Bizzare Bonus Terms

[vinylweatherman]

Originally Posted by chuchu59

Yeah but nearly all Rivals have incompetent customer support staff. About a month ago, because of my play at a certain Rival, they emailed me about having placed $15 in my account. However, my monitor was dead after an electrical failure and I did not log again into the casino until a week later. The $15 was not there because it had a 7-day expiry period. I chatted with support about this and the staff told me he couldnt place the bonus back into the account. When I asked whether he could talk to their manager about this, he seemed to be both stupid and ignorant and repeated that he could not place the bonus back. I was frustrated and stopped talking to this guy. Subsequently, I closed my account.

This is a daft attitude, 7 days is too short, what if you went on holiday for the usual 1 to 2 weeks just at the time you got a "gift". This would turn such a gift into an insult, and I expect that if they hadn't given this $15 in the first place, and of course never had to make it vanish, you might still be a customer, and lost more than the $15.

Players in the Uk have another reason for disliking a short expiry, they might be with Virgin Media like myself At least for the next couple of months.

[USA2112]

I must have nothing better to do with my time. I signed up for this casino and did receive the $7, well, Scarey Rich hit me with a couple triple bar bonuses off the "bat" I actually made that 100X playthrough. So question is will they pay! Got a few comps too.. What's the odd's.

[KasinoKing]

Originally Posted by USA2112

I must have nothing better to do with my time. I signed up for this casino and did receive the $7, well, Scarey Rich hit me with a couple triple bar bonuses off the "bat" I actually made that 100X playthrough. So question is will they pay! Got a few comps too.. What's the odd's.

Re my previous post in this thread: I reckon you have a 99.99% chance of getting paid!

One odd thing here though; when I did the free-chip (at Paradise 8) my wagering did not earn any comp points...?

[USA2112]

Originally Posted by KasinoKing

Re my previous post in this thread: I reckon you have a 99.99% chance of getting paid!

One odd thing here though; when I did the free-chip (at Paradise 8) my wagering did not earn any comp points...?

Probably right I'll wait and see, what I didn't like about this casino was the 404 error I got for sloto cash casino when pressing the home button on the affiliate page at the bottom. So I did not sign up to advertise them. If they pay I'll reconsider. So far I find most Rivals ar good casinos and have had no problems.

Not sure what's going on with the comps they did add up for me.