Worst of all is this "cloak and dagger" bullshit, trying to make out the player has done something "fraudulent" and saying they cannot reveal why they suddenly find their coin size reduced, and bonuses denied. They make things worse still by seeking to "criminalize" the player by still sending out the mailers, and showing offers in the cashier, but having these denied for "reasons". It is a bit like when a child questions a parent, and is told "because....." as they are expected to obey without fuss. Perhaps Rival prefer players with the mental capacity of "children" who will play and play without showing "responsibility", but need to get rid of "adult" players who play well, and cash out after a decent streak rather than losing it all back.
This further reveals that this "central database" is far more sinister than we were lead to believe. It was supposed to be for identification of "bonus abusers", and to prevent them from hitting all the Rival casinos. Now, it seems it is set to log merely lucky WINNERS, who play within "the spirit of the offers", yet have a lucky streak followed by the good sense to cash out.
Superior seem to have broken ranks, realising that "luck" is just that, and a lucky player, enticed back, is likely to have more LOSING streaks than winning ones. They seem to be happy to reveal that this is an overall Rival policy targeted at winners and good players, and nothing to do with the sins of fraud or "bonus abuse". Slot O Cash are the ONLY independent Rival, all the rest are one big group, just as Jackpot Factory are the overall operators of their five casinos. All these "new" Rivals springing up seem to be "white labels" of Rival Central, and information is shared between them all. Likely to confuse players, who may well have over a DOZEN accounts with what is really only ONE operator, so they may indeed view as "to be got rid of" a player who opens accounts at a large number of "new" Rival casinos, and plays with promotions in most or all of them.
Rival need not bother refusing to offer explanations, as over the last year this "secret policy" has become clearer, and any player reading this, and other, threads about Rival bans will have a good idea what they got banned for.
Other casinos also bonus ban players for simply being lucky, rather than playing "perfectly" to maximise each and every bonus offered, and never playing without one. Rival seem to have gone to an extreme, with cashins of relatively small amounts seem enough to trigger these bans, whereas other casinos wait for larger, and more consistent performance, before bonus banning players, and they do it better, the offers just don't come.
The simple answer is to uninstall all the Rivals except Superior and Slot O Cash, and any player who finds their bonuses have stopped working should immediately assume they are banned for "winning" at ALL their Rival accounts except these two, rather than wasting their time with support, who will simply lead them round in circles. (A bit like Casino Rewards behave really).
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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Originally Posted by Pocketdiggers77
I love the "nearly" perfect remark. I guess you'd get a total ban from the casino if you played perfectly? 
That'll just leave the FUN games of Craps, Roulette, Keno and Slots.....ya know, those that have a huge HA.
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