Please rate this CS (VPL)

[chuchu59]

Whomever voted that this is "Excellent" customer service.....

I want some of what you are smoking !! Was that you Babs ??

Maybe the voter thought the rating was for KK

[Casinomeister]

PS: Who moved my thread???
(Was in the loft).

I did - since I thought it pertained to Online Casinos and not the weirdness that goes on in there

What is frustrating is that many chat operators are assisting several people at a time. That's why the delays...

[Jasminebed]

Until quite recently my daughter worked at call centre for cell phone activations. Underpaid for the work, shift, and poor support for the operators. Poor paying management jobs, so they do not attract the best of the best. Poor training for employees because they are trying to cut corners. An elaborate rating system for their employees that pretty much guaranteed that no customer would get totally satisfactory response.

But when you are frontline is not "I don't know" or "please I will have someone get back to you" a more appropriate response than asking you the same question three times, or giving the same response to a question you are not asking is not good CS.

Interesting and humourous article at httpwww.rotten.com/library/culture/indian-call-centers/. Rotten.com has some nasty stuff, but if you don't want to see it, it is easy to avoid. This link just shows General Audiance photos and content.

[zuga]

Well, maybe I am expecting too much.

It wasn't that quick though, there were loooooong delays between my comments & the answers.
I guess what really peeves me most is that after making my second statement:-
KK: (Restricted states exempt - obviously)
She/He still felt it necessary to tell me THREE more times that certain states could not play...

YEs KK you are expecting too much. Ive worked in mobile phone company for 5 months as operator.And let me tell its hard work( lousy paid too )believe me, you have tons of calls on w8ing ,as soon as you finish with one customer,you got another call.
I imagine its the same for online CS. And believe me when i tell you ,your sarcasm would only make things for the worst. When i had customer thats rude,unpolite, or trying to be smart ass, i would simply put him on hold and w8 for couple of minutes, just to get him pissed...hehhe The operators are only humans, so i would give them benefit of a doubt if i were you..
Thats of course not an excuse for lousy service,im just saying some of them are hard working ppl...

[babs7262]

Whomever voted that this is "Excellent" customer service.....

I want some of what you are smoking !! Was that you Babs ??

My hand to God, it wasnt me!! I put "average" because CS support is usually just that...average lol

[vinylweatherman]

The CS rep clearly knew only as much as KK, but did not have the actual list of the banned 11 states, hence the circular nature of the session.

It would probably have been better to look at the terms from the perspective of a US player, looking for the clause detailing restricted territories. This might have revealed that not only those 11 US states were banned. Casinos ban certain other states where the legality of online gambling is even less clear (or less enforced) than in the US, and they do this for reasons only known to upper management, and it is not possible to reliably work out the other banned states.

[VPL]

Hi there,

I am embarassed to admit that this is one of my Customer service reps.
The service was absolutely shocking to say the least, and I am taking the matter up with the rep responsible.

I'd like to apologize for this, and hope that nobody will need to experience this level of service from us again in the future.


Curt
Vegas Partner Lounge

[Jufo]

That chat session was not so bad. You got your answer quite fast I think. I have seen MUCH MUCH worse...