All Star Slots Casino

[All Star Slots]

Hello silcnlayc,

You might want to consider finding other options of payment/deposits because a wire transfer shouldn't take anywhere near 10 days to process..and if thats all you have for players options, your casino will be mighty lean on players IMO...here's a tip:I know the casino won't wait 10 days to receive the players funds to play on now will they? So why should a player have to wait this long to get their withdrawal??

Whenever a player requests a withdrawal for the first time, we ask for them to return a completed fax-back form and varying forms of proof of identification as an account holder's security is a serious issue. Once these have been received, they then need to be authorised via our security department. Once they are certain that this is a genuine request from a legitimate player then the withdrawal is authorised and the payments department can pay the player via the requested method. The next time the player requests a withdrawal via the same method, they will not need to submit any forms of identification therefore the process is much quicker. The 10 days stated is an indication of the maximum time it would take to process a first time WireTransfer withdrawal and is certainly not an indication of the minimum time it would take.

I will check back in a few months myself because I personally do not like the setup offered now to a player such as myself...24-48 hours should be the MAX wait period for any withdrawal to a player at ANY casino if you want them coming back..

Once a completed security check on the player’s documents are authorised, a withdrawal would be more in line with your 24-48 hour preference. Please note that All Star Slots also offers a variety of other methods to deposit and withdrawal with to suit your needs, and is constantly looking to expand the options available to you.

I hope this a satisfactory answer and I am happy to answer any more questions you may have.

Denny
All Star Slots

[RobWin]

Hello silcnlayc,



Whenever a player requests a withdrawal for the first time, we ask for them to return a completed fax-back form and varying forms of proof of identification as an account holder's security is a serious issue. Once these have been received, they then need to be authorised via our security department. Once they are certain that this is a genuine request from a legitimate player then the withdrawal is authorised and the payments department can pay the player via the requested method. The next time the player requests a withdrawal via the same method, they will not need to submit any forms of identification therefore the process is much quicker. The 10 days stated is an indication of the maximum time it would take to process a first time WireTransfer withdrawal and is certainly not an indication of the minimum time it would take.



Once a completed security check on the player’s documents are authorised, a withdrawal would be more in line with your 24-48 hour preference. Please note that All Star Slots also offers a variety of other methods to deposit and withdrawal with to suit your needs, and is constantly looking to expand the options available to you.

I hope this a satisfactory answer and I am happy to answer any more questions you may have.

Denny
All Star Slots

Hello and welcome to the forum Denny, I did in fact receive this email early this morning at 1:01am est., stating that....

Your withdrawal request for 535.0 USD using WIRE_TRANSFER has passed our security checks, has been approved and is now waiting final payment processing.

We will notify you as soon as the payment has left our account.

I have not yet though been notified that the payment has since left your account but hopefully soon I will. Today would be nice too...

Although I would have rather had my withdrawal processed back to my Quicktender account since I would have most likely already had the funds deposited in there by now I was not offered this option since I had never made a deposit to your casino using my QT account. I had used one of my credit cards to deposit with.

I didn't really understand this fact either since QT is a preferred web wallet, it looks to me like I could have just given you guys my QT account number and you could have just simply processed my withdrawal back to it no matter whether I had ever used it to make a deposit with here or not as I have also done this at several other casinos in the past....this may be something you can check into please.

It is also nice to hear that the wagering requirement was only attached to the bonus I received and not both the deposit and bonus...again welcome to the forum !!

Rob

[silcnlayc]

Well, I went back on my word and decided to deposit a few dollars...and just play a little...I should have stuck to my guns and am very angry with myself for not listening to that "little" bird talking to me...telling me DON"T DO IT...over and over again!

I registered a real account, made my deposit..they took my money....then went into play in real mode and BAM.....got locked out and this is all I get now that they have my money! I sent an email and they say they will "get" to me within 24 hours...I didn't even ask for a bonus and still got locked out...

Geezes....guys...hello??? anyone home??? Either give me my money back or let me in..you can't have it both ways, ya know?!!! And 24 hours for something this SERIOUS? I don't think so.....great way to make a good impression...for new players..taking the money and running!

[silcnlayc]

Finally got in...they were kind enough to give me a bonus since I didn't ask them not to even though I couldn't get in at first....

I guess they knew I would need that bonus to hit this......on my free spins at 2 bucks a pop.....

