willy Hills New Bonus Puzzle game

[hobobiker]

Puzzling , confusing, mystifying.....fuckin annoying.
er this may be in the wrong forum .....maybe .....dont care.

will hills blurb says:
To claim your free £50 cash bonus :
Download and install your free casino software
Login with your existing William Hill account details or create a new account
Make your first chip purchase of at least £50
We will immediately credit your account with your £50
1

so i did .deposit £50 ...and i did again .and Again ..... no bonus ??? ......why no bonus ? i ask them .
after 2 days i get a reply......(by this time ive deposited and lost £300 quid on slots returning %payouts as low as 20% over more than 300 spins. ) yeah where is my bonus eh!!!!

their reply:
Discussion Thread
Response (Louis W) 14/08/2007 11:57 AM
Hi Mark,

Thank you for your e-mail.

The bonus is not based on depositing funds into your William Hill account.

Your £50 new player bonus will be activated once you have made a single chip purchase of £50, within the download casino.

We hope this answers your query. If you have any further queries please do not hesitate to contact us.

With regards,

Louis

Customer Services
William Hill plc

Have you considered using our comprehensive help to find your answers even faster? Give it a try today:

http://williamhill-lang.custhelp.com...er/std_alp.php

so there you go .......stupid me ....you have to deposit 50 quid to buy chips in the online casino ....then buy them of yourself again when in the casino .........then you get the bonus.... i should have known better ...

its a bit like shopping in argos or ikea ...you know que up to pay for it then que up for a ticket and then que up to collect it.... ....

anyhow i aint gettin no bonus ..........phewweee i can smell it from here

bullshit.

and me an my harley got wet today.on the motorway .........least i didnt get shot in the head tho .....just wet.

[tristan727]

I'll take a wild guess and say you were playing in the games section of the willhill site, not the casino. Bear this in mind for the future - as most UK bookies have the same kind of setup - where games is part of the sportsbook operation ( targetting the type who like to spend equal time playing the roulette & bagatelle machines at the bookies, as following the races), and the casino is completely seperate -for your proper casino players...and none of them will give you a bonus either in such a situation/misunderstanding, I promise.

[SlotsWizard]

The bonus is not based on depositing funds into your William Hill account.

Your £50 new player bonus will be activated once you have made a single chip purchase of £50, within the download casino.

I don't get it. What's the difference? I have never played there because they never allowed my country, but every sportsbook that I have played at, even if you deposit from within the casino software, it goes into your sportsbook balance and you still have to transfer it into your casino balance. If you deposit from within the casino does it go directly into your casino balance without needing to transfer it?

But what difference should it make anyway? This makes no sense to me. I don't think I'm missing out on very much by not being able to play there!

[tristan727]

You can't actually make a direct deposit from within the Willhill casino, - the c.s. chap means purchasing chips from your Willhill 'One' account - which is done automatically when you login - unless you specify otherwise. There's no evidence that the OP here has actually even been in the casino yet, since the bonus should also have been triggered automatically on login, which it always has without fail, for me.

[hobobiker]

I'll take a wild guess and say you were playing in the games section of the willhill site, not the casino. Bear this in mind for the future - as most UK bookies have the same kind of setup - where games is part of the sportsbook operation ( targetting the type who like to spend equal time playing the roulette & bagatelle machines at the bookies, as following the races), and the casino is completely seperate -for your proper casino players...and none of them will give you a bonus either in such a situation/misunderstanding, I promise.

no i was not playing bagatelle in the sports book ..........if you set up a casino account and make a deposit it automatically goes into the sports book ...their is no choice ....and all that i deposited was wagered in the casino ( over £350 this week ....about £600 deposited in total) its because when you log in to the casino it asks if you want to deposit which i did then it goes back to the casino and you have to buy those chips again??? this is where i messed up cos i just tapped in "£20 and £15 quid amounts from the lump sum i deposited ....................its bullshit and no other online casino that i know of does this......and ive played at em all .............cos im a "proper casino player" ......whaterever that means.....and your wrong about getting a bonus when you make a mistake with amounts or rules and such because there are many online casinos who will give a bit on the rules if need be and award the bonus anyhow....im speaking from experience cos did you know "im a proper casino player"


"" me in a bookies on a bagatelle machine ...smelling of piss and roll ups.....me ....no you must be mistaken ........im a proper casino player you know"

[KasinoKing]

this is where i messed up cos i just tapped in "£20 and £15 quid amounts from the lump sum i deposited ....................its bullshit ...

There's your answer. It's not bullshit.
You didn't meet the term specified by the casino (£50 in one lump - 1st deposit only) so didn't get the bonus.
Simple as that.
I have never had any problems with WillHills & I have been taking their monthly bonuses for over 5 years!

Anyway - welcome back! I thought you'd quit!

[tristan727]

im speaking from experience cos did you know "im a proper casino player"
........im a proper casino player you know"

Then realise that all you've done is actually deposited over £50 into the main will hill account, which means nothing as can be used for sports betting, bingo & virtual dogs..not yet into the casino - and be grateful they're giving you still the chance to qualify for it, despite your assertion that you 'ain't getting no bonus' , as 99% of casinos would say you have to meet the qualification on your 1st deposit into the place, or else you woud indeed not get no bonus.

[hobobiker]

There's your answer. It's not bullshit.
You didn't meet the term specified by the casino (£50 in one lump - 1st deposit only) so didn't get the bonus.
Simple as that.
I have never had any problems with WillHills & I have been taking their monthly bonuses for over 5 years!

Anyway - welcome back! I thought you'd quit!

i deposited £25 first to get the monthly match .....and cos i didnt read the small print i could not claim it because had to do the £50 new player bonus .....so i deposited £80 ......then £60 ......and £50 in lump sum deposits
using quickcsash vouchers. .... so i have deposited 50 lump sum ....its just when you come out of banking .....a pop up appears and asks hoiw many chips you wanna use from your deposit .......and i just tap in 25 ...20 ....30...then when they are used just buy some more..........so depositing a 50 lump sum and playing it on slots will not get you a bonus ........so its misleading cos anywhere else the deposit is enough ......just i didnt read t&Cs i guess ......now they wont give me the monthly match cos i aint had the new player .......so cant claim any bonus unless i throw them another 50 chips ....which i dont wanna really cos the last 2 deposits have returned ..( and i kid you not) 21% and 33% ......and thats on small wagers (90p and 45p) on 9 line slots .....so lots of spins and nothing not even an attempt at making it entertaining ...... i mean its just fuckin pointless playing slots that pay nothing and 20% is nothing... its bloody wrong.
so the bonus thing just rubbed the salt in a bit more ...
still not even had an answer from my last mail 2 days ago .....

but apart from that ......nice to see everyone still on the forum .....and
er i did quit .....but it started raining but now im thinking of quitting again, .