Vegas Palms - unclear issue!

[happygobrokey]

...

We do not confiscate bonuses from bona fide players who display normal betting patterns. We have been through this many times in this forum. In the case of this player, his bonus is still in his account, as I have said.

VP Operations
Fortune Lounge

so had he not had forethought to contact support and just withdrew, you would have reinstated the full balance to continue with? no transcript has been provided here, but the player slotmonster alleges support warned him a cashout now would spell forfeiture of all but the deposit. had there been no communication at the time, would you be granting the benefit of the doubt, or simply returning only the deposit? that is what slotswizard was getting at.

[SlotMonster]

We do not confiscate bonuses from bona fide players who display normal betting patterns. We have been through this many times in this forum. In the case of this player, his bonus is still in his account, as I have said.

VP Operations
Fortune Lounge

Great news! I glad that we understand one of the other! Cause it's not players fault if they see the text saying him the one thing, and the another thing is in T&C.

[SlotMonster]

no transcript has been provided here

I requested transcript on my email, but it's still on it's way to me

[fortunelounge]

so had he not had forethought to contact support and just withdrew, you would have reinstated the full balance to continue with? no transcript has been provided here, but the player slotmonster alleges support warned him a cashout now would spell forfeiture of all but the deposit. had there been no communication at the time, would you be granting the benefit of the doubt, or simply returning only the deposit? that is what slotswizard was getting at.

The balance is automatically re-instated and the player will receive a mail informing him that it has been done and that he will have to meet the wagering requirements. If the player attempts the cash in again without meeting the wagering requirements it will, again, be re-instated and he will be informed by mail that a further attempt will result in the bonus being confiscated. If the player then, thereafter, attempts to cash in without meeting the wagering requirements only the purchase amount will be withdrawable.

VP Operations
Fortune Lounge

[happygobrokey]

The balance is automatically re-instated and the player will receive a mail informing him that it has been done and that he will have to meet the wagering requirements. If the player attempts the cash in again without meeting the wagering requirements it will, again, be re-instated and he will be informed by mail that a further attempt will result in the bonus being confiscated. If the player then, thereafter, attempts to cash in without meeting the wagering requirements only the purchase amount will be withdrawable.

VP Operations
Fortune Lounge

fair enough. your timely responses here are appreciated. a lot more than some of the reps here will do.

[SlotMonster]

The balance is automatically re-instated and the player will receive a mail informing him that it has been done and that he will have to meet the wagering requirements. If the player attempts the cash in again without meeting the wagering requirements it will, again, be re-instated and he will be informed by mail that a further attempt will result in the bonus being confiscated. If the player then, thereafter, attempts to cash in without meeting the wagering requirements only the purchase amount will be withdrawable.

Ok, see the situation below...

I'm a player. I deposited, received the bonus and started to play. Won some money and now I'm trying to withdraw funds. Ok, I go to "Bank" --> "Withdrawal" and request the withdrawal before completing WR. BAM! balance is automatically re-instated, but I still have no email (like I still have no transcript I requested ages ago) informing me about. WTF! I go to Bank section another time and request withrawal SECOND time...money has gone...and I receive your email...GHrrrrrrrrrr

[fortunelounge]

SlotMonster

I cannot understand your posting as you have not made any attempt to cash in so none of the above would have happened to you.

Are you referring to your own situation here ?

VP Operations
Fortune Lounge

[happygobrokey]

no, he's saying if he didn't know any better and the funds bounced back to the casino balance, that likely a person in that spot would scratch their head and try immediately to cash it out again and thus incur "strike two" a few seconds later. but maybe if you have a holding time, this would not be an issue, not sure if you do?

[vinylweatherman]

I expect the breach is discovered after the pending period of 24 hours, and then the funds turn up back in the account.
Sadly, we have been through this before, casinos often fail to E-mail players when such action has been taken. There have been numerous problems posted from players who find their withdrawals constantly bounce back to their accounts, and with no communication as to why, will often try the withdrawal again a few days later.

Since this "is just how the system works (as supplied by MG)", shouldn't this be how it is used?
If WE "tamper" with the casino lobby, and use the casino "other than supplied by Microgaming", WE will be accused of "cheating", "using a robot", etc.... (which usually leads to a loss of bonuses, winnings, or both).

To all businesses, party time is OVER - get used to it!!!!

The consumer is now getting wise to all this "advantage screwing over" of the consumer by big business (simply because business got so greedy the rip-offs became so obvious), and we consumers don't see why we should continue to uphold high moral standards when dealing with such corporate entities, when there morals are on the footpath, if not necessarily the gutter.

On topic (just), I have just seen a documentary that mentioned the rather odd decision to site our UK "supercasino" in the poorest part of Manchester. Property developers have been giving "donations" to the Labour party council holding Manchester Central, this was to take advantage of a legal loophole allowing no interest needing to be declared as these were paid to the party, not an individual councillor. The aim was not just about the casino, it was to push through planning decisions in their favour for huge luxury complexes in the best bits of Manchester, rather than having to build houses for ordinary Mancunians (so called "affordable housing").

Now big business has to reap the harvest it has sown - we just don't trust them any more, not even the big & reputable names. Virtually EVERY once trusted online casino group has done something on a par with this in recent years, so "ordinary" players are unwilling to trust them, and "advantage" players have moral support, as they are simply playing "the game" how it is played by the casino groups themselves, rather than worrying too much about what is "fair".

US Brits are now being "screwed over" yet again, this is another of those "phone scams", and shows companies have persuaded our OFCOM regulators to "look the other way" while they start dipping into our wallets with a new scam just as OFCOM have closed the door on the old one.
I will be expanding on this issue at some time - but in "wild cards" (Unless ClubWorld sees fit to jump on the bandwagon and perpetrate it themselves - you know what I mean, I brought it to your attention last year, and you did nothing but fob me off, does 0870 ring a bell If so, 0871 will sound my Klaxon - I am watching a few companies for this one)