RIVAL you are REALLY starting to P ME OFF!!!

[AudiManinBoro]

You are right AMB, that's no excuse. However, from experience, more than 95% of the reps dont know what they are talking about re their products within this industry. Imagine a well-known MG rep not knowing the difference between Tomb Raider and Tomb Raider 2 or an RTG rep not knowing what house rules are with regard to table games like Baccarat and Paigow Poker. The truth is the casinos except for a few simply hire someone of average ability and scant knowledge of online gaming just to indicate that there is customer support. Expectations can still be high but I doubt whether this will change anytime soon with a dwindling customer base resulting in inevitable cost-cutting.

BTW, where is RobRival. He should be the one to answer these.

Again though Chuchu, this is the only industry you could get away with behaviour of this sort. And lets be fair some reps in this industry ARE knowledgable about their products whether it be slots or table games. I would bet pound to a pinch of steak Enzo knows his products inside out..... as he should. If you cant help yourself how can you ever help your customers?

[AudiManinBoro]

The webmasters probably just cut & pasted them straight from the Rules screen.
Many webmasters (probably most actually) are not players like I am, and have probably never played any slots!

Re Reps; Chuchu has pretty much summed it up. Let's face it, there should be no real reason why they should need to know the rules of every game.
I personally also think it is unreasonable to expect the casino operator to check that the software company hasn't screwed up.
I know some of you wont agree with my opinion, but as far as I am concerned the buck quite definitely stops at Rival's door. They are rushing to get out as many new games as quickly as they can, and in the process they are cutting corners & getting sloppy.
They need a bloody good kick up the ass, and if they came anywhere near me I would give them it!

My 2c.

Hmm your right kk i dont agree with you (except that they need a kick up the ass) lol. Rival are just the makers, you are NOT their customer, you ARE the customer of whichever casino you play at and ultimately the ball rests in their court. Rival are getting sloppy and they are cutting corners but it is not OUR responsibility to fix or change this, it SHOULD be the casino licensees who are after all THEIR customers. Im tired of people and casinos passing the buck and blaming everything on an out of the way company like mg or rival who i have NEVER had communication with and never will, and i daresay neither have many people on this forum. MY point of communication is with the casinos i choose to spend my money at, and if i have a problem i expect THEM to fix it, not mg or rival. There is far too much passing the buck in this industry.

[Rusty]

I'm not disagreeing with any of that, except "I think it is now clear they intend to do nothing for all the players that were misled and intend to ignore this until it goes away."
The players weren't misled.
With all due respect, no one seemed to have picked up the fact that the rules said they were no-lose free spins (when in fact they weren't) until I posted about it by starting this thread.

If any of the players who are bitching now had read the rules before they played it would have been them who started this thread, and not me.

I hope you understand where I'm coming from?

Yes, I do agree the players should be compensated by the casino, who in turn should claim their damages from Rival.
As I have said over and over again, I love Rival software (as a player) but I am extremely frustrated (beyond words) at how sloppy they have become.
Time after time they shoot themselves in the foot with a 12 gauge shotgun when just 10 minutes of checking could prevent these totally moronic screw-ups.

Of course I understand where you are coming from and it is a valid point but Casinomeister is just One planet in the gambling Universe and the players that post here are not the only players to play there.
The logic of your posts suggests that if you had not posted the problem would not exist at all.
Who is to say who read the paytable and who did not, not everyone has a voice or sees fit to air their frustrations on a public board and the fact remains the paytable was misleading.
By the way have absolute slots thanked you for your diligence yet?

[1819]

i dont know if anyone else had this experience but the gf tried that ultraman robot slot with a free chip and the game worked perfectly. i remember comenting on how it was like the travelbug game. it did work. during the bonus the first reel was all wild and every spin won. i did not pay any mind to how much was won and dont know if it works sometimes and doesnt others. we have not played since the one time.

[absoluteslots]

Hi there,

I'd like to introduce myself to everyone, my name is Kat and I'm a representative of Absolute Slots, just launched this September.

I've been trying to resolve an issue with the rules of one of our games, kindly brought to my attention by some forum members a couple of days ago, and am happy to report it's now been fixed.

Goldenman - help rules stated Can't Lose free spin
Rival (our software provider) said that the "Can't Lose" description wasn't showing in any of the games up until the week of Sept 5th, which was the day of our launch. They fixed the problem, but the fix inadvertently caused another problem which affected the help files of our two exclusive games, Goldenman and Jenny Nevada, describing Can't Lose spins where there were none.

Rival yesterday confirmed to me that this issue was fixed.

I took the opportunity to read through this entire thread yesterday, and also found mention of a payout discrepancy problem on Jenny Nevada - with the Free Spins apparently paying out at 3x instead of the 4x detailed on the paytable and the help file.

Rival got back to me on this too, and confirmed that the game was functioning perfectly, paying out 4x on free spins as it should, but one of the elements on the paytable graphic was showing the incorrect 3x payout figure instead of 4x payout. The Game Help rules were fine, and the paytable graphic was confirmed as fixed yesterday by Rival.

The payouts on Goldenman and Jenny Nevada have always been correct.

I'd like to thank you for bringing this to our attention, and please accept our apologies for the confusion caused with the mix up in help files. If anybody feels they have been hard done by please PM me and I'll see what I can do.

