Geisha Lounge changes

[puppydog07]

Hello everyone,

Just letting everyone from geisha lounge know that the next time u log on to geisha u will be re directed to king solomons casino...geisha is no more.

I rang the customer support line to inquire if all the benifits we had earnt at Geisha would still be honored at king solomons, those of you who are gold members and have enjoyed cashbacks on your losses, i have been informed they are no more.

I stayed played and lost very quickly, can anyone suggest a new casino with the same software as geisha...not impressed at all.

thanks puppydog07

[AudiManinBoro]

Never played at Geisha but if their software is the same as Solomons then it is RTG and i would suggest Club World Casino. Good casno with great payout times although it can be a little tight at times, but would be my pick of the bunch from RTG. Inetbet is also another possibility

[chuchu59]

Well shouldnt grandacesgeisha be saying something about this.

[ugaboga]

What happened? Someone won a random jackpot and sent them bankrupt?

The site doesn't seem to redirect for me?

[KasinoKing]

I stayed played and lost very quickly, can anyone suggest a new casino with the same software as geisha...not impressed at all.

thanks puppydog07

As AMB said - it's RTG.
There are loads of casinos using this software - but 75% of them are rogues!

OK are the other Geisha's, Club World, iNetBet, BoDog, and Main Street Group.

Well shouldn't grandacesgeisha be saying something about this.

That's an understatement!!
I promote them & they haven't even told me about it!

[Pinababy69]

Has anyone PM'd Greg and asked for an explanation? Although I'm with you guys, he should have made a post on the forum informing players and affiliates alike of the closing of one casino, and the migration of accounts to KS.

I'd be interested in hearing the reasoning behind it. I'm sure it's financial, but it was only a year or two ago they acquired Windows Casino, which they then switched over to Playtech software, a casino with a less than stellar reputation for sure. Now they have closed down one of the previously decent casinos in their stable.

I'll send Greg a PM if no one else has?

[vinylweatherman]

I think a bigger issue is cancelling the benefits earned by loyal players without notice, and not even telling them in advance so that they can cash in comps etc.
In previous cases (main street), it has simply been a matter of logging into the replacement casino with your old details. In this case, former Geisha players should be able to log into King Solomons with their Geisha username. This will leave some players in the position of having "multiple accounts" at King Solomons if they are currently members at both. Unless this change has been properly done, such players could find that this "administrative curiosity" leads to locked accounts and denied winnings should they play the "wrong" King Solomons account.
Perhaps they are trying to distance themselves from RTG, having begun to promote their Playtech brand Windows casino "aggressively" to their existing RTG players on their database.
They really should have told their affiliates and other promoters, as this could lead them into trouble with their website visitors, who could accuse them of having out of date offers on their site. It leaves Bryan in the position of having an accredited casino that no longer exists, and will waste his time if he has to find out for himself why Casinomeister members are having trouble with the link seeming to go to the "other" casino when they try to click through to Geisha Lounge.

[Wagerjunction]

Hello Guys

Just got to the PM that Lisa sent . Thanks again . I do acknowledge that i am late posting here but i was told that all players were mailed to let them know re the changes . I am posting my response to Lisa as it will explain everything . The move was a large one but a necessary one . It has nothing to do with Financials . Our partners and us are just doing a whole lot better with Windows Casino and Windows Poker at the present time than we are with the RTGs in Europe . We will not sever our link to RTG as they do remain a vital component of the company . The email will explain the rest . If you have any questions please by all means use this forum or contact us by clicking the contact form here

Hi Lisa

Thanks for the heads up. It is true, we have been working on a database merge and it has been a huge job. It did involve transferring across affiliate ids to new accounts created on the skins. This has been one of the priorities of the change.

We have had to create new local affiliate ids for a lot of account and we were going to mail affiliates on Monday with an explanation. Looks like I have been beaten to it.

We want to reduce our brands and the workload that having multiple brands brings to the our Call Centre team . This will enable us to focus on fewer brands but deliver a better service.

As a group we have had to change direction after UIGEA and it makes sense to now promote software that Euro players enjoy and that is what we are going to be focusing on moving forward.

We will still keep the RTG Casinos open so that affiliates don’t loose out on any revenue that rightfully belongs to them. .

There is nothing sinister in this - i can assure you.

Thanks again for the heads-up.

Greg

[Wagerjunction]

I have also been advised that players and thier benefits would not have been removed . All players have had accounts created with the same class and points that they would have had on their previous account along with the same affiliate partner id on the account.

[vinylweatherman]

I have also been advised that players and thier benefits would not have been removed . All players have had accounts created with the same class and points that they would have had on their previous account along with the same affiliate partner id on the account.

It's still confusing, the accredited section still lists Geisha and Grand Aces, and contrary to an earlier post, Geisha does not redirect, but appears open for business - it even launches that begging "download me" window as soon as the site page opens.
There is still the problem of ensuring that players are migrated properly, especially those that have accounts in both Geisha/Grand Aces, AND King Solomons. If the data is simply ported, such players end up with their balances and benefits split between up to three separate King Solomons accounts.

Having said this, merging all into one RTG does make sense because of the Random Jackpots growing too slowly where limited play is spread over three casinos. The benefit in closing the two other Playtech casinos is less obvious for the player, but again the problem of players having had accounts at all three in the past leading them to have three accounts all at Windows.
Since Multiple accounts leads to fraud flags being triggered, can we be assured that players whose multiple accounts are accidental due to this migration will not be troubled by "enquiries" into their honesty by low level CS and "security departments" who spot "connected accounts" in both Windows and King Solomon casinos.