Please rate this CS (VPL)

[KasinoKing]

How can two simple questions, just requiring a 'Yes' or 'No' turn into a 18 exchange chat session & waste 10 minutes of my life...? See below!

(Sorry to take the piss VPL, but don't you think you deserve it with service like this?)

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Please wait for a site operator to respond.
You are now chatting with 'Cass'
Cass: Welcome to the Casino Support Desk. How can I help you?
KK: Just a quickie; can you confirm if USA players are allowed to play Crazy Vegas casino for real money?
KK: (Restricted states exempt - obviously)
Cass: Which state in the USA are you contacting me from?
KK: England! I'm an affiliate
Cass: There are certain States in the USA that are unable to play on our casino network.
KK: Yes, I know. But can people in the allowed states play at CRAZY VEGAS?
Cass: Yes they can play KK.
KK: At one time I think some of your casino were USA OK, and some weren't.
KK: So all are OK now, yes?
Cass: No KK not all states can play, certain States in the USA that are unable to play on our casino network.
Cass: Those that are able to play on our casino network can play.
KK: Please read my question again (Sheeeesh this is hard work!)
KK: last try: Can people in the ALLOWED states play at ALL of the casinos in your group?
Cass: There are 11 states in the USA that cannot play on our casino network, the rest of the country can play.
Cass: USA however cannot play on Aspinalls casino, that is the only casino the USA cannot play within our group.
KK: Thank you for answering my question! (At last!).
Cass: Is there anything else that I may assist you with?
KK: No thanks, bye!
Cass: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.
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The most classic line in there was:
Cass: Those that are able to play on our casino network can play.

At the end I was REALLY struggling to hold back the extreme sarcasm...

How would you rate the CS responces?

[babs7262]

Hi KK

You know I love you, your da King!!! But...she did answer it pretty quickly and i believe you dragged it on a bit. By the 5th one she said "some state are unable to play" which in my eyes means the 11 states. You could of ended it at that my friend

[KasinoKing]

Originally Posted by babs7262

Hi KK

You know I love you, your da King!!! But...she did answer it pretty quickly and i believe you dragged it on a bit. By the 5th one she said "some state are unable to play" which in my eyes means the 11 states. You could of ended it at that my friend

Well, maybe I am expecting too much.

It wasn't that quick though, there were loooooong delays between my comments & the answers.
I guess what really peeves me most is that after making my second statement:-
KK: (Restricted states exempt - obviously)
She/He still felt it necessary to tell me THREE more times that certain states could not play...

[lauram]

I agree KK im so very tired of waiting for a response from some of them one time it took her 25 min just to answer me, on if they had gotten instadebit in their deposit methods. Most of the problems they have are they deal with 5 6 chats at a time and only read a lil of what we type. Other day and im still waiting for over a week at a mg casino for a withdraw before i make a 20th deposit first withdraw making sure its ok their response was your under investigation.
I went for what 50 dollars withdraw ive deposit over 500 in there in few months,
you have my id your other sister casino paid me and this was a slot play how in the world could i fix a slot machine to hit anything is beyond me. So ending chat was oh looks ok now but still takes 10 more days to pay you. As far as im concerned they need to step up the training have a lil more leeway with what these service people can do for us. Maybe a idea would be to set them up at a dif casino to play and let them have some probs to contact cs and see how bad some of them really are and how lil they do know.

[babs7262]

I agree about waiting a long time for a response, I was just talking about the script, it really doesnt show the time lapse between each question. Some of them are horrible though, I remember waiting over 15 min and I finally said "are you still there" Thats why I think 3dice doesnt advertise because when you have too many customers, the service just goes to shit

[bb28]

The time factor does put a different negative light on it.
We all hate it when we ask a question to be greeted by a very long silence and eventually you have to ask the hated question of "are you still there?".
It shouldn't be like that. I think some casino's think if they are able to respond quickly to the initial contact we have with them via chat then that makes the following very slow response time acceptable. It is not acceptable....in fact it sucks!

[KasinoKing]

Originally Posted by lauram

Most of the problems they have are they deal with 5 6 chats at a time and only read a lil of what we type.

I reckon that is exactly right.
Makes you feel really valued as a customer to know you're only worthy of 1/5 or 1/6 of their attention doesn't it!

PS: Who moved my thread???
(Was in the loft).

[dominique]

Cass: Those that are able to play on our casino network can play.

Hehe, I needed a good laugh!

[RobWin]

Whomever voted that this is "Excellent" customer service.....

I want some of what you are smoking !! Was that you Babs ??

[chuchu59]

Originally Posted by KasinoKing

Well, maybe I am expecting too much.

It wasn't that quick though, there were loooooong delays between my comments & the answers.
I guess what really peeves me most is that after making my second statement:-
KK: (Restricted states exempt - obviously)
She/He still felt it necessary to tell me THREE more times that certain states could not play...

In the business world, this would have been unacceptable but we know what to expect from the current crop of casino CSRs dont we? Actually, I think that I have had more than half a dozen occasions where they were unable to answer some simple questions and each of these sessions lasted more than 1 minutes.

Now arent you glad you only wasted 10 minutes of your life. For me, it is more than an hour.