues Were solved in the best way possible to the player.

Glad to be a part of this forum

Floyd W.

I have contacted online support a number of times and, as I've already said, they've told me my cheque has been sent on three different days now.
It's still not here and my cashout was requested 9th November.
ID has been sent but everytime I go on chat I keep being asked if I've sent it, well anyway, I'm repeating myself, it's all in my post #177

I'm just curious to know why I was told the cheque was sent on three different days, somenone was obviously not being straight with me and this is the people at online chat who you're askign us to contact!

Sent you a PM anyway.