
Originally Posted by
Shocked
Four out of six were £0 cards, one £5 and one £10.
Had to contact them twice. The slot has been awful as well (one out of seven days I was 'up')...in fact all their slots have been terrible this week and I'm tempted to throw in the towel with them (and
MG generally).
I gave up in the Spring, but it seems that half a year later they are STILL making a mess of the scratchcard issuing.
CS may be polite (if they reply), but they can do little about the scratchcard problems because they have to contact their outsourced provider. On one occasion, Ladbrokes CS told me that their provider had not replied in THREE DAYS, which is why my problem had sat unresolved for days on end. This leads to a pile-up of scratchcards, and this sometimes leads to problems crediting all the wins when you play more than one in a day.
After over a year of this, can't they see this is never going to run smoothly while they have such a complex chain involved in this promo. They should bring it all in house, and have a simple way of issuing, and crediting, the scratchcards.
Perhaps they could buy the Casino Action "wheel of cash" software from the liquidators, it worked more or less in the same way, but it credited instantly, and when it failed, CS could simply reset it, or even push the award through manually.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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