Microgaming slot malfunction????

**pacers31** · 11th October 2007, 06:11 AM

I was playing mermaids millions today and I got the treasure chest feature. I picked the chests, and it displayed the win, but when I went back to game, the money wasn't transfered to my balance. I spoke with CS at the casino and they say they see the record of the wager and are working on it. I am confused as to what would cause this to happen? Anyone else ever have something like this happen? I logged off and back on and played a few spins but my balance was never credited. Any ideas?? It has never happened before, but makes me wonder about MG.

**lojo** · 11th October 2007, 06:19 AM

Originally Posted by pacers31

I was playing mermaids millions today and I got the treasure chest feature. I picked the chests, and it displayed the win, but when I went back to game, the money wasn't transfered to my balance. I spoke with CS at the casino and they say they see the record of the wager and are working on it. I am confused as to what would cause this to happen? Anyone else ever have something like this happen? I logged off and back on and played a few spins but my balance was never credited. Any ideas?? It has never happened before, but makes me wonder about MG.

Yippers, one time the screen didn't rhyme with the logs for me.. You'll prolly see it in bush telegraph and tombraider too. I took their word for it that it was a visual cack, not rng, the log files should be available to you - ask?

**Simmo!** · 11th October 2007, 10:18 AM

Originally Posted by lojo

..the log files should be available to you - ask?

Yeah - similar to the Mega Moolah issue I had and they showed me the log files.

**pacers31** · 11th October 2007, 01:54 PM

Did you get your credits back guys? I have a screenshot of it, and they do acknowledge that it happened. I'll have to see if they fix it today. Not that it matters I guess, it's $50 and that doesn't last long on MGs these days for me!

**KasinoKing** · 11th October 2007, 02:22 PM

Originally Posted by pacers31

Not that it matters I guess, it's $50 and that doesn't last long on MGs these days for me!

Well I think it matters a lot!
$50 might not bother you, but that's a lot of money to some people.
But far more importantly is this could have happened to 100's of people & they never noticed!
I record all my slot play on a spreadsheet & would almost certainly notice if I was ever under paid - but I bet the vast majority of players don't do this & it could easily slip by unnoticed - especially with low-rollers.

Please keep us informed as to what the casino says about this.
Thanks!
KK

**Simmo!** · 11th October 2007, 02:54 PM

Originally Posted by pacers31

Did you get your credits back guys?

Yeah - 32Red gave me $250 for the inconvenience. Not quite the $10,000+ that the wheel stopped on on the screen but it wasn't 32Red's problem so I was grateful to them for the gesture. What peed me off was that Microgaming didn't even say thank you, let alone offer any sweetener, for a) identifying the problem and helping them with it and b) the fact that i got very, very excited when I saw a $10k hit on the wheel only to be awarded $12!! It was a pretty major bug where there were 2 less "slots" in the software than their should have been so the pointer could land in one and show the player a different result - they fixed it and released a patch inside 3 days (on a Sunday). Next time I find a bug like that on MG I'll be approaching it in a different way for sure.

No more Mr Nice Guy

**pacers31** · 11th October 2007, 11:32 PM

Well this is fast moving toward an online casino complaint entry. Here is the situation. Yesterday I was playing HOHOHO slot at Villento. I hit the three packages free spins bonus. Instead of playing the bonus right then, I left the game and went to mermaid millions. There I got the 4 mermaid free spins bonus. Again I didn't play the spins and went to play video poker for awhile and let those spins sit as insurance against a bad run in VP. Sure enough, I was losing alot, so I went back to HOHOHO and activated the free spins feature which worked fine. I then went to mermaid millions and did the same thing. I got the 5 treasure chests pick bonus and when I hit the back to game button, the win was not credited to my balance.

I went on live chat with someone named Kim, and she assured me that she had checked my game play and indeed saw the transaction at issue. Just got home awhile ago and there was nothing in the balance, and no word from Villento. I went on live chat and was told that Microgaming says that because I left the game, I wouldn't get the credits?????? Someone explain why this would be the first time that this would happen? I have played this way many times and smell BS. I hope they resolve this quickly (Villento is suppose to call me within the hour) Otherwise, I totally give up on this. I thought this place would be good (and still hope so) But after the Jackpot Factory debacle, I'm just not sure anymore.

**Simmo!** · 11th October 2007, 11:48 PM

Originally Posted by pacers31

I went on live chat and was told that Microgaming says that because I left the game, I wouldn't get the credits?????? Someone explain why this would be the first time that this would happen? I have played this way many times and smell BS.

Yeah that's rubbish. Any of the other slots you can do that - i play that game from time to time. Run round before bed setting up the free spins, then when I wake up I go play them all out. Works and so it should.

**pacers31** · 12th October 2007, 12:12 AM

That's what I've often done also Simmo. This one is over $50 (same as at JF), I cannot believe they are taking their time in fixing this. Also, if I hit the chests during free spins, they potentially owe me alot more!! Once again, I have to crusade to get these guys to do the right thing. I am trying to hold off further judgment until I hear back from Villento. They said within the hour, but the sand has about run out of the glass. May have to pitch a major bitch about this.