Were they right to do so?

[Gaahl]

Ok, first off, this isnt a complaint of any sort, therefor im not posting it under complaints. I just came to think of something, and I was wondering your opinion on this.

About 1.5 year ago, cant remember exactly the date, I registered at a Microgaming Casino, since this is not a complaint, I wil not state which casino it was, but story story goes as this.

Since im from Norway, there really isnt any currency that is "mine". Therefor I tend to play in £, don't ask me why. Anyways, so I register at this MG casino, and I play for like half an hour or so, the slots were really hot and I drive my 100£ deposit up to around 300£ I think it was. For the record I did not take a bonus, and I still don't, as I dont want the bother of meating WR etc. So I drive my deposit up too around 300£, I suddenly I get the message that my account is locked. I have no idea why it is locked, and I send the casino an email, asking what is going on. They reply that I have registered an account in £, while not living in Britain. I was then given a link to their TC which quite shocked me. There, in the text, they stated that if you registered an account in £ while not living in Britain, they would close your account, and TAKE your deposit AND winnings... I was furious and called them on the phone asking what the f...k they were doing, but they said they were sorry (sure they were,lol) and that there was nothing they could do....

So basicly, I lost my winnings and my deposit. This was before I even knew Casinomeister existed, so I had no ways of complaining.


My question is, is it OK for casinos to put this in their TC? Why was I able to register an account in £, when I had chosen an non-british homecountry? My guess is that they saw this as an easy trap and an road to free money.

If I had known about Casinomeister back then, do you think it would have mattered? Or are this basicly "legal" from the casinos side?

There is not a chance in hell I can complain now, but this is a question I have asked myself a few times, and this time I got around to ask about it.

[lojo]

There were two players recently; one used a bonus, the other didn't. They both had their winnings confiscated per the terms.

I have an opinion: if the casino accepted a wager in seashells or cowdung they should pay the result in seashells or cowdung. Anything else is human dung. That's just my opinion.

Any casino that states they will keep the deposit is rogue and you should post their name, especially if the terms still exists.

[babs7262]

I agree, they took your deposit , they should of returned atleast the deposit. I remember when I accidently opened my 3 dice in GBP lol...Im in the USA. I was surprised when I not only got my money and winnings, but it was double what I thought.

I made an honest mistake and it seems you did the same since you werent sure which currency to use. What do you mean you dont have your own money? What do you call your money? It wasnt listed in currency options at MG? Im just curious, not grilling you

[Gaahl]

Hehe, I meant that since we, in Norway, don't use Euros, but Norwegian Krone, non of the foreign currencies is "mine". Therefor I am as likely to play in Euros, Pounds or Dollars. But according to the casino which confiscated my money and closed my account, I should have played in dollars.

The casino in mention was Grand Hotel Casino, the TC are stil visible here:
http://www.grandhotelcasino.com/abou...gistration.asp

They clearly state it in their TC, but, when you play at a new casino, and you don't take up a bonus, do you really read all the TC? I mean, what hassel is it to them to atleast return the deposit??


What I don't understand, is why they don't put it into their system that you cannot register as £ currency, if you don't live in Britan. Shouldnt be that hard..., unless they want you to make that mistake, so that they can take your money...


As I said, this happened over a year ago, but I recently saw the name of this casino again on a list over MG casinos, and I came to think about the case I had with them. And I was wondering if the casino could rightfully do what they did.

[Rusty]

Name them they are rogue.
It would be sneaky enough taking your winnings but taking your deposit is THEFT plain and simple.
As you say you did not take a bonus then there should of been no problem but even if you did it should of made no difference as Lojo so eloquently points out.
Sorry this happened to you but at least you can stop other people letting these crooks take their money.


Ahhh you just posted and named them, good.

[lojo]

- Please note that only users from United Kingdom and Northern Ireland will be able to open a British Pound account.
- Please note that only residents of the European Union will be able to open an account in Euros.

All accounts opened not according to our Account Currency Policy (i.e. Euro accounts opened from a non-EU country) will be locked: should you have made a deposit before the account is locked, the Casino cannot be held responsible for any action taken afterwards.

In order to become a GRAND HOTEL CASINO Real Player, players must register.

Players must provide GRAND HOTEL CASINO with true and correct details and notify us immediately of any changes that should occur.

Only one Real Account per household is allowed. If other accounts are opened, special promotions will not apply.

GRAND HOTEL CASINO reserves the right to close accounts at any time, especially when information is discovered to be incorrect or misleading or when there has been a history of fraudulent abuse.

The Casinos Management retains the right to terminate accounts, confiscate winnings and to discontinue or cancel all promotions at any time, for any reason whatsoever and without prior notice.

Players are solely responsible for keeping their account numbers and passwords secure and secret. Players are solely responsible for any purchases and/or losses that may occur on Player's account.

If these are the same terms as before, they erred in stealing your deposit.

[Rusty]

All accounts opened not according to our Account Currency Policy (i.e. Euro accounts opened from a non-EU country) will be locked: should you have made a deposit before the account is locked, the Casino cannot be held responsible for any action taken afterwards.



Translates: We can not be held responsible for our thieving actions

It does not state anywhere that your deposit will be confiscated though.
Only a rogue Casino would do this without very strong evidence of fraud.

[lojo]

Translates: We can not be held responsible for our thieving actions

It does not state anywhere that your deposit will be confiscated though.
Only a rogue Casino would do this without very strong evidence of fraud.

I agree, and it doesn't seem like the actions I've experienced with any of the group. This may be a misunderstanding and Gahll can just ask for the money back

Here's the casinos google history here http://www.google.com/search?as_q=gr...s=&safe=images

[Gaahl]

Well, thats what they did, I called them on the phone, support even said he talked to the manager, but there was nothing he could do. So my account remained closed, I asked if they could return my deposit, but support told me sorry, and babbeled something about "TC clearly states" bla bla bla.

Well, now it irritates me that I did'nt go any further with it back then. lol

[lojo]

Well, thats what they did, I called them on the phone, support even said he talked to the manager, but there was nothing he could do. So my account remained closed, I asked if they could return my deposit, but support told me sorry, and babbeled something about "TC clearly states" bla bla bla.

Well, now it irritates me that I did'nt go any further with it back then. lol

If there was no funky stuff on your end, I'd ask for the money back. You have your account number? Right is right and fair is fair. No reason the casino wouldn't want to make nice and apologize.