I feel a problem approaching... what do I do?

[SquareShooter]

Hi there. It's been some time...

Long story short - I log in on my acct of a reputable casino (is there such a thing?) to find out that 90% of my balance is gone...
Roll-over has long been completed, no cashouts or signs of hacks etc, but the balance is gone...

Customer support clarified that they have a policy (which I never read or accepted ofcourse!) of deducting huge percentage of balance every month I do not log in. I repeat - HUGE percentage.. every month... And you know - they called it "management fee". They're acting like anti-bank or something

No sort of "management fee" was included and described in Terms and Agreements which I accepted. And OFCOURSE nobody warned nor even notified me (very convenient!) after each deduction. My e-mail's working and they know it, right!? Wouldn't it be logical to drop a message like - "hey if you care, we just took another of your $100. Kind regards".

Ok, now I wonder... What do I do?

At this moment I have stated to them that their "management fee policy" is not binding to me because it wasn't in T&A and requested my balance returned. I will probably be ridiculed.

What then?
Please give some advice!

Thanks,

SqSh

[RobWin]

What Casino is this ??....and again folks...when you post a situation like this asking for advice, please, please name the Casino !!

[GaryWatson]

888Casino.com

# Monies held in your account shall not attract any interest.

# Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and on the last day of every month thereafter, until the balance of the account has reached zero. In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies already deducted from the account at such time.

[kakata]

....and BTW how f...kin rich are you and what kind of an Id..t r u to leave money on a casino account.?....
Something fishy about the story....I might be wrong tho....as usual

[GaryWatson]

....and BTW how f...kin rich are you and what kind of an Id..t r u to leave money on a casino account.?....
Something fishy about the story....I might be wrong tho....as usual

There could be many reasons why someone would leave cash online but that is a real sneaky term. I noticed it a couple of months ago at 888 and was pretty shocked. I dont know if that is the site he is talking about but it's the only one I have noticed.

The terms havnt changed since november 2007.

Never mind the big money, what about the $5-$10 people routinely leave on an account when they get fed up with a site for a while. Remember there is usually a minimum withdrawal in place.

Sites who add terms like that should be avoided. This is nothing short of extortion

[KasinoKing]

Please give some advice!

Casinomeister accredited?
Then P.A.B.
(Even if not accredited - as long as it not in the rogue section - PAB)
That's what Max is here for!

[Jasminebed]

Sorry I cannot remember which casino, but one of the T&C's at a casino I played at was that I agree to read the T&C's monthly. By agreeing to that policy I am bound by any changes made, (as I understood it) in the previous calendar month. I worked as a legal secretary and read T&C's and fine print on everything. Sometimes it is hard to find the T&C's from the casino software and you have to go to the casino site itself. I'll make sure to re-visit T&C's before my next deposit, and will add the name when I come across it. Elsewhere on this forum another member posted that you are wise to revisit the T&C's periodically, and I always check bonus terms and conditions on any e-mailed offers.

[bonustreak]

I have left money sitting in Micros plenty of times with no issues, been up and had to go run errands and next thing I know a few days go by before I have the chance to go in and play again, happens all the time more then you think.

[Casinomeister]

Even though 888.com has this in their Ts&Cs (and I guess we're assuming that this is the casino Sharpshooter is referring to), one would expect a series of emails to be sent to notify the player that the balance is being chiseled away.

10% a month seems pretty steep though

I'd suggest that Sharpshooter PABs so Max can have this addressed.

Has this happened to anyone else?

[vinylweatherman]

Even though 888.com has this in their Ts&Cs (and I guess we're assuming that this is the casino Sharpshooter is referring to), one would expect a series of emails to be sent to notify the player that the balance is being chiseled away.

10% a month seems pretty steep though

I'd suggest that Sharpshooter PABs so Max can have this addressed.

Has this happened to anyone else?

If this is 888.com, they are licenced in Gibraltar, and this could be challenged under "unfair consumer contract" regulations. The reason being the charge is a PENALTY, and not a legitimate charge for a service, which would be the actual cost to the company of providing the service, plus a small profit of the same margin normally made on it's services.
The UK Banks have LOST their recent case that their extortionate charges were "for providing a service", and it has been ruled that they can be investigated under the consumer contract laws.
If the casino is NOT EU regulated, tough maybe, but always worth exerting pressure.
The lack of notification certainly shows they were conniving to confiscate the balance, rather than give the player every opportunity to realise they had some funds left. Their maths is also pretty poor, as a 10% fee would surely be 10% of what is left, not 10% of the starting sum, otherwise it is NOT a "10% monthly fee", but rather a mechanism to clear the account in as short a time as possible.

SOME casinos just seem to DESERVE rogue players

"Do unto others as you would have others do unto yourself" - applies to businesses as well as people, and businesses that forget this often suffer in the long term, despite the short term gains.