M G TOURNAMENTS

[spearmaster]

In the mean time there are forums out there that specializes in casino tournaments and normally have excellent support manuals shoul;d a player have problems participating in a tournament. One such example is:
http://www.slottournaments.net/onlin...leshooting.php

Classic - I like this casino already! The troubleshooters, however, are currently here in CM

BB's directions are good for RAM - available hard disk space, go to My Computer, then right-click on your Drive C:, Properties.

CPU speed - sometimes it will be reported where the RAM amount is, but usually not - so when you next boot your computer, try and catch the line which says "AMD" or "Intel" - the stuff following is the CPU information.

Chuchu - congrats. I still have yet to win one... the other day it actually took one hour to resume from a cancellation - I know because I assumed it was gone and Simmo had missed it - he came an hour later, and all of a sudden it kicked into gear. Maybe Simmo's the hamster on the gear wheel?

[chuchu59]

You can now also play Loaded and Avalon at these tourneys. Tried one called Champions League tourney yesterday (Loaded) with only 54 runners but finished out of the money. If you enter these do not press Max Bet otherwise you will get 10 spins only as the Max Bet is 500 coins and you only have a 5000 bankroll. I wasted 20% of my chips on the first two spins and got nothing.

[jas2587]

still no reply from MG an I dont expect 1
ended up in 10th place an got $62.50
after throwing $30 into it trying not to get
the boot after 2 to 4 minutes

Thanks All for input an
Good Luck
Cindy

[SlotsWizard]

I don't know why I bothered to play, but I just placed in the weekender feeder/satellite. Ten minutes of my life I wasted so that I could get the free entry into a tournament which I have zero chance of winning (can't deposit therefore can't rebuy).

[Jufo]

I don't know why I bothered to play, but I just placed in the weekender feeder/satellite. Ten minutes of my life I wasted so that I could get the free entry into a tournament which I have zero chance of winning (can't deposit therefore can't rebuy).

You would probably hate it if you won huge on the first round but got no means to protect your win with rebuys.

Two weeks ago I played the Weekender and after rebuys I ended up with 46950 score and 7th place (700$ win) but by the time Weekender ended I was knocked down to 11th place which only paid 200$. I really hated being knocked down at the last minute.

Not only that but the next weekend I checked the Weekender scores and 1st place had 48500 and 2nd place had 46500 so the same score I got a week before would have paid me 2nd place and 2400$!

So I won 200$ instead of 2400$ playing at the wrong time. So I guess it pays off to wait for a weekend when there is less competition.

[jas2587]

Just got this from them what a joke do they really think we are this stupid
you would know if you had to relog in which I didn't have to but.....

Hi Cindy

Andrew here from the Royal Vegas Casino.

We have received feedback from Microgaimng and they have informed us of the following:

Remember that an MPV tournament requires constant connection to the MPV system, much like Internet Poker Play. If you lose connectivity between spins the Casino merely attempts to reconnect to the gaming server at the next spin.

If an MPV player is disconnected then they'll have to log in again and rejoin the tournament they were playing. Unfortunately this will mean losing playing time. As MGS cannot be held accountable for individual player connectivity issues we cannot offer compensation in such cases.

If the you can give us the correct information about the tournament that you were playing in then we can attempt to establish what went wrong.

The above explanation is the most likely but I won't name that as the cause before investigating properly.

I have resent the game history to MicroGaming including all the information that we could find on it on our system. And am still awaiting their response, we will keep you updated on our findings.

We appreciate your patience and understanding in this matter.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Kind Regards

VIP Support Host
Andrew



Cindy

[vinylweatherman]

Just got this from them what a joke do they really think we are this stupid
you would know if you had to relog in which I didn't have to but.....

Hi Cindy

Andrew here from the Royal Vegas Casino.

We have received feedback from Microgaimng and they have informed us of the following:

Remember that an MPV tournament requires constant connection to the MPV system, much like Internet Poker Play. If you lose connectivity between spins the Casino merely attempts to reconnect to the gaming server at the next spin.

If an MPV player is disconnected then they'll have to log in again and rejoin the tournament they were playing. Unfortunately this will mean losing playing time. As MGS cannot be held accountable for individual player connectivity issues we cannot offer compensation in such cases.

If the you can give us the correct information about the tournament that you were playing in then we can attempt to establish what went wrong.

The above explanation is the most likely but I won't name that as the cause before investigating properly.

