RTG - Main Street Group Of Casinos

[Kenny Lingus]

The mail campaign in question was not approved or sent by Mainstreet. We would never draft an offer like this and always state that terms apply (we would also never mail out something that looks this bad).....

....The affiliate and has now been informed that if any further mailings like this are sent out that his account will be closed.

Please accept our apologies.

So does this mean that you will be honoring the $900 free bonus?

[MainstAffiliate]

So does this mean that you will be honoring the $900 free bonus?

No, we never offered free money and the site stated that terms applied. Affiliates are not permitted to make offers on behalf of the company that differ from what is posted on the site.

Thanks,

Jason

[vinylweatherman]

The $900 offer page is NOT the work of an affiliate, this is hosted DIRECTLY on the website for Sun Palace Casino. It is very specific that $900 is what is offered, and it is not possible to look at the actual structure of the offer whatsoever. ALL links either lead to a direct download or to the standard $500 bonus page. It is not logical to assume that the terms are simply a way of expressing the standard bonus since for the $900 offer the player not only has to enter the coupon, but also to contact support quoting their account number and the special code IDB 900. IDB presumably stands for Initial Deposit Bonus, and the whole thing implies this is a special offer by special invite, mainly because of the necessity to Email support with this additional code. If this really WAS purely a way of expressing the standard SUB (125% on $100 + 25% on the rest), then there simply would be no need to send this special IDB 900 code to support.
The fact that this $900 page exists also indicates that affiliates have been given a number of these secret pages with which to quote various bonus figures.

I have a more damning piece of evidence, and that is that MY mailer was not from a "rogue affiliate", since it was a "come back" offer and was sent using personal information than no affiliate could ever have (legitimately), but that I had provided to Main Street when they were Playtech. In my case, the aim was to get me to try their new RTG software. This simply had to have come directly from Mainstreet themselves, or a third party who had been contracted to contact their inactive Playtech players and get them to try out RTG with a "do over again" offer on the SUB.
My mailer is clearly the same as Zodiac has received. My post on Dec 5th last explains it:-

Main Street sent me a letter by post, almost begging me to return with the new software. Each time I checked, the promised bonus in the letter was not reflected in the software when I entered the coupon. Each time I asked support about this, my E-mail was ignored - so I used the letter in my printer & forgot about the bonus (they had thoughtfully printed only on the one side of the sheet of A4, equivalent to a 2c (1p) free chip). For those wondering, no - I didn't deposit, the problem became clear as soon as I entered the code, and if support dont answer my query, they are not going to credit any difference if I have to prove receipt of the letter to get it, which might have been the case.

In total, I received this offer 3 times, twice by snail mail and once by Email. No way was this simply a rogue affiliate randomly firing off spam and junk mail using information from a generalised database.
I am sure one of my come back offers even had my migrated account number on it, and Mainstreet would be advised not to claim THIS would have come from an affiliate, lest I ask how an affiliate came by my account number.

Perhaps if I had been more robust in my earlier post, this issue would have come to light then, last December, rather than now with yet another slew of these mailers.

[Kenny Lingus]

Affiliates are not permitted to make offers on behalf of the company that differ from what is posted on the site.

The mail campaign in question was not approved or sent by Mainstreet.....

.....The affiliate and (sic) has now been informed that if any further mailings like this are sent out that his account will be closed.

Hmmm, I wonder why this affliate was not let go?

I received the flyer copy from Zodiac and I am more than displeased. The flyer states that the recipient "won" a $900 bonus. Take a look at Zodiac's screen shot and that's what it pretty much implies. Unless there is another person with the same name in his village who "won" the $900 bonus, I would guess that the recipient of the mailer is the winner.

No terms. No conditions. Nothing. It just gives a URL where to collect this bonus, which in turn is merely the $500 sign up bonus as previously stated.

This is called "bait and switch". This is an unacceptable form of advertising, and I am flatly shocked that the Mainstreet group is participating in this sort of marketing. It's unethical and it's illegal in most jurisdictions, and all it does is piss people off. "Yay - you're a winner!!" turns out to be nothing but a load of BS.

Just my opinion, but i think that some free bonus should be provided to anyone who has received this flyer or a patently similar advertisment as a token of this casino group's acknowledgement that the players in question were not treated with proper respect.

