Bitch Session

[bb28]

I didn't want to derail Babs thread on "I'm really miffed" so I thought I'd start a new one. This is for all you guys who want to bitch about being mistreated and as Casinomeister put it so perfectly. "They throw a lot of money around trying to get players, yet they alienate them with stupid shit."

This is what I'd like for customer service to know about me..... All I want is to be treated fairly and honestly and to be given what is promised without having to jump through hoops to get it. When I do feel the need to chat with you or email you, you can be assured that it's because the problem is important to me. I will be one of the first to give you the benefit of the doubt so please give the same to me. The quicker you rectify the problem the higher up you move. If you give me a little something extra for my trouble (when it's your fault), I'll leave thinking wow that was nice and you can believe I will be back. 24 hours is a reasonable amount of time to respond to my emails, do get back with me within that time period. If you don't have a answer after that amount of time, all you have to do is let me know you are working on it. Don't tell me that you'll email me......and then I never hear from you again.
So here is my bitch....these all involve accredited casino's mentioned here so I'm not talking about the rogue ones.
I sent emails (2 to one of them) to 2 different RTG casino's inquiring about alternate payment methods. I did not receive a response at all. I did get a very nice response from the casino rep of one of them after contacting him here. He said he would get back to me in a few days....it's been over a month, haven't heard a thing.
I installed a mg casino and did the deposit 20 and get 300 spins free. Well for some reason the 300 spins screen never came up. I phoned support and talked with a nice support person and he said I was one of the very rare people that this had happed to. He would send the issue to technical and he would get back with me in a few days....NOT. Yes he offered me a 100% bonus on my 20. Woo hoo! Not exactly what lured me there in the first place is it? It's been almost 3 weeks and I haven't heard a thing. I emailed them 2 days ago.....not even a response.

I made a deposit of 50 with another well discussed mg casino on here last week. The email I had received said I'd get automatically credited with a 20% bonus. I didn't, so I emailed them the next day. No response for 2 days, so I emailed them again and they replied back with send me the details. I sent the email that they sent to me about the bonus. Then I get a reply back the next day, they said I made the deposit at the wrong time. Within the email was the times of the bonus and the time I made the deposit was within that time frame as shown in their email to me. I wrote back with please see your reply to me.....the time is fine according to the email you sent me. So my next response from them is we will turn this over to management and you'll hear back within 24 to 48 hours. I'm thinking 48 hours.....this is crazy. I did hear back from them within 24 hours after it had been "investigated" and I got my $10.00. All that for $10.00! It cost them a lot more than $10.00 to deal with it, not to mention the lack of common sense, when it was all right there in black and white.

Another RTG problem......They have a certain cash back thing going on Wednesday's. They credit your account on Thursday. Well the last two weeks I've made a small deposit, but no cash back on Thursday. Maybe I don't have the terms right, maybe my deposit or wagering wasn't enough.....all you gotta do is let me know. I went to the website 3 times, tried the chat 2 times, waited 10+ minutes each time, finally gave up. Once I sent a message via the website.....no response. I emailed them yesterday. Guess what, no response yet. I contacted the rep via here a hour or so ago, we'll see what happens with that.

Like most people here, I'm don't do huge deposits but what I do adds up over the course of a month. Aren't people like me their bread and butter?

Go ahead.......feel free to post your bitch here. We can always hope the managers and customer service people might look at it and think.....we could do this much better!

[just play]

I cannot for the life of me figure out why casinos get all bent out of shape for $10-$20 bucks???

I think a surprise email once a month, maybe more, maybe less, (depending on your play) with a little bonus tossed to us would be a great treat.

When I visit the local 7-11 they have a coffee card, buy 6 get the 7th one free, not much but it's a perk for regular customers. If casinos did that, it would be a nice gesture saying they appreciate your business.

On a side note...I was playing at a casino today and went to live chat to ask a question about their comps, and the man said when you finish playing with your comps, come and chat me back I have a small bonus for you. I thought it would be like $5, but it wasn't it was $40. I have only deposited there twice. To me, this is a nice perk, they are making me feel like they want my business and want me to have a good time at their casino... and they are the most friendly people around.

[SlotsWizard]

Great post! I agree that the customer service of many casinos leaves little to be desired.

I understand they have a business to run and need to protect themselves from scammers, blah blah blah - but when the customer is clearly right and they just automatically assume that the customer is wrong, it's very irritating.

In most cases, it's one strike and you're out in this industry, and many casinos just don't seem to understand this. Subpar support, long delays between responses, and my favorite pet peeves: (1) the inability to answer more than one question per email, and (2) the inability to read the chain of emails before replying. These things force sane players to take their business elsewhere. Very few casinos have mastered customer support and the ability to live up to their promises.

[peteyweestro]

ese are the very reasons it seems like 3 dice are gonna totally take over the online gambling biz, if they keep up what their doing now they got no worries

[KasinoKing]

I was going to reply the the OP, but SlotsWizard already said it all!

Great post! I agree that the customer service of many casinos leaves little to be desired.

I understand they have a business to run and need to protect themselves from scammers, blah blah blah - but when the customer is clearly right and they just automatically assume that the customer is wrong, it's very irritating.

In most cases, it's one strike and you're out in this industry, and many casinos just don't seem to understand this. Subpar support, long delays between responses, and my favorite pet peeves: (1) the inability to answer more than one question per email, and (2) the inability to read the chain of emails before replying. These things force sane players to take their business elsewhere. Very few casinos have mastered customer support and the ability to live up to their promises.

[lojo]

BB, I don't think there would be a problem naming the casinos. Just because they are accredited, doesn't mean they are perfect and if naming them keeps them on their toes, all the better for everyone, including them, in the long run. If they aren't meeting the criteria CasinoMeister needs to know, and I would like to as well so I don't end up playing at a casino that acts more like a hobby shop than a professional organization.

They must be able to take care of any player issue swiftly and professionally
They must adhere to their own Terms and Conditions.
They must only use seals, banners, logos, etc. to which they are entitled.
They must have no affiliation with "fake" players' advocacy groups.
They must be willing to divulge information about their business.
They must have a clean history of fairness towards their customers.
They must not use spam as a marketing tool.
They must not accept bets from jurisdictions where it is considered unlawful.
They must be licensed in a jurisdiction that offers gambling licenses.* *Under special circumstances, I will endorse casinos located in Costa Rica. This endorsement is based mainly on the casino's history of professionalism and player satisfaction.

[NASHVEGAS]

Damn, I read the thread title and I thought this thread was about OJ's time in the slammer(npi) earlier this week.

[lucky21]

yeh I find similar troubles when enquiring about player logs or governing bodies, sometimes the same trouble with governing bodies, its all go go to get you in there but dont back it up buy helping out with some genuine customer service, alot of the time the live operator has no idea about things anyway.

I guess they do it because they can and theres no one there to make em pick up there game.