I have resent the game history to MicroGaming including all the information that we could find on it on our system. And am still awaiting their response, we will keep you updated on our findings.

We appreciate your patience and understanding in this matter.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Kind Regards

VIP Support Host
Andrew



Cindy

NOPE - It's still a malfunction whatever the cause, and "malfunction voids play". If we were to WIN a tournament because of connectivity issues messing with the playing time and coins in the opposite direction I am sure the play will be voided in that case, with the entry fee refunded.

It is a design fault at THEIR end that causes the player to suffer disadvantage during a connection failure due to time continuing to count down. The tournaments could have been designed with the safeguards of normal casino games, in that a player can reconnect and resume at the exact point they left off.

In all cases. "Malfunction voids play" must be applied consistently, not just when players win as a device to void such winnings and refund the deposit.

There ARE problems with MG software, and MG do not want these to be known about widely, but would prefer to fix them when they are found without fanfare. It is not acceptable to allow this policy to cause players to be refused compensation just because a problem is kept quiet and fixed.
This seems the case this week also, with all MG casinos having an unscheduled update today.
Recent problems "kept quiet" include the Mega Moolah movie error and a while back the notorious "MiniVegas" fiasco.
Before this, we had the "infinite loop" error with new game updates, which took months just to get MG to agree to their being a problem with the updater module.
Also under wraps is the mathematical problems of the new MG bonus system. This can be seen regularly, and often takes the form of a deposit into a zeroed account, even some months later, being credited as part cash and part bonus. The error also works in the opposite way on occasions where the account is NOT zero, but has a small bonus balance of a couple of credits or less, which all turns to cash, even though this is wrong, as WR should be carried where there is still a balance of over 1 credit (this second bit is probably why this has been kept quiet - they can't fix the first bit without making this second bit even worse).
More minor errors include the display problem where Thunderstruck freezes reels one and two and lets the rest spin forever during the bonus round, with the indicator showing "-1 free spins" as the amount left.

[jas2587]

I replied with this to the above email:

I am sorry it was the classic rebuys $5 loaded Cindy_56 11/23/2007 10:22:41 AM
last i knew I was in 7th place but don't think I will do this again as
was cut short 5:22
outta 10 minutes on the buy in an 3 rebuys so that is over 20 minutes

I did not have to relog in it went from playing the game to rebuy each time

from what I am hearing the same thing happened to players this past weekend

An they replied with this tad snippy I say lol:

Hi Cindy

Andrew here again.

Cindy I am aware of the game that you played on and have looked into it on the Play Check system, I have forwarded all the information that we have received from you and the information that we have compiled so that MicroGaming can investigate this matter properly.

Please know that we will keep you updated on all our findings.

We appreciate your patience and understanding in this matter.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Kind Regards

VIP Support Host
Andrew


Now I was nor am I trying to get any cash back as I did place 10th an I won $62.50 but if the game had not petered out I coulda been with a ticket to that cruise where I coulda got sea sick with every one else

The point I am trying to make is if the game is not working properly an it isnt pull the darn game just like a poker tourney gets cancelled

what do I get in the email today yup
you guessed it another email on

5,000 Free roll on Loaded
When: Mon Dec 3 to Sun Dec 9
Prizes: A share of $5,000
Entry Fee: $0
Re-buy Amount: $5
Number of Re-buys: Unlimited

same game that I had problems with

Good Luck
Cindy

[vinylweatherman]

There are STILL problems today. I have managed to play my free tournaments on offer, but am forever getting those odd codes, such as "problem registering code(2)". After clicking on it continually, I found it got past the error and registered for play.
I did play the Loaded one above, and it went through a spell of poor connectivity with the server for about a minute and a half, with the server taking up to 10 secs to return the spin result (it is easy to tell, the coin count decreases when the server returns a result, NOT when you click spin. - Normally this is instant, but occasionally there are these long delays). All this seems to indicate that the new games have caused the tournament server to keel over at times because of overloading. Problems with the tournament server do not affect connectivity and play with the host casino, and if it were OUR end that was the problem, both the casino and the tournaments would be equally affected by connection problems from our PC's to the internet.

[Scooter7]

These tournaments aren't worth the aggravation anymore.

In a poker tournament, rebuys go right into the players' prize pool. Here, they go right into the house's pocket. Plus, it's set up so you have almost no chance of winning unless you rebuy.

Combining the prize pool issues with all of the disconnection problems, I've decided that they won't see a dime from me for these things.