BAD Bonus Rule at RIVAL

[poser]

Hi,

imagine - I claim a 200% Slots bonus at Rival, max depsoit 50 $, 60x deposit WR, deposited 100 $ and realized that the bonus is only up to 100 $.
No way - the support didn't want to let me unclaim the bonus before I started to play.

I play and win up to 500. And when I had wagered over 3000 $ (50 $ max deposit x 60 = 6000), I looked into the cashier and was wondering: "Cashout requirements not met."

I ask in chat and was told: I have to wager 6000 $ now, only because I deposited 100 $ instead of 50 $, albeit only my first 50 $ deposit was matched with bonus money (200%).

LOL - you deposit more, risk more - and get punished for it.

AND, as if this wasn't enough, your minimum cashout goes up to 400 $, instead of 300$...

Not a nice move !!!

And as you guess, I lost all on my way to frustration..

If I had deposited 50 $ LESS, I would be 450 richer now - wrong world !!


BE WARNED...never deposit a single coin more then you must at RIVAL - you will regret !

 

[hippo925]

that is a bummer. i'm suprised cs didn't let you correct that before you started playing. which rival was that at? usually, you can contact the manager by pm and they tend to be more responsive.

 

[KasinoKing]

I'm not defending Rival just for the sake of it, and I do think that was very unfair, but the T&C's do say the WR is Deposit x 60 so is it really their fault if you didn't read/understand the terms correctly?

Depending on which Rival it was, it might be worth you contacting their rep to see if they have any sympathy.
You never know...

KK

 

[winbig]

Hi,

imagine - I claim a 200% Slots bonus at Rival, max depsoit 50 $, 60x deposit WR, deposited 100 $ and realized that the bonus is only up to 100 $.

That didn't trigger any flags right there?

Which casino was this at? If you're talking about TIV & the email they sent out for the new islot promo via email, it says quite clearly in the first line of the email that it's a maximum $100 bonus.

But, I do agree that a player should NOT be penalized for making a deposit larger than the amount required to claim the maximum value for the bonus. There's tons of casinos that cry bonus abuse when people deposit the least amount of money to claim the most bonus, so they should be thrilled that the player is actually depositing AND RISKING more of their own money.

This is the first 2 sentences of the email I received:

New iSlot and 200% up to $100 promo!

I have this exclusive offer just for you but hurry! This offer expires in 7 days so deposit now to take advantage of this generous slots bonus of 200% up to $100.

 

[poser]

It was Paradise 8.

The Deposit was 20 -50. Not 50 max. But 20 to 50 for me means 50 max...

Anyway, the support "Don", didn't let me reverse the deposit nor correct the bonus or unclaim it.

So I had to accept it. But hell, to have to wager double and a higher min cash out !

I cannot understand what this rule is for. Only to punish the the one thats deposits more than the min for the max bonus.

In all other casinos only the deposit that was used to claim the bonus counts, even if its bonus+deposit wagering.

The player that has this must feel cheated, no ?

 

[hippo925]

i certainly would feel unhappy about it as well. not completely understanding the t & c's or not catching every detail is common because of the convoluted ways many casinos write their terms. rival, IMHO, is generally pretty clear and straightforward. the bummer part is that they would not let you rectify the situation after you figured it out and before you started playing. i'm not sure how hard it would have been to fix that issue to keep a player happy but it certainly seems like their cs should have a little more flexibility when it comes to things like this.

 

[1819]

rival words their bonus' terribly. t.i.v. has a bunch of 100% up to 100 bucks going on now. the slots bonus restricts vp and all the usual games. the video poker bonus excludes all the usual games but nowhere does it say slots cannot be played. makes zero sense. simply claim the vp bonus and play slots and vp. i doubt they would let that fly. on another note....still waiting for my cashouts from 2 rivals. davinci march 2nd and tiv the 15th. no emails claiming problems just the usual 10-15 business day line that now states 10-15 business days or longer. lol. john from tiv has thrown a few bucks my way and said they were having processor problems. davinci denies there is any problem and continues to tell me they are "looking into it". i expect to start collecting dividend checks.

 

[paul02085]

Hi,

imagine - I claim a 200% Slots bonus at Rival, max depsoit 50 $, 60x deposit WR, deposited 100 $ and realized that the bonus is only up to 100 $.
No way - the support didn't want to let me unclaim the bonus before I started to play.

I play and win up to 500. And when I had wagered over 3000 $ (50 $ max deposit x 60 = 6000), I looked into the cashier and was wondering: "Cashout requirements not met."

I ask in chat and was told: I have to wager 6000 $ now, only because I deposited 100 $ instead of 50 $, albeit only my first 50 $ deposit was matched with bonus money (200%).

LOL - you deposit more, risk more - and get punished for it.

AND, as if this wasn't enough, your minimum cashout goes up to 400 $, instead of 300$...

Not a nice move !!!

