M G TOURNAMENTS

[spearmaster]

It just boots you out with no explanation, no pause or hang or anything?

And it doesn't happen during the free tourneys?

Now that's weird. At the very least I think MGS owes you some money back.

[jas2587]

I buy in 1st time spinning away an then up pops the rebuy
so I rebuy (wasnt watcjhin the timer)
an noticed dang up pops the rebuy again an not even 5 minutes has passed
this happened several times
I emailed them they sent the email
oh ck temp files dump cookies etc
told them I do all that before entering a casino
as they all use that line
then I sent them a copy of the times that I had bought in an rebought in an said see for yourself
the times dont add up
so they reply we have sent your info to MG they asked for account# an user name I also pointed them to this thread because they had replied to my complaint with the standard it is your pc email
so by the time they discover the problem the tourney will be over
oops im rambling

no it doesn't happen during the free 1's

Thanks

Cindy

[brianzz]

Same experience I've had, seems to happen ALOT on loaded, both times I've played a pay loaded tournament it's kicked me out within 2 to 3 minutes and demanded I rebuy.

The only real way to prove they're cheating, yes I said MG is cheating tournament players, is to take a video capture of your entire tournament time. They can't deny video evidence. If they can rig a tournament to kick you out, they can do about anything. I honestly still belive there's fake planted names to win some tournaments, like a few weeks ago I played a freeroll TS, I always keep the top 5 on the screen for jollies, and within 10 seconds of the tournament starting someone already had 25000 in wins.. complete BS

Spear, I asked Royal Vegas for a refund after I was kicked out of one and they told me under no circumstances was there to be a refund for a tournament.

[vinylweatherman]

Same experience I've had, seems to happen ALOT on loaded, both times I've played a pay loaded tournament it's kicked me out within 2 to 3 minutes and demanded I rebuy.

The only real way to prove they're cheating, yes I said MG is cheating tournament players, is to take a video capture of your entire tournament time. They can't deny video evidence. If they can rig a tournament to kick you out, they can do about anything. I honestly still belive there's fake planted names to win some tournaments, like a few weeks ago I played a freeroll TS, I always keep the top 5 on the screen for jollies, and within 10 seconds of the tournament starting someone already had 25000 in wins.. complete BS

Spear, I asked Royal Vegas for a refund after I was kicked out of one and they told me under no circumstances was there to be a refund for a tournament.

Their terms clearly state "malfunction voids play". Are we to believe this is only the case when the player WINS?
I doubt MG are deliberately cheating, they are plain incompetent. This joins a long line of software glitches that take months, or even years, to sort out because they are too arrogant to accept the possibility that it might NOT be a fault on the player's set up.
They need the proof rammed down their throat to accept blame, something I once managed (and got a free restaurant dinner out of 32Red for)

If you can replicate these faults at 32Red (unless you are from the USA), there is a far better chance of a proper diagnostic investigation, as they are far less inclined to just shoot out the standard "your PC" E-mail.

I played the Loaded tournaments and had no problems, and I DIDN'T use the continues after a crap first round, and didn't bother with the rebuys.
Although I often use all the rebuys, I only play events with decent prizes, and often this is just the Weekender, which is STILL the normal 3 days despite what it says in the tournament lobby. I still think it would be worth using all the rebuys if the field is small, and there is no truly impressive score in first place.
Free tournaments are always worth a shot, and I am playing the Jackpot Factory semi-finals and the win o rama. It is only possible to qualify once for the final, just as with the weekender, no matter how often you play. I have not seen the suggested rule limiting entries to the semi-finals, and the tournament software is set to prevent multiple entries, it will give an error message if you try to enter a tournament twice by clicking on it from a different casino. It means you CANNOT split play between accounts to mop up small balances or comp point redemptions

[spearmaster]

Spear, I asked Royal Vegas for a refund after I was kicked out of one and they told me under no circumstances was there to be a refund for a tournament.

If no refund, then at least a free entry into an equal-valued tourney. You should be entitled to receive what you paid for in full.

It is only possible to qualify once for the final, just as with the weekender, no matter how often you play.

Yeah, I agree, I think that kinda sucks. Simmo's qualified more than once for the weekender, at least I think you should be entitled to one free continue or something.

[ballysdb]

I've been trying to play the free tourneys all day at Royal Vegas. I can register but it never goes into the 30 second countdown and it never starts. Anyone else having this problem?

[spearmaster]

sometimes it starts late, and sometimes you have to reconnect. Very irritating. If it says cancelled, just hang around for up to an hour longer, it will usually start up sooner or later.

[jas2587]

I got this email from them:

Hi Cindy

Thank you for contacting the VIP Support Desk.

We understand your frustration at not being able to enjoy the tournaments fully and have requested Micro Gaming to plook in to this for us.

In the mean time there are forums out there that specializes in casino tournaments and normally have excellent support manuals shoul;d a player have problems participating in a tournament. One such example is:
http://www.slottournaments.net/onlin...leshooting.php

We would also like to have a look at the following information regarding your computer:
CPU Speed
Ram Memory
Available Hard Drive space
Operating System

Thank you for your patience and understanding while we attend to your request.
Regards
Francois

VIP Support Host

ok I know my ram
how do I find out the speed on my pc
ram Memory
available hard disk space

Thanks
Cindy

[chuchu59]

sometimes it starts late, and sometimes you have to reconnect. Very irritating. If it says cancelled, just hang around for up to an hour longer, it will usually start up sooner or later.

Started playing these tourneys from yesterday. Usually the cancelled tourneys will resume within 5 minutes. BTW, won one of these for $15 at T/Struck today.

[bb28]

I'm assuming you are running WinXP. If so hit start, then control panel, then system. You should see something similar to this.
In order to get your harddrive info, go to my computer, hit view at the top of the menu bar and select details. That should get you what you need.