Someone I know (a friend of Tamtam's, actually) once worked for CS for a backgammon site. They told her to make up form answers for everything. She figured that made sense - you get the same questions over and over again.
Apparently, the boss had someone set up an automated system that would just match the form letter for the first keyword, and never showed anyone the query. She didn't get why she wasn't getting any CS work (She was also doing other stuff for them.) She started googling around and found some complaints on forums, and was pretty pissed off. She told the boss that a human needs to see these emails.

He fired her.

Even if they hire someone decent, half the time, they keep them from doing a decent job. The search is on for a casino with CS that doesn't totally suck.