And as you guess, I lost all on my way to frustration..

If I had deposited 50 $ LESS, I would be 450 richer now - wrong world !!


BE WARNED...never deposit a single coin more then you must at RIVAL - you will regret !

Poser, I had the EXACT same thing happen to me at Cocoa. I didnt read closely (like a dummy) and i deposited $100. When i only got $100 bonus i contacted them and they explained to me i did not read the offer closely. I looked at it again and saw that they were correct. I did not ask to be refunded my deposit as i figured it was my fault so too bad. I also assumed that i had to meet the extra WR's due to depositing the extra $50 and i did have to. Their rep here gave me a free bonus for being a dummy which i thought was nice considering. Believe it or not i somehow managed to meet the WR's and cashed out yesterday. Have not gotten it back yet but have no doubt i will.

The only thing i will say is if you just glance at it the wording can fool you as it obviously did both you and I. Or maybe we are the only two dummies out there . I do feel for you bro. When i was wagering like $6k instead of $3k i was cussing myself but it worked out in the end and i was satisfied with their response even though i did not ask to have my deposit returned.

Que sera, sera.

 

[chuchu59]

The casino is being too inflexible. If the requests were made after commencement of play, the rules would need to be adhered to. However, if the player realised the mistake before play, surely the casino in question can make adjustments and allow the playthrough to be just $3000. OK, it's a mistake on the players' part, but there was no loss on the casino. Gamblers are an impatient lot and will jump at offers they feel are great without reading the fine print.

 

[anniemac]

You would think that some kind of an adjustment could have been made. However, if live chat was the only person contacted, that was the problem. For some reason the live chats for Rivals are now handled all together and the person you chat with doesn't usually have a clue. I went to live chat at three different ones tonight and got the same person on chat at each one. None of the casinos were in the same group but had the same chat and I had to specify which casino I was talking about even though I went through chat at the casino. So if you want answers, you have to contact a rep. and with the email problems even that is kinda dicey right now.

My suggestion to anybody depositing with bonuses at Rivals is to read all the way through before you deposit. They have different terms for each bonus.

 

[thisisvegas]

I am very certain the casino in question is thisisvegas since the terms look identical to a bonus released recently and I am very familiar with the other bonuses, wording of the promos and terms and conditions.

Anyone has any issues please send me a pm with a note including your username and I will see what I can do. I do know if you claim a bonus, deposit and start playing you usually can't stop and ask the bonus to be removed. I hate to see players read the terms after the fact but it is important to do no matter which casino you play at. I will in the future do my best to ensure the terms are very clear in any promotional email and try to keep some of the promotions standard such that when you see the promotion name and you have played it before, you just know what it is from reading it before.

I might not be online for a little while but perhaps later this day as I am flying back from Amsterdam. Will do my best to answer PMs later once I get back but I am a little behind but will get it done.

Cheers,

John

 

[KasinoKing]

I am very certain the casino in question is thisisvegas since the terms look identical to a bonus released recently and I am very familiar with the other bonuses, wording of the promos and terms and conditions.

Wrong! It's Paradise 8. The OP stated this in post #5 above.

I hope you had fun (but not toooo much ) in Amsterdam!

KK

 

[chuchu59]

I am very certain the casino in question is thisisvegas since the terms look identical to a bonus released recently and I am very familiar with the other bonuses, wording of the promos and terms and conditions.

Anyone has any issues please send me a pm with a note including your username and I will see what I can do. I do know if you claim a bonus, deposit and start playing you usually can't stop and ask the bonus to be removed. I hate to see players read the terms after the fact but it is important to do no matter which casino you play at. I will in the future do my best to ensure the terms are very clear in any promotional email and try to keep some of the promotions standard such that when you see the promotion name and you have played it before, you just know what it is from reading it before.

I might not be online for a little while but perhaps later this day as I am flying back from Amsterdam. Will do my best to answer PMs later once I get back but I am a little behind but will get it done.

Cheers,

John

Although KK has pointed out that this is Paradise and not TIV, John can still visit this issue in case something similar crops up at a later stage. Some players may be newbies who do not know anything about the casinos' terms, let alone read them precisely. I am of the opinion that if a deposit is accompanied by a match deposit only that portion of the deposit should count with regard to the WRs. Say, in Poser's case, he deposited $100 and got a 200% bonus on $50 while the remaining $50 bonus did not attract any bonus. The 60x deposit WRs can also be taken to mean the portion of the deposit that attracted a 200% bonus and not the entire deposit in that sense. Suppose Poser deposited $50 first followed by another $50 in quick succession. Shouldnt only the first $50 count?

I hope common sense prevails and that players not be punished by unintentional mistakes. This will then forge more lasting relationships between the casinos and players.

 

[classymom]

I did take the 200 % bonus @ TIV and read the terms wrong I PM'd John about it and I have to say he was very generous when he didn't have to be since it was my error. Thank you John, for this TIV gets my business

 

[winbig]

I hope common sense prevails and that players not be punished by unintentional mistakes.