Perhaps maybe, say, a bonus chip of $90 (1/10th of $900) with a fair WR would be a decent solution.

Otherwise, this group's accreditation should, at the very least, be reconsidered by the CM, IMO.

[Zodiac]

Unless there is another person with the same name in his village who "won" the $900 bonus

of course it gives one or two persons with the same name in the region but not in the same village

Puuh, what kind of story.

The stamp on the letter shows:

New Zealand
PO BOX 912006

Auckland
BPI2006/2558
--------------------------------------------------------------------------

[Zodiac]

Just my opinion, but i think that some free bonus should be provided to anyone who has received this flyer or a patently similar advertisment as a token of this casino group's acknowledgement that the players in question were not treated with proper respect.

Perhaps maybe, say, a bonus chip of $90 (1/10th of $900) with a fair WR would be a decent solution.

Otherwise, this group's accreditation should, at the very least, be reconsidered by the CM, IMO.

Well Kenny, that would be a possibility where i still not thought about and if they would like to do this how should they credit it ?

In my case i have not a account yet but very friendly from you that you thinking about other players

[vinylweatherman]

of course it gives one or two persons with the same name in the region but not in the same village

Puuh, what kind of story.

The stamp on the letter shows:

New Zealand
PO BOX 912006

Auckland
BPI2006/2558
--------------------------------------------------------------------------

Why would ANYONE go to the trouble and expense of sending these snailmail offers out if they were not being paid to do so

Surely, MainStreet MUST be paying for this to be done on their behalf, or whoever is doing this would have nothing to gain, and therefore would not do it.
SOMEBODY has paid the company behind this Auckland PO Box to generate and send this out INTERNATIONALLY. What database did they use for targeting these mailers, or are we expected to believe they just got hold of the addresses of ALL possible players in the WHOLE WORLD, and spent 10c on a stamp (or business frank) for each and every one of them.

I previously mentioned that Spin Palace were maeketed to me in a similar way, this time using the fake URL of scpalace which simply diverted to Spin Palace. The offer this time was for a "free £1000", although this was simply the MG free play, keep a tiny amount of your winnings promo

There are some scumbag marketing outfits being "bought in" by supposedly reputable casinos, who then do absolutely no monitoring of what they get up to. These operations using snail mail are just too big to be the work of rogue affiliates (except perhaps very big ones, who run other kinds of busineses, probably including industrial scale spamming by Email).

There have been other reports of these kinds of snail mail offers, but nothing much has come out of the discussion, but things seem different now that Bryan has seen one of these flyers and offered his opinion on its nature.

Many have involved players either "winning" something special, or being "personally invited" to use an "exclusive" offer - and all that is really on offer is the standard SUB as shown on the website, which is open to EVERYBODY, invited by dodgy flyer, spam, or not.


I have included the actual page shown when you type in the URL for the special offer. This is hosted on the sunpalace website, but is not linked to from it. As well as the flyer having no T & C, neither does this page offer any actual details of this special offer.

It does, however, show that it is necessary to contact support with your player ID and the "secret code" of IDB 900 after entering the coupon in order to get the bonus.

The only three links on this page go to the same place, a direct execution of the smart download.

If you click on "promotions", you get the page replaced with the one for the $500 bonus, the standard ones. There are terms available for this, but what good are these, they are NOT terms for a "special offer of a $900 bonus", or even for the "winner" of a free $900, but the terms for every Tom, Dick & Harriet that happens along to see what kind of SUB is on offer.

The presence of this $900 page strongly suggests that a "free" $900 is being pushed by affiliates with the full cooperation of Main Street, even if the affiliates seem to be able to make up their own flyers without any kind of reference back for casino management approval.

This bears some similarities with the Jackpot Factory fiasco, where they employed a contractor to perform SEO on their website, but had no-one in charge of ensuring certain standards were kept to, with the result that the contractor overstepped (by some considerable margin) the boundaries of legitimate optimisation, leaving the whole affair to blow up in the faces of the JF casino management after the contractor had got his money and moved on.

Whatever is going on here with Mainstreet, it has been going on for at least 6 months to date, and no-one has so far seen fit to pull up those responsible other than the recent promise to "have a word" with the party responsibe so that it doesn't happen again. (You have been rumbled, better not do it again - nice while it lasted though)