GoWild Casino?

[wobble33]

guys

i getting a bit worried too here..i noticed i never recieved any welcome e-mail off go west. they sent an e mail the finance dep yesterday, they said it was the 2nd e mail they sent for documents. i never recieved the first one! i withdrew via credit card "£1.50 fee" because when i went to use debit card for withdrawl, "what i depsoited with", it wouldnt let me withdraw to debit card! my deposit has came out no problem and its pro cyber that took the deposit, but getting to be a bit of a pain to actually recieve my winnings here! been over a week now.

[Floyd GoWild]

Great to see you all

Just wanted to drop by and say hi to everyone as people told me so much about this forum.

I know that not all the posts about GoWild are positive though I know that you cannot have everyone at your side.

If anyone want to ask me anything I will be happy to try to be helpful and Thank you all

[Vegasbum]

Floyd

When are you going to have Instadebit and UseMyBank as deposit options?

It lists them on your homepage but when I log into banking they are not an option

[Shocked]

Just to say that I had some email correspondence with the Go Wild finance department (person?) and have been told that the cheque is on the way. Obviously that's worth the paper its not written on, but hopefully it'll reassure some that progress has been made.

Thank you Floyd for popping on here - there may be some difficult questions for you to answer, but your presence will help calm some people's concerns.

[Pinababy69]

Hi Floyd, thank you for signing up here, and welcome to the forum.

Could you possibly answer these questions?

1. Why is no one receiving any replies from the finance department regarding their withdrawals?

2. Why isn't anyone receiving a confirmation from finance that their security documents have been received? And why can't support tell if these documents have been received? This is important, as this is very sensitive info, and shouldn't ever fall into the wrong hands.

3. How long does a bank wire take? One support rep says 3-4 days, another says up to 10 days.

4. Why can't support flush withdrawals? Players don't like having their cashouts sitting in pending for extended periods....reversible.

5. Why hasn't anyone actually received their withdrawal yet? One poster above says it's been over a week now.

Thanks again Floyd.

[chele]

Hi floyd,

I tried to make a deposit over the past 3 days, two using my netspend card and one using quicktender, I was told by live chat that you are working on the situation.. I was wondering if those two options will be available soon?

[kassiap]

Hi all,

I was really hoping i to would not have a problem with this casino as i really do enjoy there pleasant customer support.As this is not a complaint thread and just a sort of heads up thread i will let you all know of my expeience tonight with this casino.I really do hope i will be posting again very soon to say this was taken care of.


Below is the nice convo i had with support.

the base of this is i won 1700$ and went to withdraw and unlike you guys i could not even get past the withdraw screen without getting a messgae saying "error " "contact support or try again later"

I do not have any bonus balance or anything.I have my screenshots of all wins and balances, so i guess i just sit and wait.Hope it all works out .





You are now chatting with 'Jenavive'

you: i would like to know why it tells me error when i try to withdraw

Jenavive: Hello

you: account number ###########

Jenavive: I will check it for you

Jenavive:

Jenavive: My name is Jenavive

you: you are really having a lot of problems with withdraws

you: i have 1731.90$ and no bonus ,what is going on???

Jenavive: Thank you for bringing the problem to mine attention

Jenavive: What was the method of withdrawal you have chosen

you: does not go that far,it just says error contact support

you: i was hoping on posting good things at my forum and not stuff like this.I was really really impressed with your operation until now

you: i hope this is just a minor problem

Jenavive: I would be upset if that happened to me

you: you and me both,you really have started with a bang.Maybe a little over whelmed with your birage of customers

Jenavive: I can assure you that this will be set soon as possible

Jenavive: I have contacted our finance department

Jenavive: They will get right to it

Jenavive: we are really doing our best

Jenavive: Still we are new

Jenavive:

you: that is great ,but i wonder why i cannot withdraw .it takes my withdraw amount ,then goes to the next screen and then the tird screen says error

you: I understand you are doing your best but this is really un acceptable.You take my money willingly and then when i do win i cannot even withdraw.That is not acceptable whether you are new or old

Jenavive: We are not trying to steal your money

you: WHat do you have my withdraw method as ? and why can i not change it to bank wire?

Jenavive: We are really not familiar with this kind of an error

you: i never said you were .Lets not use the word steal

Jenavive: Sorry

Jenavive: If you could please print screen that error you are receiving

Jenavive: So I can send it to our guys to check it out

Jenavive: Our email is support@gowildcasino.com

you: i already know that your support has not been answering there emails

Jenavive: Please be assured that we will answer as soon as posible

Jenavive: I would really love to solve this problem for you

you: i know the problem is that i have deposited by credit card and you cannot pay back to my credit card in canada.Your system obviously has it as withdraw back to my card which i no it cannot.My concern is that i have no where i can change my preffered mehod of with draw like at every other microgaming casino

Jenavive: I hope that we will solve this issue tomorrow

you: always tomorrow in casino land

Jenavive: It should be solved tomorrow

you: i will send the screen shot and i will also be copying this transcript in case i need it in the future

Jenavive: Thank you very much


So that is my experience.Once again i really love there support.I just think i need to bring my thoughts and experiences to the table as well.Hope we can stop other people going through these headaches.

[kassiap]

I would also like to follow up by saying i really do like their great customer service and how well they try and fix any problems you might have.

I am posting this problem in hopes that they can correct these small glitches before they get to big

I mean c'mon this great service and they also make you feel like they appreciate YOUR business.There are many casino's that could follow up in their footsteps

Now once they get through the withdraw problems................We can alll love them

[Nifty29]

Thanks for the post Kassiap

Well the LIVE CHAT customer service is very polite - no doubt - but they provide almost ZERO information, especially about deposits/withdrawals (which is what most people contact CS about along with bonuses).

Added to this, they DONT respond to emails.

And thats just for starters....

There is no point having great live chat reps if they cant DO anything, TELL you anything, or RESOLVE anything. Im sure they are nice people, but at the end of the day it aint worth a box'o'beans if they cant do what you need them to do.

IF the casino is being swamped with emails, how about an autoresponder to apologise and give a timeframe for replies? Although, given I sent my first email on Nov 13th, and still havent had a reply, they may not want to provide an estimate

As for appreciating my business - how about a welcome email? Or a withdrawal confirmation email stating timeframes and what documents are required? Or how about this one:

ANSWER MY EMAILS!!!!!!!

I would also like to follow up by saying i really do like their great customer service and how well they try and fix any problems you might have.

I am posting this problem in hopes that they can correct these small glitches before they get to big

I mean c'mon this great service and they also make you feel like they appreciate YOUR business.There are many casino's that could follow up in their footsteps

Now once they get through the withdraw problems................We can alll love them

[kassiap]

OK

I admit it


I just want to get paid

I ended up at $2300.00 tonight

That is 1000$ more than i have ever won in my life.I am just a small time player,it just figures it is at a casino that is having withdraw problems