You would think that casinos would realize that a player depositing more than required for a bonus isn't a mistake as well...they should be encouraging it, not the other way around.

Again, let's hope common sense prevails.

 

[Mousey]

I would think that since the software tracks playthrough for a bonus, that going back after a deposit and removing part of a deposit after a bonus has been claimed would create enormous problems.

So I repeat what we all already know. Read, read, read the T&C before clicking that button! And if any part of the terms are unclear, contact support.

 

[winbig]

I would think that since the software tracks playthrough for a bonus, that going back after a deposit and removing part of a deposit after a bonus has been claimed would create enormous problems.

So I repeat what we all already know. Read, read, read the T&C before clicking that button! And if any part of the terms are unclear, contact support.

Actually, it would only take a few lines of code to ensure that any [remaining] deposit over the maximum required for a bonus isn't taken into consideration when it comes time to calculate WR's for a specific deposit.

If their programmers are competent enough to code gambling software, then it would be almost a no-brainer to implement something like this into the cashier.

 

[poser]

Thx for your posts all.

Sure, my fault. But I think Rival should correct the way this works.

If one deposits more, of cos only the max deposit shell count to WR. As in all other casinos.

I think the main goal for casinos should be to keep players happy and not to set up traps (I dont say they set this trap to fool players, just think they didn't thought it through enough, hope so at least..).

Yes got a free chip too.

As for the player that has trouble cashing out. Make sure you get the mails from them. They CAN NOT send mails to a number of email addresses, eg YAHOO.DE, WEB.DE...

Actually, they send the mail, but it never reaches you. They still have no clue why.

Googlemail.com is just fine. I changed it in the Rivals I'm registered to, now I get mails...and my cashout (document request).

 

[classymom]

Thx for your posts all.

Sure, my fault. But I think Rival should correct the way this works.

If one deposits more, of cos only the max deposit shell count to WR. As in all other casinos.

I think the main goal for casinos should be to keep players happy and not to set up traps (I dont say they set this trap to fool players, just think they didn't thought it through enough, hope so at least..).

Yes got a free chip too.

As for the player that has trouble cashing out. Make sure you get the mails from them. They CAN NOT send mails to a number of email addresses, eg YAHOO.DE, WEB.DE...

Actually, they send the mail, but it never reaches you. They still have no clue why.

Googlemail.com is just fine. I changed it in the Rivals I'm registered to, now I get mails...and my cashout (document request).

I agree the W/R should only be in effect on the max amount per bonus terms anything above should not count.

 

[chuchu59]

I have been thinking about a way to overcome the problem that Poser faced. If the system can work in a way as to tie all the WRs to the bonus only, these problems wont occur. Say, instead of a 60x deposit WR with a 200% bonus it could be altered to 30x bonus WR. For a 100% bonus with a 50x deposit WR, this could be altered to a 50x bonus WR. No more arguments as to the size of deposits in future.

 

[paul02085]

I did take the 200 % bonus @ TIV and read the terms wrong I PM'd John about it and I have to say he was very generous when he didn't have to be since it was my error. Thank you John, for this TIV gets my business

Mom, did you deposit $100 too?




PS- John was very nice in helping me also. Much appreciated.

 

[paul02085]

You would think that some kind of an adjustment could have been made. However, if live chat was the only person contacted, that was the problem. For some reason the live chats for Rivals are now handled all together and the person you chat with doesn't usually have a clue. I went to live chat at three different ones tonight and got the same person on chat at each one. None of the casinos were in the same group but had the same chat and I had to specify which casino I was talking about even though I went through chat at the casino. So if you want answers, you have to contact a rep. and with the email problems even that is kinda dicey right now.

My suggestion to anybody depositing with bonuses at Rivals is to read all the way through before you deposit. They have different terms for each bonus.

I know TIV and Cocoa have the same support. Which 3 did you chat with Anniemac?

 

[happygobrokey]

adding to what chuchu said, mg does configure their bonus wr's to always be a multiple of the amount of bonus money, leaving the deposit out of the equation.

and crypto has it in black and white that any deposited amount above the maximum required for the bonus does not incur any wr on it and is immediately withdrawable at any time.

rival are following their own rules by the letter, but being rather inconsiderate to the player, especially if he was truly not allowed to give back the bonus or reverse the deposit prior to beginning.

imagine a case where a player made a typo and entered 500 instead of 50. so instead of 200% his bonus is effectively 20% and the wr incresed tenfold as well. it does not make sense to run the program this way.

good luck

 

[classymom]

Mom, did you deposit $100 too?




PS- John was very nice in helping me also. Much appreciated.

No I deposited 70.00 - thought I was getting 210.00 for my deposit ( was only 170.00) John did give me the extra 40 - I will read terms a little closer next time but it was awfully nice of him.