Robwin...You must have had a horshoe where the sun don't shine to be able to make your wagering requirements AND withdraw to boot.... after a session such as mine...I guess I had the boot in the rear.....

[RobWin]

Finally got in...they were kind enough to give me a bonus since I didn't ask them not to even though I couldn't get in at first....

I guess they knew I would need that bonus to hit this......on my free spins at 2 bucks a pop.....

Robwin...You must have had a horshoe where the sun don't shine to be able to make your wagering requirements AND withdraw to boot.... after a session such as mine...I guess I had the boot in the rear.....

I also had some of those low hits too Sil, but like you said I was lucky at the time...I couldn't get too much to hit on that slot you are playing there either...

[max1mike]

Whenever a player requests a withdrawal for the first time, we ask for them to return a completed fax-back form and varying forms of proof of identification as an account holder's security is a serious issue.

kills me that EVERY casino wants docs for a withdrawl, as "an account holder's security" is so important.

lets just say i was shady and underhanded, i stole my wifes credit card and make lots of deposits...no docs needed to prove i'm her correct?, but if i wanted to withdraw, i need to send docs to protect who exactly?

[Jasminebed]

kills me that EVERY casino wants docs for a withdrawl, as "an account holder's security" is so important.

lets just say i was shady and underhanded, i stole my wifes credit card and make lots of deposits...no docs needed to prove i'm her correct?, but if i wanted to withdraw, i need to send docs to protect who exactly?

Mike, they would send payment to her, and she might even forgive you if the win was large enough, or leave you if it was massive

[Wizardgaming]

Hi SierraDawn,

To update you on the uninstall issue.

There was a bug with the old uninstaller (that would manifest in Vista, under certain circumstances) that has
since been fixed. New installs of the software will contain this fix.

People that installed from a version prior to this fix can update the uninstaller by installing "over" their existing installation - by Downloading the casino and re-running it.

Gold Rock and All Star are completely separately owned casinos. Each are independently owned, and are not owned by Wizard Gaming.

I will post an update on the Gold Rock payment method question you posed on their thread to keep things a little organized.

[Wizardgaming]

Changing EXISTING games can lead to problems. These are not of a technical nature, but of trust. When casinos change games to suit requirements, even at the request of players, it shows that the software allows for the tampering of games. Players only have the work of the casino that they will actually be told a game has changed. Changing games, followed by a number of players losing their shirts at the casino, swiftly leads to accusations that the RTP has been reduced, having been higher as an initial lure.
If you think this does not happen, come over to the mainland. It happens with Fruit Machines all the time. New ones are set to a higher RTP to get players interested, once players are familiar with the game, and are playing, the RTP is reduced, often as low as 70%, but players are never told, and it can be pretty damn hard to notice (unless you are one of those "pro players" with a "refill key" ).

Appreciate your thoughts on this.

There does however seem to be a number of players that do specifically want some games with higher levels of variance and some more free-spin with wild-multipliers.

We want to be responsive to that, so we will change a number of games to meet these player requests.

I will be direct about saying which games we changed and which will have different variance levels.

This will let players that want more variance know which games to play.

I can see how some players might perceive a change to an old game as having a hidden agenda behind it, but hopefully with the directness that we will handle the issue players will trust that our motivation is as I say it will be and is not with another purpose in mind.

Of course, when we do increase the variances on certain games, that will lead to bigger wins on those games, and thus less frequent wins, so that must be kept in mind the first time those games are played after we make the changes I mention.

[Wizardgaming]

But they are that once you play one or two of them, the bonus rounds are the same, and many do not have any bonus/free spins at all...so that makes them become dull and uninteresting once you know what a small payout it is and what it takes to hit the bonus. No anticipation for a "big" hit or the thrill of the hunt for the free spins/bonus rounds....just ...blah.....

I am amzed and disappointed on the amount you win for 5 oak on some of them..it is less than the bet!!! Not worth the time or money to play for real at all IMO, even if you did do good Robwin! That had to take you HOURS to win...

Just one question, did you get that"thrill" on any one of those games (that big hit kinda thrill on one spin?)

As one singer sang...the thrill is gone baby~~~~

Have heard that song, yes.

Different and more complicated bonus rounds are in development.

We will be coming up with games that have more variance and more free spins with wild multipliers to give higher payouts on wins.

As RobWin has found though, even the current slots will let you win big!

There are a lot of things we want to do with our slots and we will look forward to introducing them to everyone when we release them.