BAD Bonus Rule at RIVAL

[poser]

Hi,

imagine - I claim a 200% Slots bonus at Rival, max depsoit 50 $, 60x deposit WR, deposited 100 $ and realized that the bonus is only up to 100 $.
No way - the support didn't want to let me unclaim the bonus before I started to play.

I play and win up to 500. And when I had wagered over 3000 $ (50 $ max deposit x 60 = 6000), I looked into the cashier and was wondering: "Cashout requirements not met."

I ask in chat and was told: I have to wager 6000 $ now, only because I deposited 100 $ instead of 50 $, albeit only my first 50 $ deposit was matched with bonus money (200%).

LOL - you deposit more, risk more - and get punished for it.

AND, as if this wasn't enough, your minimum cashout goes up to 400 $, instead of 300$...

Not a nice move !!!

And as you guess, I lost all on my way to frustration..

If I had deposited 50 $ LESS, I would be 450 richer now - wrong world !!


BE WARNED...never deposit a single coin more then you must at RIVAL - you will regret !

[hippo925]

that is a bummer. i'm suprised cs didn't let you correct that before you started playing. which rival was that at? usually, you can contact the manager by pm and they tend to be more responsive.

[KasinoKing]

I'm not defending Rival just for the sake of it, and I do think that was very unfair, but the T&C's do say the WR is Deposit x 60 so is it really their fault if you didn't read/understand the terms correctly?

Depending on which Rival it was, it might be worth you contacting their rep to see if they have any sympathy.
You never know...

KK

[winbig]

Hi,

imagine - I claim a 200% Slots bonus at Rival, max depsoit 50 $, 60x deposit WR, deposited 100 $ and realized that the bonus is only up to 100 $.

That didn't trigger any flags right there?

Which casino was this at? If you're talking about TIV & the email they sent out for the new islot promo via email, it says quite clearly in the first line of the email that it's a maximum $100 bonus.

But, I do agree that a player should NOT be penalized for making a deposit larger than the amount required to claim the maximum value for the bonus. There's tons of casinos that cry bonus abuse when people deposit the least amount of money to claim the most bonus, so they should be thrilled that the player is actually depositing AND RISKING more of their own money.

This is the first 2 sentences of the email I received:

New iSlot and 200% up to $100 promo!

I have this exclusive offer just for you but hurry! This offer expires in 7 days so deposit now to take advantage of this generous slots bonus of 200% up to $100.

[poser]

It was Paradise 8.

The Deposit was 20 -50. Not 50 max. But 20 to 50 for me means 50 max...

Anyway, the support "Don", didn't let me reverse the deposit nor correct the bonus or unclaim it.

So I had to accept it. But hell, to have to wager double and a higher min cash out !

I cannot understand what this rule is for. Only to punish the the one thats deposits more than the min for the max bonus.

In all other casinos only the deposit that was used to claim the bonus counts, even if its bonus+deposit wagering.

The player that has this must feel cheated, no ?

[hippo925]

i certainly would feel unhappy about it as well. not completely understanding the t & c's or not catching every detail is common because of the convoluted ways many casinos write their terms. rival, IMHO, is generally pretty clear and straightforward. the bummer part is that they would not let you rectify the situation after you figured it out and before you started playing. i'm not sure how hard it would have been to fix that issue to keep a player happy but it certainly seems like their cs should have a little more flexibility when it comes to things like this.

[1819]

rival words their bonus' terribly. t.i.v. has a bunch of 100% up to 100 bucks going on now. the slots bonus restricts vp and all the usual games. the video poker bonus excludes all the usual games but nowhere does it say slots cannot be played. makes zero sense. simply claim the vp bonus and play slots and vp. i doubt they would let that fly. on another note....still waiting for my cashouts from 2 rivals. davinci march 2nd and tiv the 15th. no emails claiming problems just the usual 10-15 business day line that now states 10-15 business days or longer. lol. john from tiv has thrown a few bucks my way and said they were having processor problems. davinci denies there is any problem and continues to tell me they are "looking into it". i expect to start collecting dividend checks.

[paul02085]

Originally Posted by poser

Hi,

imagine - I claim a 200% Slots bonus at Rival, max depsoit 50 $, 60x deposit WR, deposited 100 $ and realized that the bonus is only up to 100 $.
No way - the support didn't want to let me unclaim the bonus before I started to play.

I play and win up to 500. And when I had wagered over 3000 $ (50 $ max deposit x 60 = 6000), I looked into the cashier and was wondering: "Cashout requirements not met."

I ask in chat and was told: I have to wager 6000 $ now, only because I deposited 100 $ instead of 50 $, albeit only my first 50 $ deposit was matched with bonus money (200%).

LOL - you deposit more, risk more - and get punished for it.

AND, as if this wasn't enough, your minimum cashout goes up to 400 $, instead of 300$...

Not a nice move !!!

And as you guess, I lost all on my way to frustration..

If I had deposited 50 $ LESS, I would be 450 richer now - wrong world !!


BE WARNED...never deposit a single coin more then you must at RIVAL - you will regret !

Poser, I had the EXACT same thing happen to me at Cocoa. I didnt read closely (like a dummy) and i deposited $100. When i only got $100 bonus i contacted them and they explained to me i did not read the offer closely. I looked at it again and saw that they were correct. I did not ask to be refunded my deposit as i figured it was my fault so too bad. I also assumed that i had to meet the extra WR's due to depositing the extra $50 and i did have to. Their rep here gave me a free bonus for being a dummy which i thought was nice considering. Believe it or not i somehow managed to meet the WR's and cashed out yesterday. Have not gotten it back yet but have no doubt i will.

The only thing i will say is if you just glance at it the wording can fool you as it obviously did both you and I. Or maybe we are the only two dummies out there . I do feel for you bro. When i was wagering like $6k instead of $3k i was cussing myself but it worked out in the end and i was satisfied with their response even though i did not ask to have my deposit returned.

Que sera, sera.

[chuchu59]

The casino is being too inflexible. If the requests were made after commencement of play, the rules would need to be adhered to. However, if the player realised the mistake before play, surely the casino in question can make adjustments and allow the playthrough to be just $3000. OK, it's a mistake on the players' part, but there was no loss on the casino. Gamblers are an impatient lot and will jump at offers they feel are great without reading the fine print.

[anniemac]

You would think that some kind of an adjustment could have been made. However, if live chat was the only person contacted, that was the problem. For some reason the live chats for Rivals are now handled all together and the person you chat with doesn't usually have a clue. I went to live chat at three different ones tonight and got the same person on chat at each one. None of the casinos were in the same group but had the same chat and I had to specify which casino I was talking about even though I went through chat at the casino. So if you want answers, you have to contact a rep. and with the email problems even that is kinda dicey right now.

My suggestion to anybody depositing with bonuses at Rivals is to read all the way through before you deposit. They have different terms for each bonus.