PROBLEM PLAYING AT CLUB WORLD

[paul02085]

I signed up there a year or so ago for a free chip and never made a deposit. Now that i know they are a good casino i want to play there but when i log on to the casino i cant get into any of the games or the cashier or anything. I am able to logon and it shows a .19 balance obviously left from the free chip way back.
When i click on the cashier or on any of the games it says "download failed". I wondered if anyone may have an idea why this is happening.
I talked to live chat and they said check my firewall but i dont think its that because i downloaded Jackpot Capital last nite (another RTG site) and it works fine. I tried redownloading Club World and it still does the same thing. Their support doesnt seem to understand whats wrong so i thought maybe somebody here could help.
Thanks in advance for any opinions on what to try next.

[bb28]

If you feel comfortable with it, why not try turning off your firewall for just the few minutes that it takes for clubworld to load and download any updates?

I'm not telling you to do this, I'm just saying you could if you feel comfortable to rule firewall issues out. Also if you happen to be behind a router you are actually quite safe for the few minutes that you would have your firewall off.

[paul02085]

I would do it if i knew what it was, lol.

[bb28]

I would do it if i knew what it was, lol.

lol.....OK. ummmmm let's see what I can come up with. Do you know someone who is a bit more computer savy who could come over and assist?

I know you said you redownloaded it last night, but let's clarify things if you don't mind. Did you uninstall the old version before you installed the new one that you downloaded last night?

If you didn't uninstall, I'd suggest you do that, then try reinstalling again. Might not help but it won't hurt anything.

[DemonUK]

If you haven't done it already, try uninstalling Club World and re download and install again

lol you beat me to it by a few seconds bb

[bb28]

If you haven't done it already, try uninstalling Club World and re download and install again

lol you beat me to it by a few seconds bb

Well great minds think alike uh!

[paul02085]

Ok, I went to control panel and it asked if i wanted to uninstall it and i clicked yes and it says "Uninstall error. Could not find installation path. Uninstall aborted."

Geez, it wont let me remove the program!

[bb28]

Ok, I went to control panel and it asked if i wanted to uninstall it and i clicked yes and it says "Uninstall error. Could not find installation path. Uninstall aborted."

Geez, it wont let me remove the program!

From the error message it doesn't sound like it's installed correctly. Go ahead and try reinstalling the program again and let's see what happens.

[paul02085]

From the error message it doesn't sound like it's installed correctly. Go ahead and try reinstalling the program again and let's see what happens.

Is that the same as downloading it again?

[bb28]

Is that the same as downloading it again?

Download it again and then install the file you will have just downloaded.