Jackpot Factory not paying =(

[jetset]

Or go to the eCOGRA.org website and lodge an online dispute - JF is an accredited casino with this organisation and will therefore be quickly responsive to enquiries from the FGA.

[catrina m]

I withdrew thursday the 28th

It was in my QT account this afternoon.

They are 100% as far as I am concerned.

It's hard to win it, it shouldn't be hard to collect it!

[Dharris27]

I agree Catrina, I just don't understand how they can hold money, my fair winnings for so long. Even if it is true and the bank put a hold on my withdrawal, that is in no way my fault and there for a should not have to suffer. They should just go ahead and pay me and when the bank removes the hold then they will get that money back, why should I have to wait? It is so ridiculous! I have no choice but to feel like I have been ripped off. I have been nothing but a loyal customer to them, who has deposited far more then I am asking to withdrawal. I still haven't heard anything back, how long does it usually take to get a response? Sorry to go off on a rant but I just feel so used and abused.

Thanks again for everyone's support.

[catrina m]

Emma( jacpot rep) doesn't seem to have checked it, if you don't mind I will ask live support to read this thread. Not guaranteed they will, but I will ask and post what they say.

[Dharris27]

Emma( jacpot rep) doesn't seem to have checked it, if you don't mind I will ask live support to read this thread. Not guaranteed they will, but I will ask and post what they say.

That would be great, Thanks Catrina

[suzecat]

Even if it is true and the bank put a hold on my withdrawal, that is in no way my fault and there for a should not have to suffer. They should just go ahead and pay me and when the bank removes the hold then they will get that money back, why should I have to wait?

Seems like you would know......a year and a half later.....whether your bank has released the hold or not. Do you have a bank statement (we don't need to see it) showing that the funds involved were ever sent to your bank?

[catrina m]

Here is my live chat with Jackpot Factory rep Jake:

Powered by SightMax

Welcome to www.firstwebcasino.com, Jake will be right with you.
Jake
Hello and welcome to our Live Chat service!
Please before we can start our chat could you please give me all of the following details for your account security:
Date of Birth:
Home address:
Telephone number:
INFORMATION DELETED
catrina
I have a question
Jake
Yes how may I be of assistance?
catrina
I am a member of Casinomeister, and the jackpot factory rep there is Emma
Jake
Yes
catrina
There is a thread about a player not being paid and I said I would ask about it as I am always paid and very trustworthy of this casino
catrina
http://www.casinomeister.com/forums/...-paying-2.html
catrina
Would you have a representative answer this?
Jake
In order for me to type and reply to you please refrain from typing since it freezes me out, I thank you in advance for your assistance.
Jake
Give me a moment to check this out give me a couple of moments
catrina
Thank You
Jake
Okay Catrina thanks for the heads up I will pass this on though the Casino Management is well aware of the difficulty. What this player is complaining about is an issue that we can the February 2007 withdrawal issue.
catrina
OK
catrina
Is it being looked at?
catrina
still typing?
Jake
During this period we had paid the funds of withdrawals to the US Banks to players when the US House of Representative passed some legislation which caused the banks to stop the transfer and our attorneys have been involved opposite the US banks for them to pass the monies on to our players.
catrina
Thank You jake, I understand the difficulties with US players but this needs attention, Thank You
Jake
Our casino management has been endeavoring to have the banks transfer the players monies that we had already paid out to them from us to the banks
Jake
Catrina if you read the comments of other players such as yourself you will see that we daily make payments to our many loyal players all over the world.
Jake
Occasionally there are glitches as in any system but we strive to make sure that our players receive their payments on time and as quickly as possible
Jake
We have advised many of our players in the US of ways to make deposits and withdrawals by safer and more efficient means
catrina
I thank you again Jake, Jackpot Factory has always been trustworthy to me
Jake
We nevertheless encounter occasional problems but that is why we offer the customer support system that we do to aid our valued players
Jake
I feverently hope that what I have written here will assure you of our honesty and integrity as a business that abides by the rules and regulations of eCogra
Jake
Is there something further that I can be of assistance to you?
catrina
Thank You Jake, You have been an excellent representative
Jake
I thank you for your patience and your cooperation
catrina
Have a nice day
Jake
Goodbye for now. Do not forget that our Customer Service Desk is available for you 24 hours a day, 7 days a week to answer any question you may have.
It has been a pleasure chatting with you and do have a very nice day.

[vinylweatherman]

Looks like the "brush off" again, although Jake cannot say too much because you are not the party involved.

If management have been aware of this all along, and confirm this is related to the 2007 payment problems, it looks like Jake is saying there are a number of players who are STILL WAITING for their Feb 2007 payments.

The statement from Jake confirms that JF have decided at a high level that there is NO WAY they will make good these funds from their own pockets, but will leave the players to wait for the legal process to work. Well, it won't, under current rules no legal action in the US is going to release these funds, and taking action will only make the DoJ aware of this matter, and the funds will move from being held to being seized.

This seems contrary to assurances from David Brickman that these players would NOT be made to suffer because the processor or banks have gone AWOL with the money.
American players need to consider this, as what happened in 2007 could happen again, and JF may well take the same attitude that once they have forwarded the money through their processors, it becomes the player's risk at this point, and if it gets seized or put on hold, the best they can expect is JF attourneys to put pressure on the banks.

Since JF are currently active in the US market, it is THEY who should be ensuring that players are NOT out of pocket because of this, and if the risk becomes too great for them to make this assurance, they should pull out of the US market rather than continue taking deposits where the risk to the player of not getting paid is so hard to quantify.

JF should reissue these payments another way, and then get their attourneys to press not for forwarding the held funds, but for their return to JF.
JF are taking a considerable risk here, as it seems the lid on this has just blown, and we are becoming aware that there are a number of players STILL waiting after a year and a half, and maybe this problem is far more widespread than we had believed, and not necessarily just for JF. Players affected might well become frustrated enough to take their OWN "legal action" over this, and what holds them back is probably the fact they would have to disclose the nature of their DEPOSITS to their banks, and this would stop them from being able to continue playing. There may come a time when some of these players decide they have been so ripped off that they want closure on online gambling, and that perhaps the government were right after all. Once they approach their banks, the "illegal" tranasactions will come to light, and the banks will probably attempt to reverse them on the grounds that they were duped into paking them illegally. This will deal a blow to current working processors, and be a bigger hit to the casinos than if they were to ensure these players were paid, and out of this thorny process, leaving it to their attourneys to sort out between the banks and the casinos.

OP should make a PAB right now, so that a proper exchange between Max and JF can hopefully bring an end to this 18 month wait.