Rushmore Casino Experiences

[Jade@rushmore]

Our customers are receiving their payouts, slower then liked but they are receiving them. Moneybookers and UseMyWallet and Eco Card withdrawals are being processed within 24hrs and wires have just started to get fluid and can be received in approximately 10 business days from now on, and we are hoping to bring that time down. If in anyway we felt that we could not payout our customers we would close our cashier of course.

Originally Posted by suzecat

Well this is sure to be a very unpopular post..........but.......here goes.......so does anyone see how ludicrous it is for a casino to accept deposits from players KNOWING FULL WELL they cannot reciprocate in kind by paying winners? Come on Rushmore........be innovative..........close down the cashier to deposits when you cannot process payouts! You do have a free play mode, don't you? Fair is fair...............

[winbig]

Sorry, wrong thread.

[gerilege]

Originally Posted by Jade@rushmore

...Moneybookers ... withdrawals are being processed within 24hrs ...

I can confirm that.

[Rusty]

Originally Posted by gerilege

I can confirm that.

Yes I got paid in good time via Moneybookers as well to be fair but that is no consolation to those waiting Weeks to be payed I guess.

[suzecat]

So unless someone from the USA comes in here and says "yes, I use XXX and have been paid in XX hours/days/etc. I will presume that everyone is ok and good to go EXCEPT Americans.............no surprise there............

OK.OK.......I AM CONVINCED...........IT'S ALL OVER FOR Americans who like to gamble.

[lushman0]

Hi All, I have to applaud Jade for all the help that she has given to me. There were numerous PM's between us and I always received a rapid response answering my question(s)

The service has been slow but I feel that some of the problems have been outside their control on my withdrawl and received my final payment today from my initial withdrawl of $20000 in early July.

I found the chat operators to be very helpful and respectful and would have no qualms about using the casino again.

I may be one of the fortunate ones compared to others, but I have had a lot worse experiences with other casino's.

PT

[mercy]

Originally Posted by suzecat

So unless someone from the USA comes in here and says "yes, I use XXX and have been paid in XX hours/days/etc. I will presume that everyone is ok and good to go EXCEPT Americans.............no surprise there............

OK.OK.......I AM CONVINCED...........IT'S ALL OVER FOR Americans who like to gamble.

I'm an American. I played on Sunday, turned in docs I hour after cashout and had my money in my quicktender less than 12 hours later.

It was my first time playing there.

[footdr]

Originally Posted by mercy

I'm an American. I played on Sunday, turned in docs I hour after cashout and had my money in my quicktender less than 12 hours later.

It was my first time playing there.

I have played there frequently, tried to submit all required documents on August 15 along with followup email asking if all recieved. 5 days later, got email they were not recieved, yet my emails were not returned as "could not be delivered" as normally happens in this instant.

Today, deposited and won, resent all documents and informed by chat my emails and attachments recieved. So attempted to cashin, but it would not go through here is their response. Mind you they advertise "withdrawals processed 7 days a week".


footdr: Jessica, do I have to wait until the casino acknowledges my id documents and fax back form in order to withdrawal back to my use my wallet account. I just sent them today, for the second time and per Damien the emails and attachments recieved
footdr: however, my withdrawal is being declined
footdr: I have only deposited via my use my wallet/quicktender account I sent all documents on 8/15 but got an email that they werent recieved. So sent again today
footdr: why is withdrawal declined versus allowing withdrawal and processing it once documents received. Never had this problem at InetBet or Clubworld
jessica: ok...we have recieved the documents and as Damien previously explained once it is processed you will be able to withdraw
footdr: ok, never encountered this problem before. How long do they take to "process documents". I have no power due to hurricaine and am on Gas Generator right now.
jessica: I'm just checking your account. Please bear with me one moment.
footdr: actually, no one ever said you cant request a withdrawal till documents approved, only says can't process withdrawal until they are received. Two different meaning. Just for your information. How long do they take to approve paying funds to same account funds deposited from.
jessica: ok...it is the weekend and no one is here from accounting so it won't be processed till Monday and it may take 48 hours to approve
footdr: ok, if said withdrawals were processed 7 days a week, that must have changed, right
footdr: thanks,
jessica: yes...but faxback forms are only processed when accounting is in and that is during the week
jessica: welcome
footdr: too bad they didn't recieve them the first time. It took them until august 20, five days later to answer my email asking if they were received.
footdr: then they said no, yet my emails were not returned, so they must have been received
jessica: your emails were recieved and will be reviewed on monday
footdr: normally when my emails are not received to a person I have sent them to, I get a notice from hotmail"could not be delievered". But I did not get that notice when I first submitted these documents on 8/15.
footdr: yes I know these were received.
footdr: thanks anyway

Based upon the above response(I have put in bold type) the accounting department must not be the same individuals who process cashins 7 days a week. Apparently there is an "accountling" department that processes your ID documents and Fax back form( which is rediculous anyway unless perhaps it was a credit card deposit) and a different Department that processes Cashins. YEA RIGHT!

No problem taking your Deposits though. What a Crock of you no what!

[kakata]

I do go wild at time it's true...but Id like to say that I did go back to Rushmore and made couple more deposits.
I ve won a tiny little bit and it was in my account in less than 12 hours. than lost it back
I was as usual high rolling at 10 to 20 "CENTS" per spin
It must depends on how much you have won footdr....

[chuchu59]

Footdr,

Why let this issue interrupt your weekend? If I were you, I would just enjoy myself and get my money next week. Close the account after receiving your dues and patonise Clubworld only.