Rushmore Casino Experiences

[Casinomeister]

I'm in the process of bringing Rushmore Casino on board, and I'd like to know if any players have had cheerless experiences with them.

Any unresolved issues? Please let me know here, via PM or (gasp!) PAB

 

[RobWin]

I'm in the process of bringing Rushmore Casino on board, and I'd like to know if any players have had cheerless experiences with them.

Any unresolved issues? Please let me know here, via PM or (gasp!) PAB

Why don't you see if they can hook up all Casinomeister Members with a Free $50.00 No Deposit Sign-Up Bonus for signing up with them thru your site here...right now they don't offer any free no deposit sign up money...

 

[anniemac]

I have played at Rushmore quite a bit. I haven ever made a cashout though. I know that they are not a quick paying as Club World - 2 day before processing etc. But they have very good CS or rather my dealings with them were excellent. Games played fair and they have nice deposit bonuses with no max cashouts (or they were when I played).

 

[bonustreak]

Not as a player but as an affiliate I have had to chase down payments several times and the tracking is something to be desired.

 

[jackieb7]

Bryan-

Bring them on... very good experience with them... they need to give out some freebies tho!

 

[babs7262]

I didnt have any problems with deposits or play but I wish they didnt have a $30 min deposit. I talked to them alot a few months ago and even made a post about them. Nobody really complained . Ithink the contact was Michael Brockman or Brookman, I cant remember now but he was very helpful and I encouraged him to visit here awhile back

 

[me_and_ed]

Does anybody know why thier Randoms were/are so high, they dont offer rediculous bonuses to load them up, I have not played there for a while so maybe they have been won and are lower now.

 

[vinylweatherman]

They need to expand their deposit and withdrawal options if they want to attract players from outside the USA and Canada. They take neither Neteller nor Moneybookers, and I would have to create a Citadel account to play there - this would be an initial barrier, since I have had no need to wander away from Neteller so far, and as a VIP I am suddenly getting COMPS (gasp) out of Neteller, currently 1.5% cashback on all deposits above my target, currently around 13K over 6 weeks, calculated over a past 6 weeks when I was playing far less than usual With funding fees at 1.75%, I can fund my account for a net 0.25% if I match this with extra deposits, and possibly more if I "churn" my funds between casinos (wagering them in good faith of course by doing promos, then withdrawing ).

 

[ugaboga]

They need to expand their deposit and withdrawal options if they want to attract players from outside the USA and Canada. They take neither Neteller nor Moneybookers, and I would have to create a Citadel account to play there - this would be an initial barrier, since I have had no need to wander away from Neteller so far, and as a VIP I am suddenly getting COMPS (gasp) out of Neteller, currently 1.5% cashback on all deposits above my target, currently around 13K over 6 weeks, calculated over a past 6 weeks when I was playing far less than usual With funding fees at 1.75%, I can fund my account for a net 0.25% if I match this with extra deposits, and possibly more if I "churn" my funds between casinos (wagering them in good faith of course by doing promos, then withdrawing ).

Exactly. One of the reasons I havent signed up, even tho I want to, is because they do not offer Neteller or Moneybookers. I contacted them about this and it seems they have no current intention of adding these payment methods.

 

[chayton]

same here, I did sign up but they didn't have moneybookers so I uninstalled. Also I remember getting errors every time I opened the casino, but that's probably fixed by now.

 

[babs7262]

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

 

[LaurieJim]

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

.............they seemed to be o.k and i liked the c/s, i was just alittle uneasy with the high jackpots most of them being over 20k.

 

[babs7262]

I know,

Arnt those JP's extremely high. They must not hit as much as other casinos ut how cool would that be!

 

[blackjackguide]

I have been having some problems with the affiliate side getting paid. Sent several emails not returned.

My players have told me that they love this casino and it always gets praised. Don't know what to think about them treating affiliates this way...

 

[winbig]

I have a small issue with their T&C - not because of their rules, but the way it's worded and positioned on their site:

# In order to withdraw winnings from this bonus we ask that you fulfill the following wagering requirements:

* Players are asked to wager the bonus and deposit amounts fifteen (15) times before making any cash-outs. Bets placed in the following games: All Blackjacks, Perfect Pairs, Baccarat, Craps, All Video Pokers, TriCard Poker, War, Paigow, Red Dog, Caribbean Stud and Roulette do not fulfill players obligations towards wagering requirements.

# If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.
# Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

The problem lies in the fact that in point #1 they simply say that the restricted games won't count towards meeting your WR. If a player didn't read any further and took that for face value, they would forfeit any winnings, as it's stated in point #3.

