Jackpot Factory not paying =(

[Dharris27]

I made a withdrawal with jackpot factory way back in February of 07 for 1000 dollars. I still have not received a dime of that, every time I call I get the same run around saying that the money is held up by a bank and that they have no way of paying me my withdrawal. Months upon months pass by with out a single email updating me of the status of my withdrawal. Has anyone else had or been having this problem with this casino?? I have tried searching the web for answers but I haven't found much. Are my winnings lost forever????

[vinylweatherman]

I made a withdrawal with jackpot factory way back in February of 07 for 1000 dollars. I still have not received a dime of that, every time I call I get the same run around saying that the money is held up by a bank and that they have no way of paying me my withdrawal. Months upon months pass by with out a single email updating me of the status of my withdrawal. Has anyone else had or been having this problem with this casino?? I have tried searching the web for answers but I haven't found much. Are my winnings lost forever????

You should proceed directly to the PAB stage. Jackpot Factory did have a huge problem around that time, and it took some months to sort out the mess. It seems that NOT being a member here till now has lead to you being excluded from their best efforts in sorting this out. Often, a comment is made along the lines "what about all those players who don't know about this forum....." when it comes to such problems being sorted out.

Since Jackpot Factory are actively accepting US players even now, they should have been addressing this issue. Clearly, when this length of time has passed, it is simply not good enough for them to continue to take the view that it will "sort itself out given time" which they seem to have done. They tried this approach back in Feb 07, and it got them through to the summer, but then our patience began to wear thin, and they are SUPPOSED to have long since sorted this episode out.

A PAB (Pitch A Bitch - links to the left), will allow a proper investigation with your personal account details with the casino at a higher level than the CS that seem to be repeating the same excuse over and over again.
It is very hard to make payments to US players, and you may have to accept payment by an inconvenient method, maybe by Quicktender, and it may be problematic getting the money back into your bank.

[catrina m]

I have been playing there regularly and have been paid several times, usually within a day or 2 after a flush.

I have found the customer support to be 100% better recently

I also use Quicktender, they have my money transferred quickly

I have been there a couple of years, didn't play for about 8 months or so, on my first cashout after the break I had to resend documents but after that it has been smooth.

By the way, feb. 07

Thats a year and a half ago.

The jackpot rep here is Emma and she has been most helpful to me, try sending her a PM.

[GGW Laurie]

I made a withdrawal with jackpot factory way back in February of 07 for 1000 dollars. I still have not received a dime of that, every time I call I get the same run around saying that the money is held up by a bank and that they have no way of paying me my withdrawal. Months upon months pass by with out a single email updating me of the status of my withdrawal. Has anyone else had or been having this problem with this casino?? I have tried searching the web for answers but I haven't found much. Are my winnings lost forever????

have you gave a p.m.to the rep on here? i have a hard time with the fact that they are not emailing or paying, vinyl is right, you need to p.a.b and this should be sorted out for you, yes they did have problems in the past but they do not now, so please p.m the rep on here and have maxd take a look at it for you, this doesnt look good at all..........emma is great at responding, so this is why i have a hard time with this.......laurie

[GemG7]

They are paying. I've cashed out close to 8K in the last couple of weeks and received all funds.

[Dharris27]

Thank you for everyones help with this issue I'm having, I wish I would have known about this website sooner. I have just been calling and emailing but I get the same answers and the same automatic replies every time. I have been in contact with David Brickman at Jackpot Factory but he hasn't been much help either, he gives me the same run around.
I just PAB, so we will see how that goes.

Thanks again, I will keep you posted.

[vinylweatherman]

Thank you for everyones help with this issue I'm having, I wish I would have known about this website sooner. I have just been calling and emailing but I get the same answers and the same automatic replies every time. I have been in contact with David Brickman at Jackpot Factory but he hasn't been much help either, he gives me the same run around.
I just PAB, so we will see how that goes.

Thanks again, I will keep you posted.

You are already at a high level with him, he was in the firing line when this problem erupted, and gave assurances that all players caught up would be paid, but it would take time. It has long since been "time", and it is about time this circular run-around stopped. If they cannot pay SOME US players at all, then they had better stop pretending it is now "business as usual" with the rest of them. The nature of these problems with US players is that they can come along at any time, and with little or no warning. US players are relying on the bond of trust that despite these dificulties, Jackpot Factory will find a new way to make payments. Since they are currently paying out smoothly, they HAVE found a way to do this, and should be using it to ensure players that got caught in the various backlogs get paid.

If they are simply giving "stalling" replies, this is wrong, they should be looking at ways to move this forward, and it really should NOT take publicity on this forum to make them sit up & take notice. They must be judged on how they have dealt with this player between Feb 07 and now (Aug 08), as well as what they are "suddenly able to do" now that this case has been exposed to the harsh glare of publicity. Whatever they say can be done now, should have been done way back last Summer between this player and Jackpot Factory.

[me_and_ed]

If everything is on the up and up you should get paid in short order, seems that reputable or accredited casino's all of a sudden pay when negs are posted here.

[RobWin]

Dharris, here is a post from David Brickman where he did in fact answer some tough questions and you will notice that he states in the post that players will get paid within 30 days, but it does appear that you have been passed over regarding his previous statement...anyway here is the post and thread...

http://www.casinomeister.com/forums/...tml#post225142

[suzecat]

I made a withdrawal with jackpot factory way back in February of 07 for 1000 dollars. I still have not received a dime of that, every time I call I get the same run around saying that the money is held up by a bank and that they have no way of paying me my withdrawal. Months upon months pass by with out a single email updating me of the status of my withdrawal. Has anyone else had or been having this problem with this casino?? I have tried searching the web for answers but I haven't found much. Are my winnings lost forever????

Truly sorry to hear of your trouble Dharris27, and welcome to the forum BTW!

Have JF ever given any reason for nonpayment, other than they are having trouble facilitating it to you? I mean this has been going on since Feb 2007? Seems payment could have been made in that amount of time.............

A PAB to maxd will surely clear this up quickly. Good luck to you.