Rushmore Casino Experiences

[babs7262]

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

[lauriejim]

Originally Posted by babs7262

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

.............they seemed to be o.k and i liked the c/s, i was just alittle uneasy with the high jackpots most of them being over 20k.

[babs7262]

I know,

Arnt those JP's extremely high. They must not hit as much as other casinos ut how cool would that be!

[blackjackguide]

I have been having some problems with the affiliate side getting paid. Sent several emails not returned.

My players have told me that they love this casino and it always gets praised. Don't know what to think about them treating affiliates this way...

[winbig]

I have a small issue with their T&C - not because of their rules, but the way it's worded and positioned on their site:

# In order to withdraw winnings from this bonus we ask that you fulfill the following wagering requirements:

* Players are asked to wager the bonus and deposit amounts fifteen (15) times before making any cash-outs. Bets placed in the following games: All Blackjacks, Perfect Pairs, Baccarat, Craps, All Video Pokers, TriCard Poker, War, Paigow, Red Dog, Caribbean Stud and Roulette do not fulfill players obligations towards wagering requirements.

# If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.
# Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

The problem lies in the fact that in point #1 they simply say that the restricted games won't count towards meeting your WR. If a player didn't read any further and took that for face value, they would forfeit any winnings, as it's stated in point #3.

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

edit: After another reading of point #3, I see that their statement is pretty ambiguous. Are they going to void ALL of a player's winnings, or just winnings generated from a restricted game? And on the flip-side, are they going to refund a player's losses if they play a restricted game and lose?

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

[lauriejim]

i just withdrew 1k from rushmore, i have to send in some docs and then we will see how fast the check comes.................laurie

[KasinoKing]

Originally Posted by winbig

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

Totally agree with your post - another RTG either deliberately trying to trick players, or too incompetent to write clear, concise, unambiguous T&C's.
I don't know which is worse...


However, I do think you may need to re-read & re-think what you said in your last point...

Originally Posted by winbig

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

[winbig]

Originally Posted by KasinoKing

However, I do think you may need to re-read & re-think what you said in your last point...

Why?

For example, the following scenario:

Player deposits $100, gets $100 bonus. They have a good run at (restricted game) Blackjack and take their balance up to $1000.

They head off to slots and pull @ $10 a spin. Their balance drops down to $500 ($500 loss - well over the original D+B) before they finally hit a good run and after they meet the WR's, their balance is at $2,000.

You can clearly see that if not for gaining the extra $800 on a restricted game, they would have never hit the good streak on slots and hit the $2k mark, let alone been able to finish the WR's....clearly bonus abuse in any casino's eyes. But, with the wording of their T&C, it's definitely up for debate that the casino is only going to void $800 of the player's winnings. After taking another $100 for the phantom bonus, this leaves the player with a profit of $1000 off of a $100 deposit.

I mean, how would anyone take the following statement -

and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

I take it as they're only going to remove the money the player won from playing Blackjack, not the entire amount they try to cash out.

[Mousey]

I read through their T&C as best I could (fine print at hi res), but didn't see anything about a max cash out rule? Did I miss it?

They do confiscate the bonus upon withdrawal of winnings I take it?

Any weirdities I missed but should be aware of before I download this weekend?

[KasinoKing]

Originally Posted by winbig

Why?

Because you said 'grind away the WR on allowed games', not 'play an allowed game & get lucky'.

Grinding out WR normally means playing a very low-risk strategy so that you lose as little of the bonus money as possible, but you are still nevertheless losing.
In that scenario the player would not be better off.

Anyway, that was just me being picky Please excuse the minor de-rail from the important topic here - as you said, their T&C's are very badly written & do need amending.

KK