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

edit: After another reading of point #3, I see that their statement is pretty ambiguous. Are they going to void ALL of a player's winnings, or just winnings generated from a restricted game? And on the flip-side, are they going to refund a player's losses if they play a restricted game and lose?

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

 

[LaurieJim]

i just withdrew 1k from rushmore, i have to send in some docs and then we will see how fast the check comes.................laurie

 

[KasinoKing]

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

Totally agree with your post - another RTG either deliberately trying to trick players, or too incompetent to write clear, concise, unambiguous T&C's.
I don't know which is worse...


However, I do think you may need to re-read & re-think what you said in your last point...

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

 

[winbig]

However, I do think you may need to re-read & re-think what you said in your last point...

Why?

For example, the following scenario:

Player deposits $100, gets $100 bonus. They have a good run at (restricted game) Blackjack and take their balance up to $1000.

They head off to slots and pull @ $10 a spin. Their balance drops down to $500 ($500 loss - well over the original D+B) before they finally hit a good run and after they meet the WR's, their balance is at $2,000.

You can clearly see that if not for gaining the extra $800 on a restricted game, they would have never hit the good streak on slots and hit the $2k mark, let alone been able to finish the WR's....clearly bonus abuse in any casino's eyes. But, with the wording of their T&C, it's definitely up for debate that the casino is only going to void $800 of the player's winnings. After taking another $100 for the phantom bonus, this leaves the player with a profit of $1000 off of a $100 deposit.

I mean, how would anyone take the following statement -

and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

I take it as they're only going to remove the money the player won from playing Blackjack, not the entire amount they try to cash out.

 

[Mousey]

I read through their T&C as best I could (fine print at hi res), but didn't see anything about a max cash out rule? Did I miss it?

They do confiscate the bonus upon withdrawal of winnings I take it?

Any weirdities I missed but should be aware of before I download this weekend?

 

[KasinoKing]

Why?

Because you said 'grind away the WR on allowed games', not 'play an allowed game & get lucky'.

Grinding out WR normally means playing a very low-risk strategy so that you lose as little of the bonus money as possible, but you are still nevertheless losing.
In that scenario the player would not be better off.

Anyway, that was just me being picky Please excuse the minor de-rail from the important topic here - as you said, their T&C's are very badly written & do need amending.

KK

 

[babs7262]

THeres an easy solution to which i usually follow unless Im broke bored....dont use bonuses and you wont have to worry about it

 

[winbig]

I read through their T&C as best I could (fine print at hi res), but didn't see anything about a max cash out rule? Did I miss it?

They do confiscate the bonus upon withdrawal of winnings I take it?

Any weirdities I missed but should be aware of before I download this weekend?

Yes, it's a phantom bonus.

This is a Play Bonus - the bonus credits are for wagering purpose only, and only winnings from the bonus (and not the bonus itself) may be cashed out. At the time of a cashout the amount of the bonus will be deducted from the balance.

Another poorly worded item. With a statement like that, if they wanted to get technical, they could only pay you the amount you won and not even include your deposit in that amount...

 

[anniemac]

When I was playing there I asked them about their bonuses and whether they had a max cashout and was told that all bonuses were no max cashout unless specified. The only reason I don't play there anymore is because I can get my winnings (if any) from Club World next day and Rushmore has to send a check. Simply a matter of convenience for me.

I think if you start analyzing all casinos' T&C's you will find ambiguous items that need clarification and only make since to the people they benefit.

 

[winbig]

When I was playing there I asked them about their bonuses and whether they had a max cashout and was told that all bonuses were no max cashout unless specified. The only reason I don't play there anymore is because I can get my winnings (if any) from Club World next day and Rushmore has to send a check. Simply a matter of convenience for me.

I think if you start analyzing all casinos' T&C's you will find ambiguous items that need clarification and only make since to the people they benefit.

Sad, but true....there's only a handful of online casinos out there that have clear and concise T&C's

 

[sdaddy]

winbig,

As far as I'm concerned there's a much bigger problem with their T&Cs that really hasn't been pointed out yet.

Yeah, that's right; they have one of those "bonus abuse" clauses that basically let them confiscate winnings for any reason they see fit. I don't know about everyone else here, but that's a deal breaker for me.

The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player's are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

Furthermore, if upon such review, the players practices have been deemed to be "Promotion Abuse", Rushmore Casino Management has the right to take the following actions, at its sole discretion, against such abusers:

* All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
* Abusing Player accounts may be terminated with immediate effect.
* Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.