Is this harasment

[sweetdenny]

Well i gave them a week to email me with what was going on here my conversation think its almost time to pitch the bitch.

Hi. Welcome to UK Poker. A host will be with you shortly. In the meantime, win prizes from a Nokia N95 to a Sony Laptop in our Action Point Blowout. Qualify now from just 10 Action Points!
HostDawn: Hello
sweetdenny: hi is host emma on today
HostDawn: no sorry she is away on holiday
sweetdenny: can i speak to a manger then
HostDawn: yes sure is there anything i can help with first?
sweetdenny: no
sweetdenny: ty
HostDawn: ok one moment please
HostStephenE: Hello Good day to you.
sweetdenny: hello again
HostStephenE: How may I assist you today
sweetdenny: i am still awaiting an email from emma that i was promised at the beginning of the week now i have been told she is away on holiday
HostStephenE: Ok yes
sweetdenny: this has been going on for weeks now are you going to resolve this
sweetdenny: or am i going to be mucked out more
HostStephenE: Sorry I can't resolve the problem at this time
sweetdenny: trhis is not funny
HostStephenE: What were you expecting in the email please
sweetdenny: for her to have investigated it and compensated me my chips back
sweetdenny: why am i expected to be treated this way
sweetdenny: i have been passed from person to person by u and emma now i am told that emma is off on holiday when i was promised an email by emma steven and manager ann also this should have been escalated to manager kay fenemore and no one has contatced me how is
sweetdenny: proffesional in any way
HostStephenE: Until all the correct imformation is checked and avaiable this matter can not be resolved
HostStephenE: Your account shows as correct
sweetdenny: what do u mean checked and available what has been happening for the last 3 weeks
HostStephenE: have you sent in a cpoy of your statment?
HostStephenE: Copy
sweetdenny: yes
sweetdenny: u had that manoths ago
HostStephenE: when was this please.
HostStephenE: As already previously explained we require this again
sweetdenny: emma did not say she need it again at all
sweetdenny: as i told her i do not have that account any more
sweetdenny: as previously explained
sweetdenny: i have not received one email from anyone at poker uk
sweetdenny: in the last 3 weeks
sweetdenny: are u now saying emma has been doing nothing for the last three weeks
sweetdenny: hello why are u now just ignoring me
HostStephenE: Not at all I am quite sure she has been looking into this for you, however I don't have this information with me at this time I will need to discuss this matter with her to find out the full situation.
sweetdenny: so are u away to phone her now then and find out
HostStephenE: No not at this time
sweetdenny: so when are you going to sort this
sweetdenny: there is no way you can expect me to wait another couple of weeks for her to come back from her holidays
sweetdenny: treating customers this way is a complete farce
HostStephenE: I am sorry but there is nothing more I can do for you at this time until I find what the full situation is and until this is possible I will have to say good bye for now thank you.
sweetdenny: no
sweetdenny: you can give me contact deatails for emma yourself and manager kay fenemore
HostMarie: Hi, Welcome to our Poker room. How May I Help you today?
sweetdenny: i will pass thsi over to casinomeister website and he can look into it
sweetdenny: get stephen back on here
sweetdenny: he cannot just walk off mid conversation this is a joke
HostMarie: I can see that he actually said goodbvye
sweetdenny: what without answering the questions

[vinylweatherman]

Well, the harrassment is fully justified! They are asking sweetdenny to be patient and promise replies within a certain timeframe, but each time nothing is done, and sweetdenny has to get in touch only to be told to wait yet another week, and another week, and so on.
If sweetdenny DIDNT keep this up, then no doubt absolutely nothing would be done. Emma may be on holiday (or it may be just a brush off), but I doubt she has been on holiday this past month as well.
This is definitely PAB time, more clout is needed to get them to pull their heads out of their **** and properly deal with this complaint.
It also shows they should NEVER be trusted with "partial withdrawals" in the future, even if they come back and say it can be done after all, they just can't handle the maths. It is their fault if they get less play while players wait for the full withdrawal to go though, and their are other poker rooms to frequent in the mean time (just don't fall into the common traps, such as using different aliases in the same network, or giving inconsistent personal details in different poker rooms).
Depending on how their banking works, it might be possible to make a withdrawal as two transactions, and then reverse one if needed. This would have the same effect as a partial reversal, but could be done by the player directly. This is possible with MG casinos, the reverse screen lists all pending withdrawals, and allows reversal of all, or individually by selection.

[BingoT]

Now I can say is PAB and get this on the table.
No need for this.
This should of been resolved by now.
Good Luck to ya Sweetdenny
B-T

[lojo]

I agree.