Geisha Lounge changes

[Mousey]

Thanks Greg, and best of luck to you in your new adventure.

[jetset]

Ditto - you've done a generally good job here over the years in addressing player problems and perceptions, and I wish you well in your new career - I hope that if it is within the industry you will stay in touch through this forum.

[chuchu59]

Greg,

Wherever you are going to, come back occasionally to the forum. I am sure Bryan will let you return with a new handle. Dont forge us. All the best.

[hakapuku]

As AMB said - it's RTG.
There are loads of casinos using this software - but 75% of them are rogues!

OK are the other Geisha's, Club World, iNetBet, BoDog, and Main Street Group.



That's an understatement!!
I promote them & they haven't even told me about it!

Regarding Mainstreet casinos i wouldn't recommend playing there unless it is ok for you to wait 3 weeks to get the winnings.

[jetset]

ONLINE CASINO BECOMES A SKIN

Sayonara to Geisha Lounge...and some of its sisters

The outgoing manager for affiliate accounts at Wager Junction, Greg Gomes informed players of some interesting changes in the King Soloman's group of online casinos this weekend.

It appears that RTG-powered Geisha Lounge will be reduced to the status of a skin after many years of operations, with players being transferred, along with their loyalty status and rewards, to the King Soloman's database. Hamptons, Portofino, Gold Key, Magic Oasis and Grand Aces will also remain as 'skins', although the action and players will all go to the King Soloman database and backend in coming weeks.

Special arrangements have been made to ensure that marketing affiliates are not adversely affected by the changes, and these will be communicated this week.

Gomes revealed that the Playtech-powered Windows Casino and Windows Poker interests of the group have been doing well post-UIGEA, especially in the European market and this component will continue to operate on a different software platform.

"We want to reduce our brands and the workload that having multiple brands brings to the our Call Centre team," said Gomes. "This will enable us to focus on fewer brands but deliver a better service. As a group we have had to change direction after UIGEA and it makes sense to now promote software that Euro players enjoy and that is what we are going to be focusing on moving forward.

"We will still keep the RTG Casinos open [as skins] so that affiliates don’t loose out on any revenue that rightfully belongs to them."

Under the new arrangements the central Call Centre of the group will now only have to log into one backend instead of one for each of the group's (RTG) casinos. The Windows operations will operate on another backend, reducing the group backends to two.

[Wagerjunction]

Hello Guys

Im bright eyed and bushy tailed this morning and i have some answers for you re the questions that have been posed . Also a big thank you for all of your wishes re my new adventure , it is in gaming and i hope Bryan lets me have a new handle - The CM site is a cool place

My questions to the Casinos were as follows :

1) When players were migrated did they migrate with their player class and all loyalty points
2) Where all of them emailed re the change
3) Will they retain the same benefits that they had on the previous Casino - cashback etc
40 what about players with multiple accounts - Does the Call Centre know how to differentiate


The answers i got back are as follows :

1) Yes, all players who had their accounts migrated to the KS$ DB, would've had their withdrawable balance, loyalty points and player class migrated over to the new account.  Players who already had accounts on KS$ (if they'd made a deposit in the past) would not have had their accounts migrated in most cases (so as to avoid issues with duplicates) BUT their player class on the KS$ account would've been updated to match the account of whichever other casino they were playing on, if the player class in such an account was higher than the one on KS.  In such cases, comp points were not moved over but this can be done manually.

2) All REAL players who played on the casinos since 1st September 2007 were emailed in accordance with the situation affecting their account:
(a) If they had to use an account previously registered on a different casino (i.e. KS), to login to the casino (i.e. GL) going forward.
(b) If they had a migrated account where their login was changed to have a '7', '8' or '9' suffix added to the login.
(c) If they were playing on any casino that was redirected to either KS or Windows.
In all cases, it was explained that the redirect was going to happen.

3) Yes

4) For any migrated accounts, a note was added to the CS Comments section stating which DB the account was migrated from as well as the original login for the account.

The only portion that worries me here is that in some cases loyalty points have not been moved . I am going to be asking the Casino to address this situation and come back to me when they have done so.

The primary motivation behind these changes is a desire to better service the playes that do play with us and in a very short period of time things have already improved.

Take care and speak to you soon guys

Regards
Greg

[Wagerjunction]

And they have just come back to me with an email address that you can contact if you have any queries re the changes :

wincashelp@wagerjunction.com is the address .

Best Regards
Greg

[Wagerjunction]

I thought i would just mention that we have ensured that any links that existing affiliates are using to Geisha Lounge , Grand Aces and the other Casinos will now still track even though players are referred to King Solomons and the RTG version of Windows Casino .

Have a great day guys and speak to you soon.

Best Regards
Greg