Moving forward, I'm happy to answer any general questions about Absolute Slots that you might have. And if you should notice any other discrepancies, please let me know. Someone mentioned earlier in this thread that they'd be glad to give all the games a thorough pre-testing - we might just take you up on that!

Thanks,

Kat

[RobWin]

Hi there,

I'd like to introduce myself to everyone, my name is Kat and I'm a representative of Absolute Slots, just launched this September.

I've been trying to resolve an issue with the rules of one of our games, kindly brought to my attention by some forum members a couple of days ago, and am happy to report it's now been fixed.

Goldenman - help rules stated Can't Lose free spin
Rival (our software provider) said that the "Can't Lose" description wasn't showing in any of the games up until the week of Sept 5th, which was the day of our launch. They fixed the problem, but the fix inadvertently caused another problem which affected the help files of our two exclusive games, Goldenman and Jenny Nevada, describing Can't Lose spins where there were none.

Rival yesterday confirmed to me that this issue was fixed.

I took the opportunity to read through this entire thread yesterday, and also found mention of a payout discrepancy problem on Jenny Nevada - with the Free Spins apparently paying out at 3x instead of the 4x detailed on the paytable and the help file.

Rival got back to me on this too, and confirmed that the game was functioning perfectly, paying out 4x on free spins as it should, but one of the elements on the paytable graphic was showing the incorrect 3x payout figure instead of 4x payout. The Game Help rules were fine, and the paytable graphic was confirmed as fixed yesterday by Rival.

The payouts on Goldenman and Jenny Nevada have always been correct.

I'd like to thank you for bringing this to our attention, and please accept our apologies for the confusion caused with the mix up in help files. If anybody feels they have been hard done by please PM me and I'll see what I can do.

Moving forward, I'm happy to answer any general questions about Absolute Slots that you might have. And if you should notice any other discrepancies, please let me know. Someone mentioned earlier in this thread that they'd be glad to give all the games a thorough pre-testing - we might just take you up on that!

Thanks,

Kat

Thanks for posting here in this thread Kat, and as you already know I have already private messaged you about four times now back and forth regarding this issue and bringing it to your attention, so for Absolute Slots to make this issue right by me I would be happy to accept a $100.00 NO Wager Requirement, no strings attached bonus added into my gaming account there and I will remain a loyal customer...you see I am not that hard to please...

That would be a 50/50 chance Win/Win situation, that it would not cost you guys anything to keep a loyal customer depositing there in the future...

[chuchu59]

Well, I tried the Goldenman game in fun mode just now and the cant lose mode certainly wasnt functioning in the free spins.

[Rusty]

Hi there,

I'd like to introduce myself to everyone, my name is Kat and I'm a representative of Absolute Slots, just launched this September.

I've been trying to resolve an issue with the rules of one of our games, kindly brought to my attention by some forum members a couple of days ago, and am happy to report it's now been fixed.

Goldenman - help rules stated Can't Lose free spin
Rival (our software provider) said that the "Can't Lose" description wasn't showing in any of the games up until the week of Sept 5th, which was the day of our launch. They fixed the problem, but the fix inadvertently caused another problem which affected the help files of our two exclusive games, Goldenman and Jenny Nevada, describing Can't Lose spins where there were none.

Rival yesterday confirmed to me that this issue was fixed.

I took the opportunity to read through this entire thread yesterday, and also found mention of a payout discrepancy problem on Jenny Nevada - with the Free Spins apparently paying out at 3x instead of the 4x detailed on the paytable and the help file.

Rival got back to me on this too, and confirmed that the game was functioning perfectly, paying out 4x on free spins as it should, but one of the elements on the paytable graphic was showing the incorrect 3x payout figure instead of 4x payout. The Game Help rules were fine, and the paytable graphic was confirmed as fixed yesterday by Rival.

The payouts on Goldenman and Jenny Nevada have always been correct.

I'd like to thank you for bringing this to our attention, and please accept our apologies for the confusion caused with the mix up in help files. If anybody feels they have been hard done by please PM me and I'll see what I can do.

Moving forward, I'm happy to answer any general questions about Absolute Slots that you might have. And if you should notice any other discrepancies, please let me know. Someone mentioned earlier in this thread that they'd be glad to give all the games a thorough pre-testing - we might just take you up on that!

Thanks,

Kat

Of course if the game was not functioning properly we would have no way of knowing as it could just be put down to the rules being incorrect and that is why it is so important the game follows the rules.
How can players trust a game that does not follow its own rules?
Hope you do what is right for those affected and good luck in the future.

[silcnlayc]

so for Absolute Slots to make this issue right by me I would be happy to accept a $100.00 NO Wager Requirement, no strings attached bonus added into my gaming account

Same goes for me here...

[chuchu59]

Thanks for posting here in this thread Kat, and as you already know I have already private messaged you about four times now back and forth regarding this issue and bringing it to your attention, so for Absolute Slots to make this issue right by me I would be happy to accept a $100.00 NO Wager Requirement, no strings attached bonus added into my gaming account there and I will remain a loyal customer...you see I am not that hard to please...

That would be a 50/50 chance Win/Win situation, that it would not cost you guys anything to keep a loyal customer depositing there in the future...

Haha! I will settle for $50 with a 4x WR on slots.

If the casino is serious in making amends a rather simple way would be to compensate each free spin with the cost of the spin and place it in the player's account. Say if the player had 30 free spins at $1 per spin the casino should reimburse him with $30.