Rushmore Casino Experiences

[anniemac]

Originally Posted by winbig

I have a small issue with their T&C - not because of their rules, but the way it's worded and positioned on their site:



The problem lies in the fact that in point #1 they simply say that the restricted games won't count towards meeting your WR. If a player didn't read any further and took that for face value, they would forfeit any winnings, as it's stated in point #3.

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

edit: After another reading of point #3, I see that their statement is pretty ambiguous. Are they going to void ALL of a player's winnings, or just winnings generated from a restricted game? And on the flip-side, are they going to refund a player's losses if they play a restricted game and lose?

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

I found the same terms on Club World's website:

6. Bets placed on Baccarat, Craps, Roulette games and Sic Bo do not count towards the wagering requirements of any bonus given unless otherwise stated. Bonus terms are clearly stated in the website or on emails. If you are unsure of bonus terms ask Support before playing.

7. The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.

They just say it a little better.


This also came from Club World too. Does this mean that if you take a bonus and it is only good from 5-1 to 5-2 for example and you don't complete the wagering requirement by 5-2 then they will remove your bonus and winnings?

9. If a bonus has a timeframe and the conditions are not met within this timeframe, the bonus and any winnings from the bonus will be removed from a player's account.

I still say that if you look at all the casinos' T&C's, they are more gray than black and white and the gray leans toward the casino side.

And Lojo, it's not nice to call someone a fool. My mama said so.

[lojo]

Originally Posted by anniemac

9. If a bonus has a timeframe and the conditions are not met within this timeframe, the bonus and any winnings from the bonus will be removed from a player's account.

I still say that if you look at all the casinos' T&C's, they are more gray than black and white and the gray leans toward the casino side.

And Lojo, it's not nice to call someone a fool. My mama said so.

But ya know me abit, and i will, no offense to yo momma!

[anniemac]

[machinehead11]

I checked my Rushmore account, and it looks like my $2000 withdraw request has been approved. Now the waiting begins. It should appear in my bank account (via wire transfer) in the next 3-4 days or so.

[Rushmore Casino]

Hello everyone.

My name is Gabriel and I work for Rushmore Casino.

For of all, I'd like to mention how happy we are here to be an accredited casino at casinomeister. We'll do our best to exceed your expectations.

I have looked over the 5 pages of discussion over the weekend, and everything seems good. But if there is a complaint I missed, please do contact me by PM (or by email, see below).

I hope you all enjoy playing at the casino

Best regards,
Gabriel
gabriel[at]rushmoregaming.com

[winbig]

Originally Posted by Rushmore Casino

Hello everyone.

My name is Gabriel and I work for Rushmore Casino.

For of all, I'd like to mention how happy we are here to be an accredited casino at casinomeister. We'll do our best to exceed your expectations.

I have looked over the 5 pages of discussion over the weekend, and everything seems good. But if there is a complaint I missed, please do contact me by PM (or by email, see below).

I hope you all enjoy playing at the casino

Best regards,
Gabriel
gabriel[at]rushmoregaming.com

Welcome to the Forum, Gabriel...Congrats on the accreditation and welcome aboard!

Are you sure you read this thread thoroughly? There's a number of players that aren't too happy (myself included) with the way Rushmore's T&C's are worded....there's a number of items that are very ambiguous and anti-player friendly...

[james01]

Rushmore,

Welcome aboard. We're looking forward to hearing how you plan to address the T&C issues.

[Rushmore Casino]

Hi guys,

Okay, after reviewing your issues with the bonus conditions, and considering these issues, we have decided to remove the following item from the conditions:

* All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.

The other issue, regarding restricted games, is pretty straight-forward: If you play restricted games with your bonus cash, your bonus becomes void and so do the winnings received. Your deposit remains and will NOT be deducted from your account.

From what I understand this is a pretty normal condition for bonuses.

I hope I understood your concerns correctly, and please do let me know if I haven't addressed these issues to your satisfaction.

I'd also like to thank casinomeister for giving us the opportunity to appear on this forum and help us provide even better service to our customers.

Regards,
Gabriel

[sdaddy]

Originally Posted by Rushmore Casino

Hi guys,

Okay, after reviewing your issues with the bonus conditions, and considering these issues, we have decided to remove the following item from the conditions:

* All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.

That's good to hear. It's not often that a casino changes its bonus abuse policy, and you are to be commended for doing so.

Gabriel,

As long as we have you here, there is one other major issue I have with your T&Cs, which is your weekly payout limit:

"A maximum of $2000 (Two Thousand US Dollars) will be sent per week, all balances will be sent in increments of $2000 the following week(s)."

Would you not waive this rule if the player wins a large progressive jackpot? As you know, in such cases the winnings come from a pool of funds, which would give you the ability to pay it out right away. If, on the other hand, you stick to the $2K/week limit, then some large wins could take months or even years to pay out, and I don't think many people here would consider that fair.

So would you consider adding language which states that winnings from progressive jackpots will not be subject to any weekly payout limits?

[machinehead11]

Also, to follow up on the last poster's question:

I know that there are currently 2 options for payouts (bank transfer and mailed check). Each of these methods have a 2,000 maximum payout limit per transaction. If I had $4000 in winnings, and requested a payout of $2000 via each method, would I have to wait 2 weeks to receive all my money?